The new manager is a kind and empathetic person, but I think sometimes people take advantage of…read morethat. I miss the days when I could go do yoga early in the morning and our terrace was a nice and clean place.

My little family of 3 my husband son and myself lived at almaden plaza for about 2 years and our…read moreexperience was great we loved the manager Joni she was great if we ever needed something fixed she would send the maintence right away and get it tooken care of she is always making sure everything is running smoothly I absolutely loved her and the experience of living there it's so calm and no noise hardly ever at night time I would deff recommend this place if it's your first time ever moving out

Lived here for a few years now. in the beginning it was great but it seems that no one is…read moremaintaining the grounds. The exterior of the building near tenant doors needs cleaning or even a good power wash. Because the grounds are not maintained we experience constant insect issues our unit. Constant bird nests near my door that are barely cleaned up. The bird feces is always left behind. Anyone can access the community so safety is becoming a concern. I never see security patrolling the grounds.

We loved our stay at Portofino. The apartments are beautiful with granite countertops and flooring…read morethat looked like wood in the kitchen plus large closets in each bedroom. Patios look out to beautiful gardens and put you on the same level as the trees. The community was wonderful. I lived in two apartments here and in both cases the neighbors were so nice! Definitely felt like I was living in a community. The manager, Jenn, as well as Sadie, Maria, and Hugo were so nice! They always said hello and helped us through some adventures over the years. Best apartment complex team ever! They truly care about the residents and many live on site. I lived here for about 5 years with several roommates and my boyfriend before we had to move due to work. We miss the wonderful front office staff and the sense of community! A great place to call home.

First of All, I am Blessed that Viva Apartment's has Employed such a Wonderful Apartment Manager…read moresuch as JENNIFER LACAPA! During this time of Government Closures this November '25, there was a Huge Mixup with "HUD" payments because of an internal change of whose to get paid basically and some missing forms. After JENNIFER tried contacting "HUD" numerous times she got a hold of me and informed me of the situation. Of course I immediately contacted "HUD" and asked what was happening, after I contacted them they finally responded ( I guess they reply to tenants more quickly ) about the above situation. Now the reason and the ONLY REASON that I'm writing this Review is because of JENNIFERS LACAPA PROFESSIONALISM AND KINDNESS!!! I mean I was sitting here all weekend thinking that I was going to have to pay Novembers rent on top of my portion. If this was JENNIFERS predecessor she would've charged me a late fee. After all is said and done everything was resolved and In conclusion all I can say and I'll keep on saying it is GOD BLESS VIVA APARTMENT'S for hiring JENNIFER LACAPA as the current Manager. SHE IS A KEEPER!! GOD BLESS YOU JENNIFER and I'll talk to you later...

I was helped with leasing here by apartment manager Miriam, she is so attentive, consistent, and…read morekind! Apartments are also well kept.

