Stay away. Read the owners response to bad reviews (yelp or google) he argues with all customers. That says a lot. Professional companies do not do this even if they believe they're correct. When trashing drywall and materials as expected, they were not supposed to trash anything personal. When the trash bags were outside we found a trophy, old family photos, blankets, medals and more (some in photos). I don't know if I missed more, I hope not. Owner claims we are liars and did not look through bags. I attached camera proof of me looking through the trash because of this. Don't know why he would think this is a lie because I can prove I did. Company showed up announced last day to pickup machines, 2 hours after scheduled time. Owner claims we "screamed and called them names," during this interaction. We have cameras and this encounter on video. No voices were raised or names called. That is pure slander and untrue. Company would leave after 2 hours of work and say they need to return next day (more than once), after you've already taken the day off. I have filed a complaint with the BBB, owner responds, said I called him/his company names, yelled, was "abusive", that I messaged him on weekends, and much more. All of these things are slander, I was nothing but kind to them. Phone records, cameras, and photos prove I have never called this person on a weekend and his other claims are lies. Company does messy work, randomly will damage things (shown in photos). Mold inspector said he can tell his work was not properly contained, this is a health risk. He also said 8,316 dollars is ridiculous for what was done. I showed company owner black mold on baseboards prior to work (pictures show). It was left and my home has failed the 2nd (final) test. Owner had a problem with us keeping our animals locked away during work. We made sure we were home and told him many times to let us know when they need to enter that room with the animals for work, they failed to ever inform us when they want to enter the room and then blamed never getting to it on us. Company left our front and back door wide open for extended periods, as long as 3 hours sometimes, for anything to get in. Owner claims he knew the first air test would fail and I wasted my money. I have a message from him on 01/15 of him claiming otherwise, I will attach it below. After feeling the work was done (shown via text), an air test failed, and owner claimed he absolutely never thought the work was done. Another example of random unprofessional lies. After this test fail, owner said our bar NEEDS to be gone to pass. So I allowed him to rip it up, re clean basement and tested again. Test failed again, so the bar is gone for nothing. I hardly spoke to his employees besides an occasional thank you, and owner says one "quit because of me." Then he said he fired one over me. Thy makes 0 sense. Company unplugged our basement fridge and we didn't notice for days. I asked them to please leave original doors and frames, they ripped every single frame up anyway. I would've allowed them to if they told me they needed to. Owner said we had a pipe leak. Within 24 hours I had a plumber out who fixed it. Later on owner claimed we "had a bathroom flooding the basement and argued with him about it," this is an example of the owners slander. I can prove I had a plumber there asap and never argued so I don't understand the random lies. This review is to warn. read more

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2nd Chance Water Restoration was absolutely wonderful to work with. I was going through a very stressful time with the cleanup, and Brian, the company manager, was outstanding from beginning to end. Their honesty and clear communication really stood out. They explained exactly what needed to be done and followed through. I highly recommend this company for any restoration work because of their excellent customer service and professionalism. Thank you again to Brian and his team for a job well done! read more

I got a lot of water in my basement in a 3 flat rental unit and mold grew everywhere. Patrick and his team were awesome! They were very responsive and got the job done fast and efficiently! The price was very reasonable to remove walls and ceilings from a 900 square foot space. They hauled all the construction garbage out and dried the docs in 2 days. read more

I'm sorry I didn't review earlier. We had some flooding in our bathroom and 2nd chance did a great job replacing the tiling, molded drywall, added a the new vanity toilet and paint the walls. Our bathroom looks great and there were no headaches in communication or scheduling which was a definite plus. The workers were polite and showed up on the days expected! It's sad that isn't a given expectation these days. I would definitely recommend and I wish I had found them earlier. I will definitely recommend to friends and family. read more

We had some mold in our new home and hired them to take care of it. Patrick is very knowledgeable and explained everything that was being done in the house. The crew was very polite, worked quickly and everything was clean and back in place in no time. The price was very reasonable for the work done. read more

Quick , efficient and affordable. These guys came through after sewer water back up. I hope I never have another issue but if I do I know who to call. read more

We hired 2nd Chance to dry and restore a townhouse rental property when a pipe burst during the recent cold snap. Pat and Russ were great. They responded quickly and helped to find us a plumber to re-pipe the house (the whole system was old and shot). I am in the industry (property inspector) and know good quality work when I see it. There were some hiccups, when restoration went on but we found more pipe leaks, but 2nd chance worked well with the plumber and we god everything put back. Highly recommended. read more

