The service we received was polite, prompt, and helpful. However, I will never return to this…read morelocation. They have plug in air fresheners in almost EVERY outlet, I counted at least 6 around the perimeter of the small store. The smell is overpowering, and by the time I left, I was having a full blown asthma attack and fighting a migraine. This store is literally toxic.

SCAMMERS. We went in to see if it would be more affordable…read moreto bundle my husbands phone with our internet, and it was! There was a great promotion going on that we were able to take advantage of, installation went great, technician that installed fios was awesome, and they told us that they would take care of the closing fees for terminating our service with our previous carrier. What they DIDN'T tell us was ANYTHING about how that process works. So, six weeks later we got hit with a LARGE bill from our previous carrier, leaving us with almost nothing leftover for Christmas shopping. We then called customer service and this carrier store, they both gave us different answers on what went wrong. Ultimately we applied for a refund for the bill online and they gave us a deadline of 12/14 for it to be verified. It is now 12/18, and after several phone calls trying to get through to customer service, several callbacks from the representative, and about 3 hours of our day- we've been told it will take another SIX TO EIGHT WEEKS to get our money back. If we were told how the process works in the first place, this would not have happened. The carrier store either would've handled it correctly and covered the bill the first time, or they would've told us about the wait and we wouldn't have started service with them at all. Absolutely ludicrous in terms of transparency and customer satisfaction. We are absolutely infuriated.

killin em thus sooo efin far…read more.. 4 $how. yo!!! y*all friggin gucci and boughie simultaneously

I switched 4 smart phones from Verizon to this location at Tmobile. Since then when coming back for…read moremisc. reasons, 90% of the time I have never been treated so poorly. When you come in with a question they first ask did you buy this phone here? If not they don't want to talk to you, unlike the Cumberland store! Or they say they need to get permission to speak with me. This c1onduct cannot happen without the owner spearheading th/is mediocracy of basic service protocols. I spent my whole career in hospitality where we walked the talk of customer service. Only an imbesile would allow this!!