I do not usually post a disparaging post about a business. I was in business, and I understand that incidents can sometimes be taken out of context. However, if you are dealing with FOURPRECIOUSPAWS Spay and Neuter Center, be aware that they have a no-refund policy when making appointments. I went online and made an appointment from a WEBSITE that listed a location in KOKOMO, Indiana. Address, phone number, webpage! I went to drop off my cat this morning, IN KOKOMO, after giving them a $30 deposit! I have used them at the KOKOMO address before. When I arrived at the appointed time, the location was boarded up. I called and was told I had to have the patient in Lafayette by 8:00 AM. That was not going to be possible driving the speed limit. I asked for a refund and was informed that their policy did not permit refunds. I could reschedule, and the down payment would be transferred. I explained that I lived in Marion and that Lafayette was not an option, and had I known that, I would have never made the appointment in the first place. When I said that they needed to take care of getting the website for KOKOMO deleted so that other customers were not misled, and that, regardless of policy, since they still show a location on Google, I was owed a refund. She then hung up on me! I don't understand why she would hang up and refuse to try to understand the problem! I am not an unreasonable person, and $30 is not the end of the world, but THEY HAVE A PROBLEM that needs to be dealt with! I not only paid $30 but also drove 30 miles to Kokomo to find out that I had just wasted my time and gas! It is an absolute shame that in this day and age, so many businesses have people who don't or wouldn't listen to people's concerns and try to find a solution! Not only was I misled about the location, but they admit that the problem exists and refuse to take responsibility for it! Below is the Google search that she says doesn't exist! I can only hope that this reaches enough people that it doesn't happen to one of them or you.
PS. Don't give that BS crap that you can't provide a refund when you are obviously in the wrong and have a location issue on the world wide web!
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