We have been using Carlos at Comfort Heating & Air since 2011 always with outstanding and reliable…read moreresults. From complete a/c unit replacement to simple service calls. One call and we stress no more.

Air conditioner died. The big company that I use to check the unit yearly wanted $200 to look at…read moreit. Your man Carlos came out and fixed it for less than they wanted to look at it. You guys rock.

Called them, told them about my leaking pipes, they were out here in less than an hour. Worked fast…read morein this awful heat, very friendly, and 3 hours later, everything was working again and it didn't cost me an arm and a leg. I am very pleased with this company, would recommend!!!

These guys are top notch! I kinda of don't want to leave a review because I don't want everyone…read moreelse useing them. I am so glad I used them . Honest, Professional, knowledge, every box checked. I bought a house a year ago with a choppped a/c. They installed a new system fast at a reasonable price and great work. I don't refer or recommend anyone, but Jordan and his crew are exceptional. So much better than corporate companies and it shows! Thank you Jordan and your crew. 100 out of 10. If you need heating and air work these are the guys to call!

Really liked this business. Kind and punctual. The repair guy did a very quick job. Find them to be…read morevery honest . They did a great job.

Used Tristan at 3RM several times with mixed results. I hired him after we moved into our new home…read moreand the heater stopped working. I initially called the home warranty who sent a tech out of Eufala. That tech pronounced our heater dead saying it couldn't be fixed and we would have to spend $18k on a new system. We were panicked but decided to call Tristan. Tristan came out on a Friday and determined the gas valve was bad and it was a simple fix and the home warranty tech was trying to rip us off. We were very grateful. We were going in to a holiday weekend so he wasn't sure the parts supply place would be open but we'd talk the next day. Next day came and I hadn't heard anything from Tristan by 10am so I called to see if he was able to get the part. He answered the phone and just says "ARE YOU KIDDING ME?" and hangs up on me. I'm now like WTH. After a few minutes he texts and says he told me he'd be at my place at 10...he never told me anything of the sort. So he arrived with the part and I'm not really happy how I was talked to but I let it go. He replaced the part and I again pay him more than he asked. A few weeks later the heater goes out again. Tristan comes out on Monday and determined the gas valve he had just replaced was bad and needed to be replaced again. He went to parts place and calls me and says they don't have the part and it will be Thursday before they do. Not ideal as outside temperature is like 5°f this week. I texted him asking if it would help if we went to Tulsa to get the part. Takes him forever to respond and when dose he sends me a snarky message that if the part was avaliable in Tulsa he would already gone to get it. Like I was supposed to know that. So Thursday comes and I hear nothing all morning. I don't call as this seems to annoy him in the past. Lunch comes and I texted " do you have any idea when Locke will have our part? " again slow to respond, when I do get a response it's simply "No". Not I will check with them, not I understand your anxious after four days of no central heat and you really need this fixed...nothing. Just "no". So I'm scared to even call Tristan with his attitude in previous calls so I do nothing. My wife on the other hand decides to just call the supply place and see for herself if the part came in. Turns out it had and they had notified Tristan 30 minutes earlier. I guess it would have killed him to call or send a text that just says "it's here". All we wanted was some communication on the status of our repair. That's it! So about 30 minutes later Tristan arrives at our house. I just kept working because I'm convinced by this time the guy can't stand me. He walks up to my wife, puts the part in her hands, and tells her to find someone else to perform our repair. Then he proceeds to chew her out for calling the parts place. Says "I'm a heating and air conditioning professional. " Professional...I would say anything but professional at this point. He leaves and we both plead with him not to do this but his anger and pride are now in the driver's seat. He's gone. The funny part is if he communicated with customers better she never would have needed to call. And look. I get it. To someone like Tristan these repairs are all very routine. But to the customer that hasn't had heat in their whole house in 4 days...it's a big deal. I think Tristan has lost the ability to see things through the eyes of his customer and I doubt that is going to serve him well. He hurt my wife, she's a combat veteran with ptsd and he single handedly put her into a panic attack. All because his ego was crushed due to her little phone call to check on a part when he wouldn't. And me? Well I have my own struggles with anxiety, something Tristan knows me well enough to know but none of that matters in his dealing with my wife and I. Total lack of empathy and it's sad. Can't in good conscience recommend 3rm now. There are plenty of other techs out there that value their customers. I suggest using one of them.

Called late on a night when NO ONE Else ( called 5 other local numbers ) would even answer - much…read moreless jump in their truck and get to my elderly parents home to replace the capacitor in no time flat . I cannot say enough about this emerging local businessman. If you need service - if you need new system - if you just want to marvel at good efficient honest work--- look no further. Call Tristan NOW and forever. thanks Tristan.

Asked for an estimate for a new air conditioning unit. Requested estimates from two other…read morebusinesses. The estimate from Hix was $1,500 more than their highest cost range.

Service man refused to finish job via the office who did NOT bother to contact me regarding not…read morefinishing job due to "House being full of dog droppings". Note Service man NEVER mentioned an issue when descussing the required parts to finish the work NOR did he EVER entered the actual home... The outdoors portion of the unit is located INSIDE THE MAIN DOG RUN that has more over grown weeds and fallen branches still awaiting the weather to allow the yard/run to dry out enough for getting the mowers/carts inside for "spring cleaning" and additionally the unit is on a slab surrounded by over grown weeds and thus not used/accessed by the dogs as a toilet area. The open portion of the yard/run is. Maddeningly I h told the serviceman that the dogs would be left in a different run/yard that has considerably less shelter for HOURS awaiting a phone call that never did come... AGAIN, even though I had made it clear I was waiting on the call before moving dogs back into their "normal run" from the much more exposed front area. Obviously the not doing work on any of my properties (3 housing units in Muskogee) in the future is very mutual.

this company portrays itself as having emergency service. If we got an answer, we got no call back…read moreand no, I would not call again not when I found a company who would do better

Quick response and excellent communication. Very thorough and professional. Great…read moreService......thanks for taking care of my mother!

They care about their customers. Their servicemen are…read moreexcellent and caring and they have the best installation crew in town.! Highly recommended.

this company at least answered the call, but we're not able to give Service that evening. However,…read morecalled the next morning to make sure we were taken care of so maybe I would call them again. I'm not sure.

The technician came out and diagnosed my refrigerator, and determined it didn't need any repairs,…read morejust defrosted. He wasn't going to charge me anything, but I volunteered some money for his trouble. Highly recommended.

On time next day service. Fix the issue fairly quickly and was super nice and felt like he gave me…read morea decent price.