the RNs, LVNs, and CNAs are amazing! they're caring, patient, courteous, and professional…read more The physical therapy and occupational therapy staff does an amazing job of getting you back up and going. they're caring and understanding yet they give you enough pushback and encouragement to reach your goals! The kitchen staff does a excellent job creating tasty and nutritious meals. The administration staff walks the fine line of corporate needs and patient needs. it is necessary to advocate for yourself at times, but that is actually a healthy part of your rehabilitation process in my eyes. I was a patient here for over a month, during that time I met some amazing people on their staff! One thing to consider when you're coming from a hospital environment or a critical care unit, this isn't that. You won't get a 2 second response on the call light, and your needs may be met in order received. be patient be understanding, be courteous to the staff and it will return to you tenfold. be sure to ask questions, advocate for yourself.

Great care and staff. Clean and newly remodeled. Good is good. Nice patio w flowers…read more Decent price. Highly recommend.

Cri-Help aided in saving my life, and they continue to do so. They have an amazing detox center…read morenext door to their 140-capacity co-ed Rehabilitation Center. Staff members are polite, kind and empathetic. If they see that you are serious about your recovery, they will be behind you 100% 'What you reap is what you sow'. I will continue to carry this deep appreciation for Cri-Help. It's an amazing program. Once you put your mind to it, you will see how your life will start to reveal itself to you. You came here for a reason because you are worth it. My only advice is, Keep coming back!

I am writing this review with deep concern and disappointment regarding the treatment my fiancée…read morereceived at this facility. She entered the program genuinely committed to her recovery, and did everything in her power to get the help she needed. Despite her good intentions and kind nature even while struggling her experience here was not only unsupportive but also actively harmful. First and foremost, there was a serious incident of overmedication. Staff administered so much Phenobarbital that my fiancée became disoriented and fell face-first to the ground. Staff members admitted, in their own words, that they had likely "given her too much Pheno." Such mistakes in medication management are extremely dangerous and unacceptable, especially in a detox environment. To make matters worse, no incident report was filed until I confronted management about it, raising serious concerns about transparency, accountability, and patient safety. Furthermore, the behavior of certain staff members was appalling. One staff member in particular, Mohana, treated clients as if she were a dictator rather than a caregiver. Her disrespectful attitude toward vulnerable individuals who are detoxing is completely out of line. I was told about clients being called derogatory names, including being called a "bitch," and being threatened with discharge at the slightest sign of protest. This is not only unprofessional it is abusive and retraumatizing for people who are already at their lowest point. When my fiancée tried to stand up for herself against this mistreatment, Mohana was "frightened" to the point of "tears" and sought help from the facility manager, Steven Gomez. Mr. Gomez's response was to immediately discharge her without properly investigating what had happened, despite other staff (notably Leo and Sarah, who acted with much more integrity) confirming that Mohana had provoked the situation. He was also unaware of the overmedication and the physical altercation where a male staff member forcefully grabbed my fiancée another clear violation of patient rights and safety. Again, it is unacceptable for any staff member to put their hands on a client. Adding insult to injury, I was not given a full or honest account of the situation when contacted by the facility, even though I was listed under her full Release of Information (ROI). This lack of communication is both unethical and a breach of policy. It is clear from our experience that this facility is plagued by poor management, favoritism, and a lack of structure. There is a severe disconnect between staff members, and some seem unqualified or unfit for their roles. The only positive interactions we had were with Leo and Sarah, who treated us with honesty and respect. We have reported this situation to JCAHO and are awaiting a response from the CEO, Brandon Fernandez, regarding what corrective actions will be taken. I strongly urge anyone considering this facility to look elsewhere if at all possible. If you have no other option due to lack of private insurance, be aware that you may not receive the care, dignity, or safety you deserve. No one should have to worry about being bullied, overmedicated, or physically mishandled when they are seeking help. I am deeply concerned for future clients, especially those who may not have anyone to advocate for them. This level of unprofessionalism and disregard for patient wellbeing could easily lead to tragic consequences. I hope this review helps others make an informed decision and that the facility takes immediate steps to address these serious issues.

When I first began my re-entry journey, I didn't know where to begin. Fortunately I found myself at…read moreCoast Recovery, as they say "nothing changes, if nothing changes." One of the best decisions I've made in my life, was to hold on to my seat! Sobriety has returned what I lost in my addiction, and has given me much more. Terry is kind hearted and compassionate! While at Coast Recovery, I was able to focus on my studies, reunite with my family, and have stepped into a dream! Truly grateful for Coast Recovery!!!

Coast Recovery really helped my friend get back on his feet. Terry and his staff do an excellent…read morejob in running a clean and comfortable living space which also makes for a very safe environment for people in recovery. I cannot recommend this place highly enough. Thank you Terry!

Do not recommend! Extremely disappointing experience during a very critical transition period…read more For days, I was trying to get basic information regarding my fiancee's discharge plan, timeline, and flight coordination, and there was little to no communication. The liaison did not respond to me for 4 days. As discharge got closer, there was still no confirmed plan, no confirmed discharge date, and no flight arranged. What was most upsetting was the professionalism. When I tried to escalate and speak with the Clinical Director to get basic discharge information, he hung up on me. He later collected himself and called me back, but that kind of behavior is completely unacceptable in a setting that is supposed to support patients and families during discharge. Only after repeated escalation was I finally told flight information would be provided. This process should have been handled with far more structure, communication, and professionalism.

