Wayne was so patient, friendly, and helpful! He went out of his way to help my mom, who has…read moredementia and was just admitted to a nursing home. To the point of even personally delivering her new phone case to the nursing home on his own time! I was touched by his kindness and compassion. Wayne definitely deserves to be recognized (and hopefully given a raise)! Thank you for your excellent care and support, Wayne!

After having difficulty dealing with the online service to purchase a new iPhone, I went into this…read moreVerizon store. Jay Mendes, the Store Manager, handled the entire purchase and resolved my issue. He even went so far as to install the Bluetooth in my car. He was knowledgeable, professional, and caring. As a 77 year old, my phone is my lifeline and can also be a daunting tool. It was great to have someone explain things so thoroughly, thank you.

This location is very busy. I had call a head for a phone to put on hold. Im glad I came to this…read morelocation. The staff here is very nice and helpful. They are on point and they want you to have the best experience. They don't want to sell you anything you don't need. I would def recommend it. I would recommend it then any T mobile.

Murph was awesome! He helped 3 of us through transitioning into new phones and our phone bill went…read moredown. He even put all of our protective glass on for us. Really happy with our experience. Thanks Murph!

I love this Verizon store!!! everyone that works here is very helpful and nice! Jeremy always helps…read moreme with any questions I have AND he helps me get better deals with my phone plan! I would definitely recommend anyone looking for a reliable Verizon. This store is for you!!!

I spoke with Parish about new phone options and can't rave about him enough. With his help I was…read moreable to get a great phone upgrade. He was very patient and kind throughout the whole process. I love my new phone and would highly recommend using this location since the service was top notch.

During a recent trip to Massachusetts I brought my son here to have the lens changed on the camera…read moreof his iPhone.He is a tween and wanted to handle it. He went in told the guy what he needed. This guy ended up damaging the camera and gave my son his money back. When I went in to handle it. He told me it was my son's word against his and refused to give me the name and contact information for the manager or owner of the shop. He absolutely damaged the camera on the iPhone and was rude and lacks basic customer service skills. BEWARE if you go here for a repair you may leave with more damage than you started with.

I stopped in because my phone charger wasn't working and thought my battery was shot. They…read morediagnosed the phone and instead of selling me un needed services they said I probably just needed a new charger and sent me on my way.

I really needed help and didn't receive any. I was explaining how I gave access to my phone to a…read morescammer and I just didn't know what to do. I know absolutely nothing about how phones work I was asking questions and just getting looked at by two men doing nothing. There wasn't any one else in the store so I don't understand why I wasn't being helped with the questions that I had. The man told me something that I could do with the phone I told him that I didn't know how to do that , I wasn't given just met with silence. It was an absolute waste of my time and to think I was considering switching from the Cox internet service that I have to Verizon. Absolutely not anymore.

Kassie at the Westerly Rhode Island branch was incredibly helpful! We had purchased phones online…read moreand were hit with some surprise fees. Kassie helped us wade through the fees we could understand what was going on. Although she was very busy she took time to not only explain the fees but write them down. We highly recommend Kassie at the Westerly branch

I'm so glad I found this service online. Jennifer is amazing! She rescued all my data, photos,…read moreprograms, etc. from my 8 year old dying laptop with a battery that was about to explode. She kept me informed every step of the way and had moved everything from my old laptop to a flash drive in a couple of days; this was on a weekend! My original plan was to replace it with a desktop from Best Buy, but Jennifer explained that she had available a refurbished laptop that would suit my needs and would work much better than what I could get at a big box retailer. The price was also affordable and fit into my budget. I love my new laptop, it's so speedy with no bloatware junk loaded into it. I highly recommend Common Courtesy Computer Help to anyone with computer issues.

This was the third computer repair service I tried to see if my wife's two broken laptop computers…read morecould be saved. Neither of the first two services I tried (Computer Doctor in West Warwick, and PC Tech in Warwick) answered their phones during their posted business hours. Ironically, although Common Courtesy works by appointment only, the owner actually answered the phone when I called on a Saturday morning. I was able to drop off the computers that same morning, and was told they would call me Tuesday. As promised, they called Tuesday to report their initial evaluation. The older laptop (which we'd bought used for about $200 or $250), overheated severely and had a damaged hard drive (it had been banged into a wall while it was on). Considering what we'd paid for it, it was more cost-effective to simply buy another used one, instead of repair this one, the owner explained. The other laptop (which we'd bought new for about $300 or $350), had been dropped, and the charging jack inside the computer had broken. Common Courtesy explained that this was a low-end laptop, and was very labor intensive to dis-assemble, as it was not built with ease of servicing in mind. Due to their familiarity with this laptop's construction, it was quite possible that the jack itself was okay, but the mounting board it was attached to was broken. It would take considerable labor to replace the board that the jack was mounted on, they explained. Furthermore, there could be additional damage from the fall (such as a bad hard drive), but that could not be diagnosed without tearing the laptop apart. Again, buying a used and/or refurbished laptop would be our best bet. Common Courtesy sometimes sells refurbished laptops, but currently had none available, as they tend to sell out quickly around Christmas. After relaying this information to my wife, we ultimately ending up buying a new laptop (Chromebook, in particular, for about $250) from Best Buy. As for the old laptops, we decided to let Common Courtesy Computers keep the older one to recycle it for parts, but my wife wanted the newer laptop back. Due to the fact that Common Courtesy does not have a store or shop with regular business hours, it was a bit difficult making arrangements to pick up the old computer we wanted to keep. I had to reschedule appointments twice before I was finally able to get the computer back. But, to their credit, Common Courtesy was always responsive answering the phone or returning calls. I was also thankful that there was no charge to us for evaluating the laptops. Common Courtesy is apparently a one-person operation; although their operations are based within a large strip mall on Warwick Avenue, the owner also works off-site at clients' businesses or homes, and therefore, cannot sit in a storefront shop all day. My family's computing needs would probably be served more conveniently by a slightly larger computer sales/service business, that has more than one person, and a store with regular business hours, and a larger inventory of reconditioned computers. We had been going to such a place in Warwick for several years, but apparently, they are no longer around, so finding a replacement business has been difficult. Nevertheless, I was impressed with Common Courtesy - their name suits them very well, because they have the common courtesy (which is actually not-so-common these days) of answering and returning phone calls. Also, the owner explained the problems with my wife's computers in an easy to understand, non-technical way, and gave common-sense advice that I readily concurred with. If you don't mind working within the appointment-only business model that Common Courtesy uses, then I would recommend them without hesitation to any homeowner or business that needs computer help.

Great service and results. Definitely recommend. Took his time and made sure it was done correct…read more No complaints.

This is a very reliable place to buy your electronic devices. I've been doing business with them…read morefor years and so far, it's been a great pleasure and satisfaction. Good prices and customer service.

Company charges a fortune for their services, even after they say they are giving us a discount,…read moreand nothing works. We basically paid them to fix our tv services and add a universal remote. The remote NEVER works. There is no way they programmed it correctly from the beginning. When you call and tell them that they don't care at all. After all they got their money. Run and find another company. Audio Concepts is a rip off !!!!

HIGHLY RECOMMENDED We have been working for several years with the team at Audio Concepts. They…read morehave installed several smart TV's and Home control system. George is the BEST at solving any small technical glitches that have occurred. The current system is SUPERB with the simplest of controls. This company stands by its products and service.