Called them after hours on a thursday around 8pm after having had my kitchen sink overflow badly enough to seep down through the ceiling to the lower level. They were over at my place the next morning and had started the work by noon that day - which was faster than some of the other companies I'd contacted took to even get back to me on my first request for help/info! I needed their help in drying the floor/ceiling and determining whether the wood flooring in the kitchen and/or ceiling drywall needed replacement. Although things looked bleak at first, they were able to open up a couple of small holes in my ceiling and set up massive fans and dehumidifiers pointing to them as well as more of the same in the kitchen to dry the island flooring and luckily dried everything out to where i didnt need to spend thousands in floor replacements. They were transparent on what i could expect and any potential downsides as well as how pricing could be affected by certain things, and offered flexible options in regards to me paying out of pocket vs through my insurance, etc. I really appreciated that they were honest in what work i needed done and what i didn't (drying vs unnecessary "Repairs") and very reassuring throughout the process of quoting/service setup. Only reason I'm docking one star is because 1) the crew that came to pick up the equipment and check the final results of the work was less than communicative. I had to prompt them to even tell me if the fans/dehumidifiers had effectively dried everything up and didn't even attempt to provide a quote to repair the ceiling and bedroom flooring replacement until i specifically asked for one (guys even seemed surprised that I'd want to get pricing) and 2) The guys that setup the initial fans also apparently either purposely or inadvertently put apart a massive dresser that had to be moved out of my room to make space for the equipment and the hardware that was either removed or that came apart during was nowhere to be seen, so I'm now having to buy spare parts to put it back together. I mentioned this to the equipment pickup guys as I was legit trying to push the furniture back into the room by myself (think an 3ft h x8ft w dresser) and they legit didn't even pretend to make an attempt to help (the dresser was empty so while it was hard for one person to push back into the room due to the awkward size, it would've been a breeze with 2 extra hands). Bottom line, they did dry out the damage I'd caused (or at least they said it was fully dry i guess lol) and helped mitigate any further damage on time, which I'm sure wouldn't have happened with any other cmpany seeing that they took 3x as long to respond. read more

It was a true nightmare to work with this company. The owner Pat is the most unreliable and unprofessional person you will ever encounter. He takes no responsibility for his mistakes and makes customers feel like they are the problem. From the first day he told me he was coming at 1pm then showed up at 6pm. Second day said noon showed up at 6pm. He said the work would be done in 1 day and on day 3 when I confronted him about it he pulled his equipment and left. He lied the whole time, he does not listen to customers he does not care about customer satisfaction. On day 3 I asked him if he had finished removing everything he said yes and when I came to look the doors which were covered in water damage were still attached. When I asked him about it he said that we hadn't spoken about the doors when we actually did the first day. I also specifically told him that based on our flood insurance if the countertops broke off when they removed it that he needed to take a picture of it over the cabinets. Instead of listening he just rambled away about how he barely ever broke any. In the end he broke off the most important one which was the kitchen one and did not take the picture I requested so we will not be getting that covered from our insurance. His workers did a horrible job of cutting dry wall with several areas being basically butchered, he broke off a water pipe and never even told me but just left it barely hanging on. He is extremely careless and most of all does not know how to take responsibility for his mistakes. Pat picks up several jobs at a time and spreads himself too thin this leads to lying and lying to customers about coming at a certain time and then not showing up. Half the time he wasn't present at the job and it was just the workers alone, workers who at times this is their first job ever they are not specialized or trained. Please save yourself time, money and energy and find a different company that values customers. If you dig deep enough into this company and the complaints you will see the responses that Pat gives his customers which are offensive and unprofessional. He does not take responsibility for his poor actions or mistakes. If you are already having to deal with natural disasters and all the stress that comes with please stay away from this guy because he will only make things worse and cause more psychological and emotional distress. read more

When you have a failed sump pump and your basement takes on water you have to act quickly to mitigate the damage. Well my call to 2nd Chance was just that. They came in and knew exactly how to handle the situation. They extracted the standing water, they cleaned and dried the carpeting, they removed water damaged drywall and trim, and they were even able to salvage some sentinel items I would otherwise have lost to damage. They even checked for mold as I was worried from the water damage. My experience was seamless and easy during a stressful situation. The office staff was very attentive and their on-site technicians were knowledgeable and thorough in their work. I appreciated their quick response and ability to perform. I will always make them my first call! Thanks 2nd Chance!! read more

