I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF Restoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff. read more

Wonderful company! From the folks who answer the phones to the project managers to the people who do the labor. They are people you can trust. They are available 24-7 which is needed in these types of emergencies when mitigation is going to be done. They came out within an hour of me calling them. They are great with communication and took their time inside my home and with my belongings. read more

I wouldn't recommend this company. They were very friendly when trying to win my business, but the experience changed quickly afterward. The project manager originally assured me he'd "take care of everything," but when I followed up to ask when reconstruction would begin, his tone completely shifted and he said it wasn't his department. From there I was passed off to other people like I was dealing with a completely different company. Overall, the communication was unclear and the customer service felt disjointed. On top of that, I was told it would take 2-3 weeks just to receive a quote for reconstruction work. It just wasn't a great experience. read more

It's always a red flag when a home repair contractor says one thing but does another. In my experience having CWF remediate the water damage from recent storms, I've had that happen several times. On multiple occasions, I've been told someone will come by to provide an estimate, drop things off, pick things up during multi-hour time windows, only to have them not show or show way later than expected. I was told by 3 different people that I would have an estimate for repairs of the water damage within 72 hours of the mitigations being completed. Turns out, the corporate home office says it will be 2+ weeks. I've had their operations manager Steve tell me that someone would be by my house first thing the next day, only to find out that the schedule says they should come by hours later. If you're going to spam me over and over asking me to leave a review, don't be surprised when I do. read more

I went with CWF for mold remediation, and was disappointed with the lack of communication and poor quality of the work done. I had a lot of difficulty getting the project manager to return my calls/texts after I signed the contract, for scheduling, and for follow-up after. Then when the technicians came they were in and out in minutes, so I doubt they did much. Then their equipment died multiple times and I had to contact them to return and fix the problem. And after all was said and done, there were still mold stains on my bathroom ceiling. I told dispatch about this and they said I would hear back from the project manager, but of course, I never did. If you're looking for a good mold remediation service, look elsewhere. read more

This review is not about CWF Restoration as a whole, but rather a personal acknowledgment of four exceptional individuals: Ramiro N., Alfredo V., Issac G., and Nathan G. As a single mom suddenly facing a complete crisis due to a sump pump failure, I was overwhelmed and unsure where to turn. These four men quite literally saved the day. Their honesty, professionalism, knowledge, and integrity stood out from the moment they arrived. They worked with dedication, care, and a level of skill that immediately put me at ease. It's rare to come across people in any field who not only know what they're doing, but who also show compassion, patience, and an unwavering commitment to doing the right thing. That's exactly who Ramiro, Alfredo, Issac, and Nathan are. I would highly recommend all four of them for any job--big or small. They are the kind of people who restore your faith in humanity. CWF Restoration should feel incredibly fortunate to have these men on their team. In my opinion, they deserve far more than recognition--they deserve to be rewarded for representing the very best in their profession. read more

A crew came to our home to clean and sanitize a small sewage back up mess. While cutting Sheetrock, they cut a hot water line before completing any sanitation. For over an hour, hot water spewed in our basement before the plumber came. While fixing that pipe, another water line was neglected and flooded our basement again. Still no sanitation completed. A crew came with fans & dehumidifiers to dry it all out...only after we asked for it. There was a commitment made to us by a foreman that they would make good on their series of mistakes and compensate us appropriately for time and the 23 towels & sheets of ours they used to soak up water. That was a month ago. No follow up, only invoices. We called and spoke to the Operations Manager a week ago and he said he call back the next day. 6 days later no callback...but another invoice. Basement status hasn't changed. Go with ANY other company than CWFR. read more

5 stars for fast and efficient! We had an emergency and they came out and started the same day. No one does that anymore. Nice to see people that hustle!! Nathan was responsive and crystal clear about what was needed, and what his team would be doing step by step. I always appreciate transparency... they got in and got out, and were fairly priced for an urgent situation. Much thanks to Nathan PM Sup, Keithan, Andre, Brian, Jacob... thanks for cleaning up a disaster! Use them! read more