I lived here for 2 years in a one bedroom and only moved because there were never any openings for…read morea 2 bedroom and I needed more space. Apartment - The layout of the inside has a very large living room (that I really enjoyed) and a good amount of counter space in the kitchen. The bathroom area also has a large counter for the sink and the bedroom is normal sized. The offset is the toilet and bathtub area is small. The balcony is pretty decent. Normal amount of storage space but no walk in closet. My apartment wasn't recently renovated except for the laminate counter tops so the cabinets and drawers were a bit aged but the fridge, dishwasher, and bathroom were in good condition. Obviously this might differ depending on the apartments. There is a through-the-wall AC/heater unit. Amenities - The laundry room installed new washers and dryers recently so those are great. There is a well maintained pool. The gym is basic: has a treadmill, elliptical, bike machine, and a home gym machine but no free weights, bench press, or squat rack (which are all pretty rare in any apartment gyms for the price). There is gated parking garage with 1 guaranteed reserved spot. If you are concerned about your car, the chance of break-ins are extremely low and your car is unaffected by the weather conditions. There is a guest parking lot in the front that fills up really quickly past 5-6 pm that you can use for any extra cars. My only complaint is the elevator is annoying at times. It works and is safe but sometimes it takes over 10 seconds for it to open even though its already arrived at your floor. Safety - In my opinion, the layout of the complex makes it among the safest from home burglary, car-break ins, and package thefts. I've never had to worry about any crime and there are many families here which is a telling sign. Management - Vita, the onsite manager, is courteous and friendly. She and Mike are always quick to respond to any issues. Location - The complex is a stones throw from downtown Willow Glen, Pruneyard Shopping Center in Campbell, and the 280 Freeway entrances. There are also several gas stations a few blocks away and many decent restaurants for a quick bite on Meridian. The apartment grounds itself is incredibly beautiful and serene. It is embedded right beside the Los Gatos Creek so it is nice to walk around and enjoy the scenery. Noise - I lived right next to a family with child and I never heard a single peep through my wall. I occasionally was able to hear some footsteps from above my apartment but that is the most I've heard. My guess is the walls are very thick here with a lot of insulation. Mind you, I lived in the back apartments so I was never able to hear the cars on the street of Meridian but I'm not sure if you were to live in the front apartments. The quiet hours are from 10pm to 8am so you can't run your dishwasher, do laundry, or use the trash chute during those hours Neighbors - All my neighbors were very nice respectful people, like I said this is a place for families. Overall my experience here was extremely positive and I regret nothing about living here. In my opinion for the price, you won't find a better option in this area.

I made an appointment to view a unit on 760 Northrup street apartment a week a head of time. I…read moreshowed up, and let them know via text, email, and even tried to called their office serveral time that I have arrived. No one replied, or answered. I even confirmed on the text that I would show up, but here I am waiting outside the apartment, and looking at the unit that I want to view, but no one is here to let me in. This is so unprofessional. I wasted time driving over here right aftef work for nothing. These property managers just be collecting checks without doing any work.

I've had a really wonderful and peaceful experience living here for 3 years. The unit I was in was…read morea little older, but the community and neighbors are quiet and respectful. The apartment manager Anabel is extremely kind and helpful.

We stayed here for 9 months, I just vacate the house. There is small stains in carpet for that,…read morethere management they changed whole carpet in the apartment. When we move in, they didn't provide me new carpet, it's a old carpet still they charged me 2835$ + cleaning charged 650$ total they charged me 3485$ . Fine amount.. I have document, which clearly shows it's the old carpet, When we signed lease. I won't recommend, this apartment for any of my friends. These apartments are attached each other, when we moved in, after few days we saw cockroaches in kitchen, they are coming from upper level apartments, we informed to management, they came we showed where exactly coming from, still they didn't treated my house. They have false fire alarms arranged in apartment, it will make noise in mid nights. Don't get trap and be careful before you sign a lease. There is surrounded garden around the apartments big size cockroaches comes from there. If you open any window. Please screenshot which I attached. Note : don't believe 5 star rating in google reviews.

