If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

Written off as an "impossible" situation or a very expensive option for an electric fireplace…read moreinsert..... Debbie Scognamiglio listened, looked, asked questions and delivered a perfect AND very affordable solution! Debbie also offered an idea for design which was perfect!) I am actually blown away!! The nicest and most customer focused people with whom I've ever had the pleasure of working! I am SO happy I wandered into Alber's this morning! I will find more reasons to work with Alber's. They truly know their stuff!!

They converted our unsafe wood fireplace to a gas insert fireplace. They had a lot of options for…read moreus and we were able to get just what we wanted. They were very professional and I felt comfortable with them installing a new gas line and the insert. They got all the permits and inspections. I would highly recommend them.

Obviously the store doesnt care about opening hours since theyre open whenever they feel like it…read more(just showed up and the place is closed). Bad for business since some people like me drive from further away..

Run like hell. This cost me over a thousand dollars to fix the issues caused. Not only did I get…read morethe worst possible stove to heat my house, but when I complained that it didn't even heat the room it was in, the owner got extremely nasty and condescending. I had an old stove that heated the entire house and was assured this one would do the same, if not better. After installation, looking through the manual supplied to me, it said the stove was only meant to heat the room it was in!!! I told him I was preparing to heat my house USING ONLY THE WOOD STOVE, as I believe gas may skyrocket in price. He told me that he had a restraining order against him, and I should have listened to my gut instinct. The conversations I had with this person were all in front of cameras around my house, so I can verify that every word I say is true (if I need to, I have a habit of forgetting to turn them off in the morning). When he refused to take the extremely undersized stove back, "Leave the door open, and just don't tell anyone I said that." Then, on the phone, I had a conversation. He got extremely condescending, and my heart started racing from a verbal attack I started to shake. It is my opinion that you shouldn't let this man anywhere near your wife or children. He said I do not need permits, and I should not have listened. I will go to the town next week and ask for assistance in this matter. I am buying the proper-sized stove from another company and selling this stove. I will see what they have to say about this situation. Also, since there is so much evidence, the story will be told in a documentary about companies putting profits before people. I bought the heavy-duty fire insert to prepare to heat the house only using the stove, and a repair needed to be done. The new company told me it would cost me twice as much because it should have been done at the time of the installation. So they didn't get that right either. They tried to blame me, saying I sent them info on a stove I was looking at and they went by that. I was researching and checking options when I called them and they said Send us what you are looking at and did not know a thing about new stoves. it was a research stage. They are the experts, not me. I was relying on their expertise which is why I called them. He said this stove is as good if not better; it is on tape. The manual clearly stated the opposite.

Brian and Sharon and all the guys at Chimneys RX are amazing. They are really knowledgeable and…read morecourteous. It was a pleasure working with them. Thank you so much!

I rarely leave negative reviews , but this has been frustrating and just completely disappointing…read more Be aware! I was asked to do a 75% deposit back in Nov 2025 to be able to rush the fireplace for a Christmas install. After i made the deposit communication nearly disappeared. I had to physically show up to their showroom to get answers. Christmas install never happened. They promised January install, again, did not happen. They offered a discount for the one last chance on doing the "right thing" we gave them the benefit of the doubt and agreed to a February install... then again, no show no call! After that, i was promised a full refund within a week. No refund within the week occurred, after sending a certified letter, they returned half of the deposit... We're in April and a significant balance is still outstanding! Despite multiple follow-ups and patience on my end, this has not been resolved. I've now had to move forward with formal action to recover the remaining funds. I'm sharing this so others are aware and in hopes the company will resolve the matter promptly.