We had a had a leak that caused quite a bit of water damage. The Project Manager Timothy, walked us through the damages and the needed mitigation steps, he was transparent and answered all of our questions. CWFR sent two technicians the next day, Edward and Edgar did the mitigation work and they were excellent. They were such kind young men, they took great care of our property and did an efficient job. They explained the process, provided updates and left everything in good shape for the next steps. All the technicians that came to check the equipment were professional and communicative. Unfortunately, I don't remember everyone's name, but Quincy came out Easter morning and was very personable. The customer service for the mitigation from the dispatchers to technicians were great and efficient. I highly recommend CWFR. read more

Our plumber highly recommended CWF after working with them for over 15 years. CWF was very quick to respond and extremely customer focused. Anthony, our project manager, came to our home after we had a water pipe freeze/burst in our basement which caused some flooding and water damage. We were out of town, but my adult son was home. Anthony assessed the situation and called me to go over all of the information and next steps. He even conferenced called our insurance provider to assist in filing the homeowners claim! They can handle the project from mitigation and clean up to repairs. Highly recommend working with CWF! read more

CWF Restoration did a phenomenal job responding within hours to a water backup due to a sanitation pipe shear. The damage on the first floor and basement was significant and Anthony Mueller the project manager did a great job assessing the damage, creating a phased remediation plan and scheduling his best crews. Nate and his crew did an excellent job responding to a large demo work, they were incredibly professional, efficient, transparent and compassionate. Very respectful in the way they packed all of our items, labeling and handling everything with care. They also without request, assisted when I needed to retrieve my son's Kindergarten project from all of the packed items. Romero's team also came out same day to start the remediation and stayed late into the night the next several visits, texting throughout, assuring the locking of all doors and lights. They were communicative from beginning to end. Anthony coordinated with the insurance company directly. Another company called me a day later when CWF already completed the remediation for nearly 2000 sq ft of a 4200 sq ft home damage. We love them. Thank you so much. I will highly recommend to anyone. read more

The CWF team were great - from Cole at the first visit to Gil and his young apprentice guys and Anthony in the office following up with everything. They responded quickly, assessed the situation and did what they said they would. They removed dry wall, doors, floor and bathtub and cleaned up the mess behind it, left blowers for a few days to ensure the space was bone dry before we patch everything back up. They created a containment zone, and left my home clean and tidy. The guys were on time, polite, personable and hard working. I highly recommend. read more

I called CWF after my basement flooded with recent storms. Anthony and Mitch (who was on his 3rd day of training!) came out, took the time to thoroughly inspect the damage, and propose appropriate action. Anthony was responsive, patient, and understanding. They explained everything in language I could understand, answered all of my questions, and gave me confidence it would be handled with the highest of quality. I must be difficult to work with homeowners who are often overwhelmed and stressed when such damage happens - and they were rock solid. Much appreciated. read more

Well, here's a review for a company that I hope you never need. We used them for both cleanup and restoration after a sump pump failure during a heavy rainstorm back in March. CWF has a 24-hour phone line to schedule appointments, which I called around 10 pm. Despite them getting lots of other calls that night, we secured an appointment for 10 am the next day for an initial estimate visit. A helpful project manager named Patrick spent about 40 minutes going over the damage and mess with me, making a plan for cleanup and initial highlights for potential restoration work. Best of all, he was able to get a two-person cleanup crew to my house by 12:30 that day. They worked for about four hours, hauling away ruined stuff, shifting furniture around, mopping and disinfecting, checking the baseboards and drywall. At the end they set up five enormous fans and an industrial-strength dehumidifier to run for the next four days. So that was the cleanup, finished lickety-split to our complete satisfaction. Then there was a long pause while CWF and the insurance company negotiated the restoration estimate. Around mid-May project manager Gio came out for a re-assessment of the repair work. He was able to schedule a crew to start work on the exact day that was most preferable for me the following week. The scheduling was very convenient. Over two days, the crew replaced and painted some baseboards, replastered a wall, painted a full room, and sanded down and refinished two doors. Everything looked great afterward, and we were finally back to pre-deluge conditions. I would definitely recommend CWF. Their immediate turnaround on the cleanup made a huge difference to our family at a really stressful time. read more