Fellow apartment hunters. I spent four years living at The Elements, from Thanksgiving 2020 until…read morelate 2024, & let me tell you, this isn't your average "pros & cons" review. This is a dive into what living here is really like, beyond the pretty demo units & the initial promises. In 2020, moving from a 30-year-old unit downtown, The Elements felt like a dream. Newer building (built 2009), close to VTA, seemingly great amenities, spacious apartments & a great pandemic rate. I even scored a larger place with a full-size washer/dryer for just $40 more a month. Gabriella, my leasing agent then, was fantastic. Unfortunately, that's where the initial shine started to fade. It became clear that "teamwork" at Greystar properties (who owns The Elements, & many other older, "should-be-affordable" complexes in our area after acquiring Alliance Residential) often means a cliquey, tight-knit group that, seemed more interested in hanging out & partying hard after hours than ensuring consistent, honest resident service. Every agent after Gabriella seemed to do nothing but badmouth her. My first year was a lot I was promised hardwood floors in my unit & ended up having to fight my way up the management ladder just to get anyone to listen. Fast forward to 2021, & there was a management overhaul. While the first manager wasn't great (just check other reviews!), the new staff seemed okay. Then Joseph O. arrived as Assistant Manager (which ironically has a review for the Elements & response from manager), eventually moving into the complex himself. Around this time, staff seemed to constantly shuffle new management, new maintenance, even a resident temporarily. During this period, The Elements seemed to unravel. The constant, negative reviews you see about crime, security issues, & non-working cameras? Believe them. They are 90% spot-on. There was tons of vandalism, especially in 2023 with a series of break-ins. It was only after these incidents that they decided to install cameras, which, ironically, always felt like they were more likely to be used against residents than to protect them. Don't fall for the glossy positive reviews or the beautifully staged demo unit overlooking the pool (with those sneaky painted accent walls!). If you're thinking of renting here, demand to see your exact unit. Seriously. Your experience will vary wildly depending on where you're located in the building. If you dare to paint your walls (even if they approve it), get that approval in writing, because you'll have to pay to return them to their original color regardless. My hardest personal battle here? Navigating life as a single mom, enduring constant noise from neighbors (even being criticized for trapping & neutering 12 feral cats to control the colony, something I did before moving out last November!). But nothing compares to the unimaginable grief of losing my 3.5-month-old child while living here. Dealing with that while trying to maintain my tenancy. Despite my unimaginable circumstances, their "sympathy" seemed to evaporate quickly when it came to rent. I fell behind, & I simply didn't have the mental capacity to take on a massive conglomerate like Greystar. They showed little care for my situation & still slapped me with late fees. It always felt like a constant uphill battle to get any fair treatment. Then, move-out. Get ready to be nickel-&-dimed. You'll be hit with charges for painting, cleaning, & more. My advice? Don't bother cleaning I paid a cleaning lady, & still charged. Even worse, I'm now battling a collection notice, I paid for damage my guest supposedly caused to a door that was never actually replaced in the unit (it remained damaged for over a year, even after the subsequent tenant left!). When I asked for proof of the repair & final costs, they went ghost on me. Now, they're trying to stick me with the bill. It feels like they stole my money, trying to strong-arm me into paying for something that was never fixed or applied to my account. Luckily, I'm confident I'll win with collections, as most places can't provide proper initial contracts or proof. In closing, transparency is a word often thrown around, but it's rarely what you get. There's so much hidden "crap" between you & the real story here. People will be people, but management's responsibility is to provide a safe, respectful, & functional environment. This place never truly grew into what it was meant to be. I desperately hope some of the genuinely good employees working for Greystar find better opportunities, and that this community eventually improves. Living elsewhere, it's a huge relief to not be micromanaged by a leasing office with their own agendas, to breathe without constant judgment, and to not have to avoid people or cameras. Do your research. Arm yourself with knowledge. Weigh those pros and cons carefully. If I could give zero stars, I would. Management, please do not contact me or message back a waste of time.

This place isn't completely perfect but the rating of this establishment is far undervalued. Let me…read moreexplain. The neighborhood is safe. I've never seen a car break in here. (Circa 2025) You get a free parking spot, can't take that for granted these days. There is automated package storage system, and there's no deadline. I wanted to rip my hairs out over my last apartment that was charging me money for if I took more then 2 days to get a package (cough luxer). There's basically always staff in the leasing office and they pick up calls. There is SO MUCH guest parking it's ridiculous. Apartment is right next to the highway. Very easy access to local supermarkets, and dry cleaners (shout out Rex cleaners) and Indian food. There is round the clock security, both inside and outside the garage, doing regular patrols. Pretty big apartment layouts, the space feels really generous. Really really quiet. It's mostly families that live here so it's super quiet, and if you get an inward facing apartment you'll never hear the train or sirens or anything like that. Maintenance is pretty prompt and I learned after moving apartments that being able to call maintenance for shower clog is not something you should take for granted and it's free here! The very best part if you have an EV, first of all literally no one else that lives here uses the chargers for some reason and it's insanely cheap for residents, $0.18/kwh. Cons: right next to the most annoying train tracks in the world. VTA comes by like every 10 minutes honestly so leave 5 minutes early. But it's a small train so it doesn't delay too long. The hallways don't scream luxury since they're outdoor connectors so there's always random leaves around. All the amenities are concentrated in building 1 so if you live in 2 or 3 it's a short walk to get your packages or go to the gym. If you order amazon in the morning like 7-11am there's a good chance they can't get into the building and won't deliver your packages, the doors are only unlocked during business hours. The apartment appliances are not outdated but they're not modern either. The water is hard so your dishes will have many spots unless you orient them the right way. The Ethernet in my room was broken and the apartment and ATT never figured out who was responsible for fixing it. There's pretty slow data, at least for me on T Mobile. They still use old fashion keys so there's no app to let your friends into your apartment or anything. But they do have a buzz system that calls your phone that you can unlock exterior doors with. TLDR, don't believe everything you read on the internet. I very much enjoyed my time here and it's reasonably affordable as well.

