As it turns out this home health / hospice provider recently moved from their old address of 5455…read moreWilshire to this spot one in BH. (note:I had loved ones in both home health and hospice care) In a nutshell the home health part conducts unnecessary or made up visits and get them paid by charging patients insurance. The hospice care is another disaster that promises one thing at the beginning and than disappears after they admit your loved one. I also learned that their hospice care is headed by a physician that is an internist and has no idea about hospice. The patient is admitted, Shepherd bills for hospice start of care. (Hospice apparently involves a large sum of money that is paid to the provider at the start of care). At this point you are on your own. There are limited nurses available 24hours a day and the ones that are available complain about being overworked and underpaid. You are lucky if you can get a nurse to administer pain medication in under an hour after calling Shepherds office especially if you call after 10 pm like me. After researching hospice it was explained to me is that a large dollar start of care payment stays with the provider regardless of how long the patient stays alive. In my case that was less than a day. After numerous calls to their office I was put in touch with the owner. This turned out to be an older Egyptian lady named Odette. She mentioned being Egyptian and that her exucational background involved some high school outside the country but no higher education. She struggles speaking English and is very loud on the phone. She was rude and unprofessional when confronted by my questions related to charges made by her company. She laughed and said something in a different language to me and then said she had no comment and hung up on me. Shepherd discharged my loved one that was still with their home health after this call. I have made numerous calls to Shepherds office since and even struck a nerve with a staff member who was sympathetic towards my problem. They told me that Odette was involved in real estate early on and decided to get into home health and hospice after seeing how easy it was to take funds allocated to pay for citizens health care. Obviously this didn't take care of my grievance with shepherd so I'm having my loved ones government insurance look into this matter. After all is said and done it would have been easier to get another home health / hospice provider than to have gotten mixed up in this nightmare with Shepherd Home Health Care / Hospice inc. People Beware...

Where do I begin? Let's just say IT DOESN'T GET ANY BETTER. My Dad is in his late 90's and along…read morewith that of course, there is a lot that happens. This company is always, always "on it". They actually really care. No kidding. Each person I've ever talked with knows who I am when I call and their level of professionalism is beyond compare. (More on that later) I never, ever write reviews but cannot help rave about Shepherd Home Health Care. They are fastidious at knowing what is needed and responding very quickly...NOT just with "words" but with meaningful action. Their kindness and sincere empathy goes a long way when you feel vulnerable and frustrated. They are action oriented and do whatever is humanly possible to genuinely make a difference. There are other places out there - one that recently I couldn't wait to leave - Sacred Heart. Ugh! What a nightmare! They talk sweet (artificial, artificial and more artificial) and although their words "say" they care, but deep down my personal experience with me was that they really don't give a damn about anything. Maybe they are "new" (a really good thing to check out before) and heaven only knows a place like that won't survive with service like theirs. Sadly, I experienced hospice before and was fortunate to learn about Shepard. The place my Dad is in had a connection with Sacred Heart (notice to the wise) so for my dad, I tried them (geez am I ever sorry!!!) I couldn't wait to cancel with Sacred Heart and Move my daddy to Shepherd Home Health. My dads doctor is Dr. Hanna and she works with them and there is no more caring a doctor than Dr. Hanna. Hope you all are able to benefit from my experience. All I can say is that today I needed to take camomile tea to calm my nerves after dealing with Sacred Heart...and didn't feel better no matter how many tea bags I used to calm me down, until I spoke with Shepherd and transferred my daddy.... what more can I say...? I'm so sad that there is a need but oh my gosh, when there is this painful "need" I certainly hope my family uses this company when it's "my time".

The facility tries hard but is terribly understaffed and mixes "short stay" recovery patients with…read morepatients whose conditions are more difficult to manage. It makes for a terrible experience for patients whose conditions are temporary. The staff is kind but I wouldn't recommend the facility in general.

My mother recently spent three weeks at Sherman Oaks Rehab for recovery from a broken tailbone, and…read morewe were incredibly impressed by her recovery. The physical therapy team is truly top-notch. They were patient, encouraging, and tailored a program that dramatically improved her mobility. The nurses and CNAs are equally wonderful--they were compassionate, responsive to her needs, and treated her with great dignity. The only major drawback during her stay was the quality of the meals. The food was often unappetizing, bland, cold to bad. While the medical care was five-star, the dining experience could use significant improvement. Overall, I highly recommend Sherman Oaks Rehab for its excellent rehabilitation services and dedicated staff. If you have a loved one staying here, I highly recommend bringing in outside food or snacks to supplement the meals.

My mother stayed at Vineland Post Acute from January 10 - April 17. Everyone was extremely thorough…read moreand friendly. I have already recommended this facility to others. We had bad experiences in the past with other nearby facilities. They were dirty and some of the staff were very nasty. Not here. VPA is clean and they care about the patients and their families.

They have done a great job overall taking care of my Aunt. She trusts the staff who are very…read morecaring and kind to her. Place is clean.

I spent 2 weeks at Pacific to address my disability. What was an important factor to me was the…read moresize. 47 patients and only 2 to a room. The crew were wonderful and I received top notch PT and OT. I interacted with a lot of patients during Bingo. It was very refreshing. I even got to watch Monday Night football in the common area. They had many great activities. I even got a great manicure. The most pleasant surprise was the Chef. Retired military and one hell of a creative cook, especially the deserts (even though he is a 49ers fan) vs my Rams. When it was time to leave they helped me pack as I had brought way too much stuff (clothes). A special shout out to Michelle and Mark for taking such good care of me. Sorry it took so long to post but I've been working hard at outpatient PT.