5 Star Rating Wanted to get them for the mitigation from my first floor water leak but they were booked too far in advance. Was able to get then for the restoration and I was very glad that I did. They did a great job with the flooring install and even picked up the flooring, and did well on the vanity installation as well. Chris was friendly and easy to deal with and the Crew was excellent as well. They kept me advised on things and showed up when they said they would. Would highly recommend 2nd Chance Water Restoration. read more

The good news is that they came on time, took a careful look, and told me to move to the next level, an environmental hygenist. I really appreciated they didn't try and con me into doing work that would not solve the issue. read more

Used this company again and yet another STELLAR experience. Start to finish, great customer service and above and beyond helpfulness. Need quite a few things done on my home as far as renovation and I look forward to working with 2nd Chance for every repair/update. My house is 100+ years so I've worked with MANY contractors, 2nd Chance is possibly one of three that has never let me down in some way. Nice people and great work. read more

I had a problem getting back my $200 dp for a job that I canceled the next day.I wrote a review on 4/1/22 and the owner read it and asked me to call him which I did and he explained to me that the phone number and address that they had was wrong. He said that he was sorry about the situation and that he would come to my home the next day and hand me my refund money. He stopped by my house and gave me my refund of $200 and said that the check was mailed to the wrong address. I was so happy to get my money that I told him mistakes often happen and I appreciate that he personally stopped by my home and explain what happened. If I ever needed his company in the future, I would call him. We all make mistakes in life and deserve a second chance. Sincerely, Ms. Terry Fitzpatrick read more

We had mold in our sub-basement and a friend referred us to 2nd Chance Water Restoration. Russ and his staff came out, assessed the situation and got the job done in hours. It looked like a big job to me, but they knew what they were doing and we are so satisfied. They were professional, courteous and explained everything. We would definitely recommend this company to everyone. Oh, and they were super reasonable. Frank & Ellen R. read more

Our basement flooded last week. We called 2nd Chance in the middle of the night and they put us on their list. They were able to get out here first thing in the morning and let us know what they would need to do. They were able to get rid of the standing water, clean/mop/disinfect, and bring in the fans and dehumidifier all within a couple hours. You can't tell that anything happened. The guys were friendly and the price seemed very reasonable. Highly recommend! Hope we never need you again! read more

We came home from vacation to find that our toilet overflowed on the main floor of our house flooding our entire basement. It must've been overflowing the entire week we were gone. And of course it was a Sunday. Second chance water restoration was the only company that not only answered their phone but said they could have somebody out there immediately. The crew that showed up was professional and competent. They worked till nearly midnight tearing down walls and pulling out soaking wet carpeting and otherwise cleaning up what was a terrible mess. They were very responsive and kept us in the loop as to exactly how much each step of the process would cost. They also explained each step that they were taking to make sure that no mold would form in the basement. We were so impressed with the first crew that we decided to get a quote from the reconstruction crew working for second chance. That's turned out to be another great decision. The restoration/rebuilding crew was just wonderful. They had to essentially real rebuild my entire basement. The crew was polite, always on time, very responsive and kept in communication with me about when they would be there and when they were leaving. They were clean, courteous and professional. And they did a great job. I had this crew in my house for close to three weeks. Going through something like this is never easy and very stressful. But second chance water restoration really made the experience as good as it could be. I highly highly highly recommend this company. Rus, the foreman of the remodeling crew was just wonderful. He went out of his way to explain everything to me, helped me special order doors that were needed and was A pleasure to work with. I also have to tell you that I was working from home during the entire remodel and I could hear the guys in the basement -Rus was training a few new guys and was very patient with them. He had a very positive attitude and you could tell that he really wanted these younger guys to do a good job. I would repeatedly hear him patiently explaining how to do something the right way. He was just really a wonderful person to have on my team. read more

I can't say enough good things about 2nd Chance and their crew. After a major flood in my basement that Noah might appreciate, the crew came in like tasmanian devils (in a good way), cleaned, disinfected, dehumidified, and air dried. They were funny and friendly and oh so efficient. Love these guys. Hope I don't see you again (unless we're rehashing the "good times" over drinks.) Thank you! Thank you! Thank you! :) read more