As first-time residents, we wanted to share our experience after living here since January. Shortly…read moreafter moving in, our apartment was affected by flooding due to a broken pipe. During that stressful time, Janis in management was incredibly attentive, responsive, and helpful. Since we had recently relocated from Bakersfield, she kindly allowed us to use the community room to store our belongings while contractors replaced our flooring and completed the repairs. We are also very grateful to the contractors who helped us throughout the process. They went above and beyond by assisting with moving our belongings, which made a difficult situation much easier to manage. We would also like to recognize the maintenance team for their hard work. Whenever we have needed assistance, they have responded quickly and have always been courteous and professional. One area we believe could be improved is security and parking. The entrance gates are often left open, despite residents being provided with gate key fobs. Keeping the gates closed would help reduce illegal dumping, unauthorized use of community trash bins, and access by non-residents. Parking can also be challenging, and we have noticed vehicles that do not appear to belong to residents using spaces within the complex. A permit enforcement system with more consistent monitoring could help ensure residents have access to the parking that is available. Overall, our experience has been positive, and we appreciate the support we have received from management, maintenance, and the contractors who helped us during an unexpected situation. In our experience, Janis has always been willing to listen and assist when concerns are communicated respectfully. Thank you to the entire team for making us feel welcomed and supported in our new community.

I made a touring appointment for today at 10AM. When I first…read moreentered to the area of creekside I did liked it. However as soon as I arrived I saw the sign that says leasing office with an arrow pointing. I thought okay cool I'll follow the arrow, as I entered I noticed the parking lot was incredibly tight and tiny! As I'm driving in the arrows kept pointing for leasing office. As I'm following the arrows it kept leading me to the back of the apartments. I drove behind the apartments and could not find any parking that says for future residents or visitor parking. So I had to find parking outside which was a bit of a walk. My first impression was already more annoyance than anything else. As I'm entering inside the property. I do not see any signs that points leasing office. I passed by the big signage that says now leasing. I kept walking straight and noticed a playground and a pool. I was still confused to where the leasing office was until I noticed a smaller signage that says self tour here. So I approached to the door and noticed a small sign saying will be back at 10:20. I arrived there by 10:06 due to misleading signage and not being able to find parking at all. I left frustrated. I did liked the price of the apartments a lot but I'll just go elsewhere. Where I won't be wasting my time and be able to locate the leasing office better.

The apartment's new owners immediately jacked up monthly rents by @ $100.00. I fear they are trying…read moreto drive away longtime residents and seniors so they can fill the units with Silicon Valley tech yuppies. Too bad, Plum Orchard used to be consistently tenant friendly.

I have lived here 14+ yrs and I don't plan on leaving anytime soon. Over the years, it has become…read moremore and more secure. My apt is one of the older ones and if anything breaks down or is EOL, they will promptly replace it. I almost feel like I live in one of the upgraded apts because I have had my fridge, stove/oven, stove hood, disposable, kitchen faucet, leaking pipes, ceiling fan, toilet fittings, patio screen door, bedroom screen, new furnace and thermostat and popcorn ceiling removed. Jose is the nicest and knowledgeable maintenance person I have ever known. Management is awesome. The complex is well maintained, quiet and is gorgeous with tons of lush greenery and a pool. I stumbled upon this place when I was in dire need of finding a new place. Susan Thomas, Malgorzata Wright and Jose are tops! Laura H