This program has helped me so much throughout my journey with sobriety they do outings on sundays…read moreand take the clients to AA and NA meets as well. The staff were incredible so caring and so loving I would recommend this place to anyone i know who is struggling I've enjoyed everyday of my stay here much love to eternal purpose

I just got released back in 2020, experience wasn't so bad they had good care givers and clinics…read morethat had helped with me mental state. I did end up being chased by a mentally ill student there as well through the hallways after lunch, it was understandable she thought I was somebody else. Wasn't sure if I wanted to stay much longer after that since I had almost died from fear. However the medication given was exquisite.

I was planning on transferring programs because this has been the worst experience I've had in…read morerecovery housing. On Friday night, I expressed my intention to leave, and staff told me I needed to wait until Monday to complete a formal discharge. I agreed to that. Sunday night, while packing my belongings, I accidentally missed my UA time by about an hour. Shortly after, I received a text in the house group chat from Ryan Young saying, "You need to UA now or we will throw all of your things on the road. This is not a Motel 6 or a storage unit." That was completely unprofessional and disrespectful. The staff themselves told me to remain there until Monday, so to be threatened and humiliated publicly in the group chat was unnecessary and degrading. I would honestly have preferred staying in a Motel 6 than dealing with that kind of treatment. This program lacks compassion, professionalism, and basic respect for its residents. I don't recommend it to anyone.

If you're looking to detox, Ritz is where you want to be. I battled opiate addiction for 7 years, 5…read moreof those on fentanyl and honestly, I was terrified of going through withdrawal. It took a friend convincing me to get help and give Ritz a shot, and honestly, it was the best decision I ever made. The staff really knows what they're doing when it comes to this disease, and they helped me finally get off fentanyl for good. Ritz is clean, cozy, and has this chill vibe that makes it easy to settle in and focus on getting better. What I loved most was how the team treated me , they actually listened, kept it real, and showed real compassion because many of them had been through the same struggles. They didn't just throw a one size fits all plan at me, they made a plan that fit meIt felt like a safe space where I could be open and vulnerable without any judgment. I met people there I never thought I'd even hang out with, but some of them turned out to be the best folks I've met. We even went on weekend outings that showed me how to have fun without drugs. Oh, and huge shoutout to Steve, the chef, seriously, the best food I've ever had.

Not the best experience, I was targeted by certain staff members and treated poorly at times. while…read moresome staff members were exceptionally helpful and supportive(Danielle, nick, Laura, Johanna, and Chantelle as well as the chef). The overall company was trying to get the most money out of my insurance as possible. I started off in the sober living facility and during Christmas time, I had covid over winter and had to take NyQuil and that was the first excuse for forcing me back into a rehab program that was not needed. My reason for being in the program in the first place was that I had 18 back to back surgeries over the past 4 years and was on opioids for a long period of time so this was a way to detox in a safe environment. There was no psychological addiction, just physical dependence to opioids. They lied about multiple addictions to medication(amphetamine addiction) that I was prescribed since childhood and used it to get more money through insurance. They also lied about an alcohol addiction, when I am medically intolerant to alcohol. When I got back to the sober living after this time I was talked about poorly among staff members and called "attention seeking" for asking for a few days off in order to visit 2 dying family members. Eventually someone in the group had consumed alcohol and told the staff which upset another client due to the unfairness and favoritism. This upset client gave me alcohol without my knowledge or consent and afterwards told the staff that I was drunk. This other client had been upset and doing things like this for 2 weeks prior to this incident. I believe he did this in order to prove a point that they will send people they dislike or with good insurance back to rehab in order to get more money. This client later confessed to me he had put alcohol in my drink without my consent and I had a reaction to the alcohol and was placed back into the rehab facility. I was put on addictive barbiturates and unnecessary medications for 2 days before my insurance denied coverage due to fraudulent services. The alcohol level was so low that there was no logical reason I needed to be there. I was then abandoned as a patient had had to find a new place to live in 2 hours or I was out on the street. Remember it's just a business. They don't actually care about you. They left another 2 of my friends on their own where one eventually fell into a coma following her abandonment. Something else they did was contact my pharmacy and told them never to fill any of my prescriptions ever from any doctor. I was no longer under their care at all. I'm a disabled person and this made it very difficult to obtain medication that I needed. This is a HIPPA violation for sure.

Vesper House saved my life got sober 7-7-88…read more A lot of love in those walls. I am still in touch with one of my room mates and she is still sober today as well. Kind woman donated clothes that I used to get a job. I had nothing my life was a mess. I prayed and God put me at Vesper House. The house mom got me a sponsor and, I had to get a job. And get along with others. We went to meeting every day. I learned the simple things. I lived at Vesper House for 6 months I worked my steps in Program and gained a good foundation. It was perfect for me. Thanks Vesper House Bridget and I am a Vesperate

For as long as Julia Sowers is the house manager I do NOT recommend living there. She is extremely…read morenice at first but once you move in, she is a dark, negative cloud. If they had a better house manager this house would be a great place for recovery because the girls in the house are great and the board members are all about sobriety. I moved in when they had Diane as the house manager. Diane would invite the girls in the house to meetings, she was very welcoming and made it feel like a safe home. Julia down talks addicts over alcoholics, gay people, and talks about people behind their back to other clients. Not cool.

My Dad stayed in this place the people from Jasmine, Fabrizio then all the Nurses and everyone who…read moreworked there were very nice . I had no time to thank them . A Big Thank you .

NOTE: This factual and timely review has been taken down twice already. Burbank Rehab REALLY does…read morenot want the public to see the truth: Facility-wide scabies infestation has been left unaddressed for months. Patients have developed severe infections from the their scabies bites, requiring multi-day hospitalization. Facility management continues to ignore this life-threatening problem. The County Health Department has currently been ON-SITE daily for more than a week now. Avoid Longwood Management owned facilities if you care about your loved ones.