The customer service I received from Ian was epic as usual!Thanks so much for the fantastic…read moreselection and service!!!

They carry faulty products & only offer 25% off to purchase a new product. Vape was almost $17 last…read moreless than 24 hrs & they would not replace it, I was unaware it wasn't rechargeable. I get people are shady but they could clearly look up that I have never been there before. Wont be returning, obviously they dont back up the products they produce, it was their brand, they easily could have had a customer for life but so be it. Ill shop elsewhere.

First time in this shop. Only ventured into the humidor for cigars. Cooper has a large humidor…read moreand food selection of cigars. Wide variety of brands, flavors and price ranges. The team was very friendly and helpful. I would come back to shop and try the attractive looking lounge.

Copper Canyon has a few locations in the Fort Wayne area from my understanding…read more I visited this one for a cigar event recently, and was very icurating. A friend of mine worked there in the past and I could tell that he and the others who worked and owned the store took great care in its curation. The outdoor seating lounge and also the one inside offered plenty of seating. The indoor lounge is dark and cozy, just like I like the esthetic of a cigar lounge. The faux fire place was the icing on the cake. My favorite cigar brand was well represented throughout the establishment. The humidor is packed with all of the best brands. I found cigars here that aren't available in my area. The staff were friendly, accommodating and a lot of fun. The event seemed to be catered by a regular of the lounge. The food was great. I had a wonderful time!

Bought a non nic vape from this business and when I got into my car realized that they lied to me…read morebecause it wasn't nicotine free. Went right back in to return it and they gave me the run around about why they couldn't refund my money. this went on for 20 minutes and when I insisted on talking to the mgr on the phone, he gave me the run around as well. I'm suppose to return there later today to meet the mgr to get my refund. So much aggravation for a $30 item. Buyer beware!!

This place advertised coils 2.80 per box, so I ordered 5, thinking this was a great deal…read more I got them in the mail today and was only 1 box. Bait and switch crap going on here....never buy from them again!!

Congratulations CV! I have now recieved the worst customer service of my entire life. I've spent…read morehundreds of dollars with this company and then to have a problem with a product that didn't operate as designed and then told to basically go P up a rope. Shame on you! Store is over priced. Apparently they must buy their products retail on line and then mark them up so they have no recourse or agreement with the manufacturers of the products they sell. So don't plan on having any help with bad products. When I used to go into this store it was wall to wall people. Now I can go there and be the only one in the store. That should tell you something. The writing is on the wall. It's a sign that says, "Going Out of Business". Not that it will be spelled correctly.

I had purchased a battery from this location on Illinois Road a few weeks back, and my battery had…read morebeen acting weird for some reason. I ended up going back to Cravin Vapes to return my battery. The STAFF was phenomenal, I highly recommend going to this location! They were so understanding and helpful. They even let me exchange my battery for a new one. One of the Staff members had bought an additional essential for my battery, because the battery/brand I had purchased has "great ratings." (and it was just with my luck of the draw picking a broken battery.) I recommend going to this location. The Staff members were so sweet and kind. I will definitely be going back to this location and store from now on!

What used to be the hands down #1 go-to spot for all things vape related has slowly gone downhill…read moreto the point that there's no longer any point to visiting their brick and mortar stores anymore. Online is, once again, the best way to shop. I used to be able to have any and every question answered by people in the know. The staff has since turned over, and today was my last straw. I went in for coils, telling them how an out of town shop had given me the wrong kind. I didn't remember the exact specifications, so I told them the brand and that it was a single coil down the middle. I wasn't given options; I was handed one box. So I naturally assumed they knew what they were handing me. Mistake on my part. When I opened the box at home, the first thing I see are triple coils looking up at me, plain as day. If their staff doesn't know the difference between the numbers 1 and 3, they're not going to be of any real help to anyone. Their selection is still decent for a physical location, and their juices are as good as can be expected under the stupid Indiana laws, so they earned their second star.

Been going to the Epic Vapes store for 2 yrs. I'm 66 yrs old…read moreand was waited in by Riley who wanted to card me. It was a very hot day; my wallet was in the car and I was not going back out to retrieve it. I asked him "Do I look 21 to you?" He responded by grabbing the vape juice from the counter I was about to buy and said "I guess you don't want it" I told him I have never been carded in this store for 2 yrs! He then said "Get the F outta here" I went to Copper Canyon across the street who will now get my continued business.

THEY MOVED!! Lol. Just FYI the address posted on here isn't correct. It's 3120 Saint Joe Center…read more It's facing the main road right next to Dairy Queen. But I got what I wanted it was a few dollars more then what I normally pay on line but what do u expect ‍ right. Lol. But the service was great and knew what he was talking about and just nice to talk too. I may go there again some day