I was in San Antonio on a work trip and of course my laptop crashed, my client who I came to visit…read morerecommended Alex at csi techs, so I called and he was able to come out and get my computer fixed in no time. It's even faster then when I first bought it. He explained what the problem was and was really nice and professional. Thank you for the fast response. I highly recommend csi​​​​

My medical office was having trouble with our IT dept (we didn't have one) someone recommended Alex…read morewith CSI, he came in and really took the time to listen to our requirements and the problems we had, he addressed several issues we had that first day and is now our go-to guy. He is always very responsive, and very knowledgeable. I wouldn't consider anyone else.

I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

Good service, very professional and cordial. I would use again if needed in the future, for my…read moreproject (setting up exterior cameras on my new home) everything was smooth. I would have liked to see the cords in the back of my television a little more neatly bundled before calling the job complete. Thanks, JM

So glad I came across this company on Yelp! I had found a different CCTV installation company (on…read moreThumbtack) that lacked the customer service and level or professionalism the gentlemen at AGC Electronics displayed with their walkthrough (to provide us a quote) of our desired CCTV installation set-up. Efren came through and was very thorough and detailed with what we could expect, answered all our questions, and was not at all put off by the fact that we were providing our own cameras and NVR (of course, a con of providing your own cameras is there is no warranty provided by them, but that's something you should be aware of in case that's the route you want to go). Efren and his partner showed up on the day-of right on time and finished the work two hours earlier than expected, which is amazing. What's even more amazing is that the quote we got from AGC Electronics was so much more affordable than what the other CCTV company quoted us, and that was with the company providing their OWN cameras! Another thing to consider (if you've gotten this far in the review) is to remember that if you want to provide your own cameras for whatever reason (we wanted very specific ones with certain features), lots of CCTV installation companies will not install them for you (for obvious reasons), so just also a point of consideration to keep in mind. What they installed for us: * 50 in. TV with wall mount * NVR * 6 cameras I was initially hesitant with contacting AGC Electronics given their lack of reviews on Yelp, but I was desperate given our walkthrough experience with the other company. They did not fail to impress from A to Z! 15/10 would recommend them to anyone. *Edit was to include where I found the other company that we did NOT go with (Thumbtack).

Great job. Very helpful. I requested service at the last minute due to a cancellation from someone…read moreelse and he responded quickly and got the job done. Grateful !!

Today we had Tony come out & mount our 64inch Roku tv! I…read morereached out to him via Yelp. From the beginning this man and his company were patient with me , and my million questions. We set the date and the gentleman arrive @ 945am our appointment was set for 10am. He is very polite and professional! The work he did is amazing Tony knew exactly what I was looking for!

I had issues with a Lenovo laptop, and called for advice or a quote. They responded quickly even…read morewell past most places close. They offered honest advice, even when most would jump at the opportunity to "take a look at it" just to charge diagnostic fees. While I was turned away, it was for the right reasons, and I was not screwed out of my money. I would recommend giving this place a call, the professionalism and honesty is hard to find nowadays, especially in electronics where most are not as proficient and easy to con.

What can I say, It is not often in todays service industry that you find people that are polite,…read moreinformative, that listen to your wants and needs and then make that happen. Steve did a great job of handling what I needed and I will not hesitate to recommend him to other and or call him in the future for my needs.

Tony installed my outdoor TV antenna a few years ago and mounted a TV for me. At another…read moreappointment he hooked up another TV and promised to come back the following Monday with a bracket to hang it. That was about two years ago and although I keep calling and texting, he is ghosting me. Mounting the TV is not that big of a deal for me however, now I am getting lots of "no signal. Antenna not connected or program unavailable" on one of my TVs. Also, for some reason, not able to get the local CBS channel on one of the TVs anymore. Very disappointing he does not respond. Thought I was a good customer as I gave him one of my older working TVs that he said he could use. Time to move on.

This company does a great and professional job! Tony and Gabriel and very knowledgeable.read more

TLDR: Nate and his crew went above and beyond, diagnosed and fixed the problem. Highly recommend…read more 5+ Stars. Part 1: Internet -We contracted Nate and his crew to install the AT&T Fiber in the conduit going to our network panel. Summary: Fiber was pulled in to the panel successfully by Nate! They saved the day! -The issue began when we tried to install AT&T Fiber but the AT&T tech (who worked really hard) told us that he could not find our black flex conduit in the attic spaces. We asked Nate (owner of Alpha Net Communications) to find the conduit in the attic; he was able to find it eventually after looking through our various attics and there it was coiled in the ceiling after a drop down going through the garage attic. He was then able to pull the AT&T Fiber into our network panel so that AT&T could connect their fiberoptic cable into the AT&T modem/router. Part 2: Ethernet (Hardwire) Cable Management -Nate and his crew tested all the ethernet cables with a Fluke cable tester and toner tester. After testing the downstair rooms, they found and repaired broken ethernet jacks at the wall plates downstairs, identified hidden ethernet cable behind a wall plate in the upstairs area, and confirmed all cables were gigabit ready for AT&T Fiber internet. -They installed our new gigabit ethernet PoE switch, plugged in all the ethernet cables (and labeled them) into the ethernet ports of the switch, and labeled all the wall plates. -They cleaned up the network panel itself and also custom cut the closet hanger rod network panel stretched across the panel so that the panel door could fully open. AV System -Nate and his crew also tested the audio cables and the speakers that were upstairs, downstairs, and outside. They found the volume control for the outside speakers. -They also prepared the ethernet cable (going to TV, going to wall) so that it-alongside the HDMI cable-was ready for the smart TV.

Kaleb G of San Antonio here! I had the pleasure of hiring Alpha Net Communications to wire up my…read morehome with Cat 6A Ethernet! They brought their business enterprise-level experience to my home office with a custom tailored solution for my house. Now we can enjoy up to a 10 Gigabit Internet connection in every room of the house! I appreciate their quality, efficiency, and professionalism. Thanks to Nate, Micah and Steve! TEN STARS!