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    Services - 24 Smart

    Security monitoring services

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    3 years ago

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    Canadian Security Professionals - Alarm System

    Canadian Security Professionals

    (4 reviews)

    Exceptional service from start to finish! The team at Canadian Security Professionals went above…read moreand beyond to ensure my home was fully secure. The installation was seamless, and the technician was incredibly knowledgeable, walking me through every feature with patience. The security system itself is top-notch, with user-friendly controls and 24/7 monitoring that gives me total peace of mind. I couldn't be happier with my decision to go with CSP- they truly prioritize customer satisfaction and security.

    CSP sells panels, outsources monitoring to API, abandons customers, then rewrites the truth…read more They're a panel seller, not a monitoring company. Go elsewhere because if you go with them, you're on your own. Every time I pressed CSP's after‑hours support, I was routed to API in Texas and hung up on 2-3 times before anyone finally answered. When the agent said "API Texas," I was dismayed, CSP had sold us "local, in‑house monitoring." After the alarm malfunction, CSP emailed only once to say they were "looking into it," but never contacted me or my mother again, never offered resolution, and never sent a technician to fix the panel. Management's only concern was asking for my code. Apparently, Katie read my emergency email at 1:29 AM. Who reads a customer's emergency message at 1:29 AM, forwards it to someone else in the company, and still doesn't think, 'Maybe we should contact these people or send a technician'? Any real security company would have acted immediately. Instead, CSP did nothing except try to shift blame. That tells you everything you need to know. My experience with Katie was exactly like Boris's. We have cancelled our contract, and they had better not charge us because they abandoned us with faulty equipment and no service. API Texas could do nothing, they told me CSP's technicians control the panels. It has been two days with the alarm malfunctioning and not even the offer to send a technician. We are done with CSP. They are not a security service provider or a monitoring provider. They are false advertisers who appear to outsource everything except the money they take from customers and put into their coffers, hiding behind a contract they themselves voided under the Consumer Protection Act.

    24 Smart - securitysystems - Updated August 2026

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