Beware of this company!! Back in September, my husband and I purchased a gas fireplace/install in…read morewhich Marta told us it takes 4-6 weeks for the fireplace to come in. We put a $4,300 deposit down on our CC. After 5-6 weeks, we were wondering the status of our fireplace and after calling, Marta stated that the fireplace was in. We wondered why she didn't call us to inform us? She gave us an install date of 11/18. When they didn't call the day before to confirm, we called them and they said they told us it was for the 11/25. That was not true but we weren't going to argue. The 25th rolls around and once again we did not hear from them and called them to confirm the day before. After numerous phone calls and leaving messages, we finally got in touch with Marta who informed us that they couldn't do it again they were backed up. She then gave us another date for Dec 5 and said it would definitely be done then. Once again, we did not hear from them the day before and we called them to confirm. They did not answer the phone. We called several times and then decided to call from a different number and surprisingly Marta picked up the phone! She made an excuse about phone troubles at the office. She then cancelled the install AGAIN! She said they were having a problem with their main installer and didn't know when they would be able to install our fireplace. She gave us the option to receive a refund which we were going to choose but then said she would definitely know the next day when and if they could install our fireplace. We said ok and agreed to wait until the next day to find out. She promised she would call the next day but never did! So there we were 3 months later, with a hole in our wall ( we did the demo) and $4,300 in the hole. Days passed and weeks passed, no call. Whenever we called, they never answered. We left messages with no call back. We were never able to get in touch with them. They ghosted us! We ended up disputing the $4,300 deposit with our CC and got our deposit back weeks later. Unfortunately, we still have a hole in our wall and no fireplace, no phone call, and zero contact with the company. I can't believe that this company is still in business with such poor customer service. If they couldn't do the job, why couldn't they just be honest? We wasted 4 months waiting for nothing and now have to find someone else to do the job. Save yourself aggravation and go elsewhere. Embers was actually recommended to us by two friends so I'm surprised they would conduct themselves in such an unprofessional and unethical manner.

This was the 2nd time we've used Granite Surfaces and again we were not disappointed…read more Very happy with our new kitchen and the countertop/backsplash is what brought it all together. The 1st time we had them do a granite wall around our gas fireplace.

I saw this business from the train which runs in back of their property. The most granite slabs…read morethat I ever saw in one place. So when it came time to redo our kitchen counter, for me this was the place to go. Family run, nice people. Huge selection. We were working with (Ms) Alfie who knows design as well as granite. She was very helpful. She strongly advised that we choose our new kitchen floor before the granite countertop, so we can be sure that the colors will not clash. To be honest I would rather have gone ahead and purchased some "Peacock Gold" Uba Tuba. Truth be told, a friend at work had put in a countertop before new flooring and was not happy when seeing the result, so I guess that Alfie was giving us good advice.

Scammers! Quoted $266 to repair a "bad igniter". Then bumped it to $2200 upon arrival and didn't…read moreeven have the proper replacement. We called another company who replaced the igniter for $400. Stay away!

If I could give them a 0 I would! We purchased fireplace doors in May of 2025, however we just…read morestarted using our fireplace mid November 2025. On December 6th the the doors would not close so we called East Coast to have have them come out and fix/adjust the doors. I was told that they are new owners and they will not honor any of the previous owners warranties. He then hung up on me! These "new" owners obviously don't care about existing customer service so I highly doubt they'll care about new customers!!

My husband and I are first time home buyers and we had Bernard as our chimney inspector. He was…read moreamazing! He eased our concerns and answered all of our questions. Super knowledgeable and gave us so much info on our chimney + all the parts that we would have never guessed. Not only was he great with our inspection but he's such a great genuine person. Thank you again Bernard!!

We have had Bernard out to clean and inspect our chimney several times over the years. He is…read morehonest, on-time, and very professional! Very trustworthy business.

Had a great experience with MDR Home Improvement. They installed vinyl front step railings for us…read moreand did an awesome job from start to finish. They were incredibly responsive over text, which made scheduling and communication really easy. The team showed up on time, worked efficiently, and completed the installation way faster than I expected. Everything was done cleanly and professionally, and the finished railings look great. The whole process felt smooth and stress-free. Would definitely use them again and highly recommend!

Michael and his team were very easy to work with. Michael was communicative and they finished the…read morework within the time he had given me from the start. Jason & Matt did a great job, I'm really happy with how my place turned out. They were also very polite and respectful. I will be using MDR when I do the 2nd phase of my condo!

fast and efficient, plus friendly service response with questions answered professionallyread more

Very respectful of your property. Meticulous and knowledgeable about chimney repair. Hired them…read moreto repair my chimney flue with Heatshield. The crew were very responsive to questions asked and about the process. Showed photos of the process as they worked. They went above and beyond to provide quality service and workmanship. Highly recommended.

Extremely sweet staff! We had some U-HAUL mishaps and they helped us out so we could save time in…read moremoving! They were extremely kind ! I definitely would use them again if we every had to move items or furniture

I purchased a shed at Garden Oaks. Throughout the selection/ordering process, Melissa was…read moreefficient, prompt and knowledgeable in her product. Dennis delivered and installed the shed impeccably. My property has large oak trees throughout; Dennis and his assistant carefully, and skillfully navigated the shed perfectly in place. Dennis has 40 years experience in this business which explains his calm demeaner with a rather challenging placement. I highly recommend this company when you are purchasing a shed. They deliver what they promise.