These guys are bullies. We had a contract to dry out our basement for an agreed upon price. They came into our house today while I was away at work and pressured my wife into paying them $500 more than we agreed. She paid just to get them off property. read more

Great company to work with. Terrell, Robert and Brad were very thorough, professional and friendly. I am glad to have my ducts all clean and sanitized! We will call you again! read more

Wonderful service! Patrick and Michael were very efficient and knowledgeable. They absolutely take pride in what they do and in our case it happened to be raw sewage backup! We highly recommend them! read more

2nd Chance Water Restoration - Ripping out the floor! - Damage Restoration Near Me - Chicago, Illinois

My toddler overflowed our second floor toilet and dirty water leaked through the vents into the first floor. I called 2nd Chance Water Restoration and within an hour they were already inspecting the damage and cleaning up. My family is impressed with the quick, courteous and professional service of 2nd Chance Water Restoration. I highly recommend them to anyone experiencing water damage. Kudos, Patrick and Crew! read more

I was very fortunate that these guys came to the resecue. I had hard rain fall at around 11pm at and my sub pump failed :( I actually have a cousin in the business but could not reach him on his 24/7 line! I was able to get ahold of these guys and they were at my house within 30 mins. They were able to get all water out, pulled all the damage flooring, and installed a new pump. The manager, Pat came to the house the next day making sure everything was under control and eveb offered to grab my family some food. Thanks 2nd Chance. read more

These guys are amazing! They really come through when you need them. My basement flooded because of a faulty sump pump and I had quite a mess. They expalined in detail what needed to be done then got right to work. I knew right away we were in good hands. Thanks Mike and Pat for helping us out! read more

I don't write negative reviews EVER, and I'll probably remove this one because I'll feel bad about it, but this guy has caused me a world of trouble. Patrick came to a very nice house that I rent to assess water damage in my kitchen due to a leak in the refrigerator water line. He suggested a demolition of a the utility rooms drop ceiling below the kitchen for $250 and then to bring in a fan that would cost $2,000 to dry out the kitchen. I was on the phone and I suggested we perform the demolition and wait and see if the floor dries on it own given that the kitchen is over a basement utility room where there is no insulation or drywall in the ceiling to hold the water - you can see the underside of the kitchen hardwood floor from the basement utility room - and it should dry on its own. Not to mention that to replace the whole kitchen floor would cost $1,500. In front of my tenant, he went NUTS yelling that this was a waste of his time and then threatened me with black mold liability and that he was not going to put his professional reputation at risk. He then again asked for the order - placing the $2,000 machine in the kitchen. When I tried to question him on this logic given the configuration of the house, he doubled down on his volume and accusation that the black mold liability would be mine and not his. He then hung up on me. This whole conversation took less than 60 seconds. This of course drove my tenant into hysterics. She is now accusing me of putting her children at risk just because "you're cheap". There is no amount of money I can spend at this point to make my tenant happy. Here are the black mold basics 1) black mold takes at least a week of constant exposure to a warm environment, water, and cellosis (wood) to even begin to germinate. 2) a hardwood floors with no basin does not hold water so there is no constant exposure. 3) it is winter and the utility room hovers between 50-60 degrees; keeping the underside of the kitchen floor fairly cool. So no water, no warm environment, no mold. Even with that, you wait a few days to see what happens with the floor, and if it doesn't cure itself, you pull it up and put down a new floor. You don't pay $2k to dry a floor that needs to be replaced anyway. My opinion is that Patrick either did not access the job appropriately, did not know what he was talking about, or wanted a $2,250 job not a $250 job. Either way, his advice was not good and his conduct was not only unprofessional but damaging. Forewarned is forearmed. read more

We had a backup in our basement laundry/storage room.I was sick to my stomach,it looked like an episode of Hoarders down there.Patrick was here within 30 minutes of my SOS call.He gave me a fair quote and got started on cleaning up the mess.He was knowledgeable,thorough,and respectful of us and our home.It looked and smelled clean as a whistle when he was done.I am bummed it happened but so thankful that 2nd Chance was who I called,I would recommend them to anyone. read more

When our basement flooded, these guys came immediately and took charge. The water was gone quickly and the drying and sanitizing began. Very thorough, efficient, personable and not afraid to do the dirty work. Could not recommend them more highly. read more