We are very impressed with Chicago Water & Fire Restoration! They were professional, thorough, and took care of our issue very quickly. We would absolutely use them again. Thank you to Jose, TJ, and Austin! read more

A pipe behind the wall of the master shower was leaking. it was repaired but Mike intelligently and clearly explained the process that had to follow with the CWF Restoration company. He made my sister and me feel more at ease. The walls needed to be dried out before the shower, which has to be dismantled, can be redone. the company brought in fans for 4 days and returned on a Sunday to remove them when they said they would. Restoration will be able to work with my insurance company and that makes us feel more relieved, too. We look forward to working with CWF Restoration until the conclusion of this process. read more

Great immediate response when we had an awful breakdown on our freezer! No surprises and Kaylin did a very efficient job. They are pros ! read more

The project manager Tim was very helpful and thorough during his inspection. I would gladly recommend Chicago Water and Fire again.

We have this company right now. This whole thing has been a little disappointing. At the beginning, during the initial visit to our house, we were told that they would be here every day until the project was completed, Monday through Friday. It appeared that after our insurance company paid them, they told me that our "priority" on the list went down because "things change" and "unexpected things happen" and now they can't guarantee that their sub contractors will show up every day because they have to drive themselves and they are not allowed to use company trucks. Everyone they use is a "subcontractor" who has to provide their own transportation. This company seems to be a little disorganized and not a lot of communication anymore. There was a lot at the beginning, but not as much anymore. I was told one part of my house was going to be done in a week. They are going on a month now. The tear down part of the job was actually pretty quick, but the rebuild has been slow. When we had the sewar back up, they came out right away and all of their subcontractors so far have been very professional and respectable. read more

repair/mitigation service is great. but awful customer service via phone. Never pleasant to speak with and extremely rude. unorganized invoice system. read more

We called CWF and not only were they able to send someone within the hour to assess the job and provide a quote, but they were even able to begin work that evening! Extremely responsive, thorough and efficient, and was a fair price given the extent of the job cleaning up a mess caused by a leaking sewer pipe, which literally and figuratively stunk! read more

Our basement area including three rooms flooded the week after Christmas 2022. The inspector and the mitigation crew came out immediately when I called my plumber who referred us to Chicago water and fire restoration. They did an excellent job and the reconstruction crew of Travis, The project manager, and Ziggy, The talented contractor came out February 1 to finish the job in five days. They ripped out carpeting, put in new luxury waterproof vinyl In the family room, with beautiful baseboards and moved our bookcases back into the room. They painted the one wall that was affected, and the whole bathroom walls which were also affected. New baseboards in the bathroom as well. Beautiful job, very efficient work, I would recommend them to anyone. We are so grateful to CWF Restoration company! read more

Chicago Water & Fire Restoration - Damage Restoration Near Me - Elmhurst, Illinois

I had a moisture issue with my closet subfloor. I called Chicago Water and Fire Restoration based on a word-of-mouth recommendation. The service was awesome! They were able to come out on the same day (even though I called later in the day at 2:30pm). Nate was very professional and quickly assessed the issue. He put my mind at ease. Thanks, again, Nate! read more

We had gone through a misunderstanding about the bill. But the management took charge and re-escalated the issue. I am recalling my initial negative review to be fair to the business. The tech team were professional and had good communication. The response was quick for the water mitigation. I was not happy with the communication from the office staff. The manager though did handle well the de-escalation of the matter which I appreciate. read more

Superheroes. To say this group goes above and beyond is an understatement. What started as a very stressful and upsetting morning ended in peace of mind and gratefulness. Matt and Ladaylyn showed up almost ON THE DOT at 12 of my 12 to 2 hour window to begin the second water/flood mitigation work I've had this year. (Frustratingly rainy year... but permanent solution on the way.) These guys went to work immediately, had a plan, communicated everything clearly and were super courteous of the house, family, and neighbors. Way more than they needed to be. When the basement began flooding again, just as they were nearly finished, I gave the option to quit and come back when the rain days subsided. These guys didn't accept that as an option. Instead, they began pumping out the water and stayed another 2-3 hours to ensure it was dry and clean. They left the room SPOTLESS, significantly cleaner than it was even after the first clean. I'm still so impressed with this company and the people who are on their team. It's the absolute best experience whenever you're feeling with some sh*t (literally.) I cannot recommend them enough, and with the city flooding today, I kept an eye on all my friends looking for an opportunity to recommend CWF to them. If you're on the fence - don't be. This is your team. read more

