When we first started renting here about 5 years ago, it was nice. The people were friendly and it…read morewas well-kept. Not sure what has happened but the homeless people have started renting units within the facility and some of them hang out up there. At first, a couple were bringing their bicycles inside, that has slowed down and now they're just cleaning up inside the bathrooms. The German roaches have been out of control ever since I started noticing the homeless hanging around. I don't know if this is a coincidence or not. I think it can be a great place again if they fix some leaky ceiling tiles, replace some ceiling tiles that look a little moldy and they change pest control providers; it will just take time I guess.

Picked up a 10ft truck from Kingsport 2 days before my wedding. drove it to surgoinsville and…read morefilled it with chairs and had a family dinner. I was driving it back to Johnson City to get stuff from my storage unit that needed to go to the venue in Bristol the next day. It was around 10:30. The truck died in the middle of I-26 around exit 13. Alternator completely died. Called U-haul and told them I needed a tow. They told me that someone had to drive out and check that the truck was actually dead before calling a tow truck. My parents were behind us luckily so we just left the truck on the interstate and rode back to JC with them. It wasn't until we got home did I get a text that the guy who was just checking the truck was on the way from fall branch and would be there in an hour and 10 minutes. After that he called in the tow truck. All in all they didn't get the truck until about 2am which I had to stay up and be on the phone for. I also needed a 10ft truck with the chairs in the morning to take to Bristol. I was informed there were no 10ft trucks available in the entire tri-cities except the one that had just died. I had to wake up and drive back to Kingsport to pick up the truck I had after they fixed the alternator then drive back to JC then to Bristol. When I arrived to pick up the truck there was no acknowledgment whatsoever of the inconvenience of the whole ordeal. At that point I was getting married the next day. Kelly, the general manager, simply turned around and handed me the key without saying anything. I asked what they were going to do to make this right and I was told there was nothing they could do. She said maybe after I drop it off they could refund me $50 bucks, which they ended up doing but is a pretty poor way of handling a broken down truck in the middle of 26 at 10:30 at night the day before I had to set up my wedding. TL;DR- don't rent from here

At one time use be a good place to rent but now days can't get ahold of them n u got to do a…read moreapplication over the phone then they till you they call u in a couple hours let u know if u a approved for a unit but they never call back n if u. All them they tell u the same thing but no one one calls tried for 3 days .Not a good way to run a business I really needed a unit n they left me hanging

From the owner: You Store It. You Lock It. You Keep the Key…read more Thank you for choosing American Storage. We are a self-storage and warehouse. We have a variety of units from 5'x 5' to 10'x 30' and 8' to 10' high ceilings. We a have a security fence, electronic gate and fire resistant buildings. At our facility we have paved roads and driveways to the storage units and out facility are always well lit. We allow a variety of home and office storage: Business storage Household storage Commercial storage Warehouse space Outside storage for cars Outside storage for boats Outside storage for campers Call American Storage Center today for more information!