I would absolutely recommend this company for basements that have flooded. Patrick and Daniel were amazing to work with and their crew worked tirelessly to restore my basement back to normal. They have an excellent work ethic and are professional as well as courteous. Again, I would highly, highly recommend them! read more

Our municipality recently hired Patrick from 2nd Chance to clean up a sewage back up in our tri-level basement. Not only were we disappointed and frustrated with the services that were provided we were also disgusted with the unprofessional conduct he displayed in our home. From arriving hours late multiple times to his condescending nature, we have nothing good to say. We had to practically twist arms to get them to remove sewage soaked baseboards and drywall. He complained it was a "waste of time" only to find mold once they were removed. We had to finish removing sewage soaked carpet ourselves to finally get rid of the sewer smell. read more

2nd Chance Water Restoration - Carpet we removed a week after 2nd Chance was there. - Damage Restoration Near Me - Chicago, Illinois

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Patrick, Brian, Colin, and Bobby were all great. They quickly responded to our call when our basement flooded and the water was pumped out within a couple hours. They made quick work of placing fans and dehumidifiers to get everything dried out. The demo work went smoothly with more fans and dehumidifiers to really made sure things were dry. The final power washing and sanitizing left the basement with absolutely no remaining smell. We didn't have time to shop around for quotes, but we later found out how good of a deal Patrick gave us. A flooded basement is one of the worst things to come home to but somehow the clean up managed to feel like a positive experience. read more

Excellent service !! John came to fix my flooded basement and he was extremely helpful and courteous in explaining me how far water has reached in my walls. He explained me the whole cleaning process and gave me the best rate I found out from others in the same business. He kept 8 fans and a dehumidifier after cleaning the carpet in my basement. He was very quick in moving stuff carefully without damaging anything. He was very friendly and explained me how bad it is to leave this situation unattended for more days and the damage it can cause in king run. He returned back after 4 days as promised and cleaned, steamed & Sanitized the carpet really nice and clean. He confirmed that the walls are dry now and so is the floor. He explained me a possible leak in one of the corners from a pipe and how I can address it on my own at a lower cost. Left the place nice and clean. Would definitely recommend these guys for anyone flooded basement. read more

I found 2nd Chance Water Restoration by completing an emergency Yelp search. I contacted them late in the afternoon on a Sunday because we had an ejector pit failure and had sewer water in our fully finished basement. Collin came out right away, assessed the situation, gave us a price quote, and got right to work. After extracting the excess water and several days with the high powered fans and dehumidifier, we are now completely dry. We were even able to save our carpet! Collin was down-to-earth, easy to communicate with, and he followed through on everything he said he would do. I highly recommend 2nd Chance Water Restoration! read more

2nd Chance saved my ceiling. Water overflowed from top floor, came leaking out of ceiling below. I googled up and found 2nd Chance. Came out same day, determined problem, discussed options and got to work. They took a conservative approach which was great, they could have told me they needed to cut up the ceiling and made more money. They came by to check progress almost everyday, over a holiday weekend and when they were done it was all dry and no cutting into my ceiling. They're the best! read more

We have had a horrible experience this year with all of the storms. Currently our basement is gutted because we having been waiting 16 weeks (seriously) for our flood control system to be installed- will write review once completed. So, just yesterday we had sewage back flow again! This completely added to our frustration, but we decided to call 2nd Chance. Patrick spoke to us and was very courteous and understanding. Bryan was dispatched that day and gave us a very honest estimate. He was polite, courteous and fair. I would recommend their services for all water restoration needs. read more

Great !!! The Very Best !!! I had the pleasure of having my Air Ducts cleaned by Patrick and Brian, these Guy were extremely professional. I was even given a phone stating the 30 minute arrival time. Also, both guys were very pet friendly to my Lab/pit mixed dog. I would highly recommend this professional team from 2nd chance Water Restoration. read more

Mike and Joe were amazing! They came over for a mold inspection on a Saturday morning with short notice. Not only were they courteous and professional, but knowledgeable too. they put our minds at ease explaining that we didn't have mold and if there previously was mold it has long since been removed and we had nothing to worry about. To top it off, because they didn't find any mold they decided not to charge us despite their long drive from Addison. There's no question, if you need a mold expert call these guys! read more

Would never use them again. They didn't do the work promised and instead damaged my ceiling by a guy falling through it and never paying for the damage. read more