A family member died at home and several days passed before the body was discovered. 3 different 1st responders advised that we would need a licensed bio hazard cleaning company to address the situation and all 3 recommended Chicago Water and Fire. Even though it was after 5 on the Friday before Memorial Day weekend, a real person answered the phone and promised a call back within 10 minutes. Luke did call within 10 minutes and arrived at the house within an hour, assessed the situation, retrieved the insurance information and had his crew onsite by 9:00 am the next day. It took the next 5 days for Luke and his crew to totally clean the affected areas and remove 90% or more of the odors. At every step, Luke kept me informed of the status of the work and advised us on what we could expect to be able to salvage of our furniture and personal effects. At all times he was courteous and professional, worked with my schedule, and was readily and easily available by phone or test. The results exceeded my wildest expectations and conducted in a manner that ensured insurance would cover all costs. They even moved some equipment and people around to be out of sight so the funeral could process past the home. I give Luke and his crew 5 stars plus and my strongest recommendation! read more

Started with the recommendation from Corey Coman that works for CWF when we had the flooding issue in our crewel space. Worked With Jake Zielinski the Project Manager. Which came within 60-90 minutes of the issue. Got all of the info and within a day the workers came in and did what was needed to cleanup the crewel space. The job was done in less then a day and will come back to get all of the equipment that was left in so they crewl space can dry. Excellent Job!!! read more

Cem and team came out to help us with a real crappy situation.. the main sewer line from our house to the street had separated outside of the foundation and sewage backed up into the basement. The plumbers got it sorted out but looked at me like I was crazy when I asked if they would clean up the mess. After experiencing all of the steps CW&F went through to clean and disinfect the basement, I see why. They were on-site doing an evaluation 90 minutes after I called, and within 3 hours of calling the basement was cleaned, sanitized and they left a huge HEPA fan running overnight to help with the smell. The next day it was dry as a bone and clean as a whistle. These guys are miracle workers. If you're staring at a sewage backup wondering if anyone is ever going to be able to actually clean all that up and make it like it never happened, the answer is yes.. Call these guys and then get out of their way! read more

Chicago Water & Fire Restoration - Before - Raw sewage - Damage Restoration Near Me - Elmhurst, Illinois

See all

While a leak is an incredibly difficult situation, Charlie was more than I could have hoped for. His demeanor and knowledge helped me understand the process required to determine where my leak was. It was not an easy discovery, but Charlie was determined to find the problem. Eddie was an amazingly delicate and precise demolition man. I highly recommend CWF Restoration! read more

The work performed was timely. Due to the tech leaving the window open caused another 4 day delay. A suggestion to have the repair made instead of making separate appointments is begrudging and frustrating. I hope this changes to accommodate both the damaged areas and the full restoration from the start. read more

I had the company come out to perform an assessment on water damage. Tandy was super helpful and informative in regards to my questions. Indeed some of the best customer service I've ever received! Gratitude read more

Chicago Water & Fire Restoration - Bathroom - Damage Restoration Near Me - Elmhurst, Illinois

Great company and definitely recommend. They responded right away and someone came out the same day. Documented everything in detail, scheduled the mitigation for next day. The technician communicated his ETA, arrived on time, explained what he would be doing, covered up all walkway areas to protect our home and when he completed the job, he was very neat and tidy. He was also very respectful. We will begin phase two soon! read more

Jennifer Kuceba helped me to get CWF out on Saturday and they showed up within 2 hours. Brian Knight came out and took a look at the room I had with mold. He explained the process as he told me he used to perform the mold remediation and now he is able to estimate properly. He took no time at all, had me an estimate and told me the technician would be back around 5 to complete the work. SAME DAY!!! Kaylin came out and completed the process in about 2 hours or so. He did a great job. The entire process was quick, personable and very cost effective. I appreciate Jennifer for helping out so quickly! I am having them now estimate some drywall repair as well since they did such a fast and effective job with the mold removal! read more