My husband has been recuperating from two major life-threatening surgeries at Pacific Post Acute…read morefor many weeks and he has gotten amazing care! The owner, administrators, nurses, aides, P.T. and O.T. staff, cleaners, food prepares, just everyone has been incredible attentive, compassionate and kind. I see that the staff get along with each other and have made friend with each other. They are happy working there and even travel long distances to work there which tells me they are treated well too. That means a lot to me! I have tears of joy thinking of how well taken care of my husband has been! They even recognized during his stay that something was wrong and perhaps he needed urgent hospital care. They insisted he be taken to the hospital...I believe they saved his life by doing that! Once in the hospital he was rushed to a further emergency surgery. When he was discharged from the hospital Pacific Post had saved his room and bed for him and all his things for him. They welcomed him back so lovingly. The food has also been good and the P.T. wonderful! They give him his meds everyday as directed, on time and correctly. Telling him exactly what it is he is taking. I would highly recommend this facility, though physically not the newest and fanciest, to anyone in need of skilled nursing care. Thank you so very much from the bottom of my heart Pacific Post Acute!

I called looking for immediate guidance and sargis was definitely responsive and attended all my…read morequestions. He went out of his way to find solutions to help Provide the attention I need for my mother , he was very informative and was willing to do whatever it takes to find the proper care .

I was looking for a place for my grandfather and after contacting so many places with no luck I…read morecame across to ValleyVillageSeniorLiving. Sam who answered to the phone was very knowledgeable in answering to our questions and concerns and putting us onto the right direction. It has been few months already that my grandpa is in ValleyVillageSeniorLiving and can say they deliver what they stated initially which was crucial for us. Thank you guys keep up the hard work!

Be Well Senior Living truly feels like a place where people are treated with care and respect. The…read morestaff are kind, patient, and genuinely attentive, and the community itself is clean, comfortable, and welcoming. You can tell they really care about the residents and their well-being. It gives real peace of mind knowing your loved one is in such good hands.

What a pleasant relief!!!…read more After a truly disappointing and stressful experience at a "fancy" senior living community that took advantage of my mom and her health needs--starting us at one price and doubling it within a year--we finally found Be Well Board and Care in Sherman Oaks, and I cannot express enough what a blessing it's been. Unlike the other place, Be Well is a beautiful, exceptionally clean home with the most outstanding caregivers I've ever met. My mom has her own private room and bathroom, and the neighborhood is absolutely charming. From day one, Russ and Alina have been truly caring and made the transition as smooth as possible for both my mom and my brothers and me. At the "fancy" place, we dreaded every phone call because it was always another problem, another issue, another source of stress. At Be Well, it's the opposite--they call to share how well she's doing, not to create anxiety. I no longer live in constant worry. In the beginning, the transition was a little challenging--mom was confused and needed time to adjust. But caregiver Lisa, along with the rest of the team, showed such incredible patience and compassion, making the move peaceful for her. Now my mom absolutely loves it there, especially Lisa. Our entire family's quality of life has improved since placing our mom at Be Well. I finally feel like she is safe, happy, and truly cared for. I only wish we had found them sooner.

I was a little worried about putting my 97 year old father in any place, however I took chance…read moreafter a very quick personal tour and I'm happy I did. While the facilities are undeniably outdated with beds from what looks like the 70s or 80s and little TVs that aren't working (at least in my father's room), it's the staff and the care I'm impressed with. Most of the staff is wonderful. Most of them are dedicated to the comfort and care of the patients. The patients are kept clean, dry, and as comfortable as possible. I can see an effort made to entertain as well as to the little chores we all have to do like manicures and such all on a regular schedule. It is a nice center courtyard floor plan which gives residents a connection with the outside and each other. The floor plan is why I picked this facility as I knew my father would enjoy, looking out and even going out on occasion. It would be nice if the facilities got a little remodeling however, I'm glad they spend their money on the staff and having enough staff, instead of a nice new place with less staff in which patients are neglected or abused. We lucked out because my father got a perfect roomate whose mind is just fine. He keeps an eye on my father and calls the nurse anytime my father forgets and tries to get out of bed which he shouldn't do alone. I do wish the facility would use a pressure pad, either on the floor or bed, that would alert them if a patient was getting up. Overall, this place doesn't smell as bad as many of these facilities do, I believe thanks to the care and attention of the staff. I'm resting easy that my father is being well taken care of. Since insurance is covering this right now, and we haven't gotten a bill yet, I don't know what the value is, however, I am happy I picked these facilities. I would pick them again.

I actually like this facility and i have been to plenty before. Their food is exceptionally tasty…read more The nurses are very reasonably accommodating and you can actually reach their management team if you have concerns. Just like every other place, you cannot please everybody so I suggest you see the place for yourself since you or your family member will call it home for a period of time. I don't usually believe other reviews since all opinions are subjective, so, see the place for your own.

My Dad stayed in this place the people from Jasmine, Fabrizio then all the Nurses and everyone who…read moreworked there were very nice . I had no time to thank them . A Big Thank you .

DO NOT GIVE THEM YOUR PHONE NIMBER IF YOU TOUR THIS PLACE!!! Only place we gave our number to and…read morenow we are being harassed 10-20 times a day by calls from some Ortho Medicare we can't Even understand what exactly they are or who they are. Different numbers every time so we can't block them either. Tried calling Burbank Rehab about It and the just hang up