We called Chicago water on a Friday. They were put within hours. Dave and Gus could not have been more helpful. They were responsive and reassured us our problem would be handled. Couldn't recommend more. read more

Chicago Water & Fire Restoration - Damage Restoration Near Me - Elmhurst, Illinois

Note: We used Chicago Water & Fire Restoration for an assessment. We did not end up using them for the actual remediation process because their assessment determined it was unnecessary. We had a pipe leak that went undetected for some time. Our plumbers referred us to Chicago Water and Fire Restoration to see if we had any mold concerns. Anthony was able to come out that same day, and was the reassurance we needed at the end of a stressful situation. He was quick, clear, and honest with his assessment. It turns out we did not need any mitigation services, which was a huge relief. He answered any questions we had, and I would definitely recommend them. read more

Jordan and the Mitigation team were very good. * They tolerated many questions and we made good decisions together. Sal and the Restoration workers were excellent. * The job was done to spec, quickly and with skill. * They cleaned up nicely. * I worried that our granite countertops would crack during removal. They said it if did, they have a granite guy who can repair or help facilitate a replacement (at our expense). But they were skilled enough that it didn't break. A huge relief! * The Project Manager will find replacement materials. I handed them a detailed list, but he would have done it. Here's what I don't like: * Estimate is not itemized. it reads, "1 ea. @ 350 Sq Ft," and so on; then there's one total price. * They needed more $ for the flooring and asked me to sign a change order to purchase it. Also not itemized, just "Flooring @ $xx." * They purchased more than needed and told me to return it for a store credit. I called the main office and they did return the extra materials and issued me a credit. Still, they seem to be the best around. We shopped two other companies. They're a big, well-resourced and organized outfit. They care about their reputation and asked if there was anything else they could have done better. I'm glad I picked them. Advice: * Understand that counters need to be removed if floors are replaced. There is no guarantee (with anyone) that it won't be damaged, and you'll have to shop, pay and wait for a replacement. Nobody mentions that part. * If you want to know what the materials estimate is based on, ask or if you acquire any materials yourself, have it removed from the estimate. But understand that material is just a portion of their operating costs. * If asked to authorize extra charges, buy it yourself and have your own receipt to return extras and get your money back. read more

I discovered that my basement had water late on a Saturday night. I called Chicago Water & Fire on Sunday morning within 45 minutes I had one of their assessors, Aaron on my property to review situation and give me a quote. Within 2 hours of approving the quote the crew showed up to begin the work. The team comprised of Dionte, Lawrence, and Brett worked tirelessly until 10:00pm on Sunday and returned early on Monday morning and were here until 6:30pm to finish the job. This crew was outstanding, very professional, and kept me informed on their progress. They also did a good job at cleaning up. Although the job is not complete yet, so far so good! read more

Outstanding service on all fronts. One-day turn around on pretty extensive water leak damage. Brian.K and Kevin.P were great. On time, communicative, professional and thorough. Couldn't believe the clean up--place looked and smelled fresh and clean. Furniture disposition helped us so much. Highly recommend! read more

We had flooding in our basement after a severe rainstorm due to a failure with our sump pump. We called a plumber to help us fix the issue, but quickly called Chicago Water and Fire for help with the cleanup and potential mold issues. They were out within a couple hours to survey the damage and we had a quote very quickly. The estimate detailed not only the price, but what would be done. Work began the next day and was done within hours. They came back a couple days later to remove fans and equipment. I am very pleased with their professionalism and the quality of their work. read more

My husband and I used Chicago Water & Fire Restoration when we had some major flooding in our condo. Mike was our main guy and he literally saved the day. He worked until 10pm to help dry out our place to prevent further damage. Mike when out of his way to save all the materials for us to be used in the reconstruction phase which was much appreciated. They worked seamlessly with our insurance company to handling all paperwork, imaging etc. All of the team members/project managers along the way were very pleasant to work with and we appreciated the quick response the day we needed it most. If you have water damage/flooding, I would not hesitate to call these guys. read more

Chicago Water & Fire Restoration - Flooded laundry room this morning, fully gutted and drying tonight! - Damage Restoration Near Me - Elmhurst, Illinois