Be very weary of this company. Just looked at a friends ceiling. They have leaks and mold after two years and company will not return several phone calls and emails. Horrible. read more

TL;DR: finished product, excellent; experience, deplorable. I've been waiting awhile to write this review - our contract was signed at the end of May 2021. I've put a huge effort into accurately representing my experience with the following details and making sure I'm being fair so I hope that whoever reads this review can get a good picture. We asked 4K for an estimate because we had seen their signs in yards in the neighborhood and the work they did looked great. We had I 5 different companies bid for us, and selected 4K because of their work we saw, and because we were so impressed by our initial meeting with Nick - so impressed, in fact, that we recommended them to my parents, who also hired them. Nick explained absolutely everything, down to how the siding would be installed and we felt very comfortable. We also liked that they are a local, family-owned company. We paid half up front (materials) and then agreed to pay the balance (labor) over the next 8 months. The roof was completed first (in June 2021) and was a complete tear-off. The crew was done quickly and despite leaving nails all over my yard, they were fine. The siding and gutters are a different story. Due to other customers in the queue, they couldn't start right away. Totally understandable. I work in international logistics so I am well aware of supply chain issues with material shortages, transit times, etc., and am not unsympathetic, but we were told that all of our materials were made in the US, so I cannot explain the constant delays with our siding. We were contacted in early September and told that everything came in. The crew (different than roofers) came to start taking off our old siding and put up foam board. They only worked a few hour hours at a time and then left for the day. I am guessing that they were double scheduled and then had to go to another job. One day, a huge storm was rolling, and they were rushing around picking up their tools and loading their truck rather than addressing the exposed wood walls of my house, which hadn't yet been outfitted with new foamboard, and would have been soaked from the impending rain, and could also invite water penetrating, mold, etc. Luckily we were home and could tell them what needed to be done. Everything was finally delivered October 4th and the crew was due to start that Wednesday, weather dependent. I booked my dog to go to doggie day care that day so he wouldn't be in the way and/ or traumatized by all the noise and new people around. The crew didn't show. So I was out money for daycare. This happened a few days. After a very angry call to Nick, the crew arrived on October 7th at 2PM. Nothing got done that day. The first piece of siding went up on October 8th. Since this happened during COVID when everyone was at home, we were present to oversee everything happening (or not happening). My husband would frequently speak with the crew to get clarification or to make sure they were aware of something that had been done incompletely or incorrectly. Apparently this caused quite an issue, because then Nick contacted us and told us that we were not to communicate with them any further. This was a huge problem for us. First of all, this is the single most expensive investment that I'm making in my home and I'm paying you to do it correctly. It had better be correct. Second, why in the world would you take the time to explain to us why and how everything was to be done, only for us to observe it not being done that way? This was incredibly frustrating because the next time we did have an issue we had to contact Nick, who was often an hour + away and he had to come over to address it. This caused a ton of delays. Now to follow up on referring 4K to my family. As were so impressed with Nick's presentation over the other companies we had quote, we referred them to my dad, who also hired them to do his house. His start date kept getting pushed further and further back and there was always some sort of excuse - the wrong color came in, they had to wait to "bundle" their order with someone else's, etc. We found our very late into our installation (months later) from my dad that Nick had left the company, which explains why our calls had stopped getting returned. Our new contact was Anthony, and he cut us a check to pay for some of the money we lost on sending the dog to day care unnecessarily. My dad also told us THE ORDER FOR HIS SIDING WAS NEVER PLACED. Dad fired them and Anthony did give him his money back after several phone calls, but ultimately Dad passed away before he could see his house siding done (obviously by another company (it looks great)). At the end of the day, am I happy with how my house looks? Yes. It's gorgeous, and we've gotten many compliments from neighbors and friends. If that's the only factor that went into my review, then it would be 5 stars. Taking everything into account, our overall experience with 4K was pretty terrible. read more

4k Roofing & Restoration - Before (top) and after (below) of the roof, siding, gutters, and downspouts. - Roofing Near Me - Medina, Ohio

This should be zero stars. Non-English speaking crew so communication was impossible. Left dozens of large nails attached to red and green plastic circles in the driveway and yard. They never answer the phone which is a cell phone. If you leave a message they do not return your call. Worst of all their work is shoddy. After a few short months the roof is leaking. Who wants this? Our old roof of 20 years did not do this. Not even 6 months and water is ruining the ceiling and probably causing mold damage. They do not answer our calls. We will have to pay someone else to repair the roof and then take these **** to court to get our money back. Did I mention it appears they moved out of the Ridge Rd office? read more

Love the job 4K Roofing & Restoration LLC did on my home. Mike Kvak was so helpful throughout the process. The work was done efficiently and looks beautiful! I would highly recommend them to anyone needing roof repair or replacement. read more

Gutters leaked after they installed new roof. Said they would handle the problem, but never did. John did not respond to my text or calls. Tried reaching out to him about this same issue beginning in March 2022 until I just recently gave up in January 2023. They will put your roof on, but don't expect any help or resolution of any issues once they get the check from your insurance company. The will just ignore you. read more

Tom Toyama of 4K Roofing and Restoration worked with me start to finish on repairing significant wind damage to our residential home in the Cleveland suburbs. I cannot recommend Tom highly enough. Here's why: 1. Effective and Comprehensive Approach. Tom communicates promptly and clearly, setting expectations for the scope of work to be performed. He provided me accurate, realistic expectations on the timing for the entire process of replacing our roof, which he completed as promised, on budget, and without delay. 2. Professional Commitment; Competitive Pricing. Tom's commitment to delivering exceptional customer service was demonstrated from the very outset when he volunteered to interrupt his Labor Day holiday weekend to accommodate the schedule of our insurance adjuster. Confirming approval of the estimates for repairing a loss/damage is a critical component in establishing the basis for asserting an approved claim with your homeowner's insurance provider, and Tom knows that. This extra step by Tom ensured that our claim would be expediently processed and that his estimates for the work would be fully understood by our insurance provider. Had Tom been unavailable for the site visit, our project could have been delayed. Our insurance adjuster commented on how fair and accurate Tom's estimates were for the scope of repairs. Said he loved working with 4K Roofing and Tom. 3. Prompt; Polite; Prepared. A couple weeks later, Tom's team was early to the job (ready to roll at sunrise), and had some fun playing with my infant daughter while preparing for the work ahead. In just one day of labor with a competent team of 8 guys, Tom replaced the roof on our 2-story home and hauled off all the debris and waste from the job. I happened to be out of town during the construction, and Tom sent me a dozen or so photographs of the progress, and fully explained all of the minor adjustments that were needed to the job. Tom was texting me with updates because he knew I was stuck on a plane, and checked in with me and my wife for a call later in the afternoon when the work was completed. Nothing in our yard was damaged, none of our Halloween decorations or pumpkins were ruined, and, Tom even put my garbage cans away. Tom is a total pro, committed to his craft, and works with an exceptional crew. I was completely surprised by how quickly and efficiently they worked. I can't say enough good things about tom Toyama and 4K Roofing & Restoration. read more

4K was amazing! From start to finish the process was quick & super easy as a customer. Michael came out for an inspection, found the wind damage and was able to get the process started immediately with our insurance. He answered all our questions and was professional throughout. Just weeks later we sit with a new beautiful roof! The crew was on time, polite and very efficient. They worked so diligently and were done before we knew it. Thank you 4K for being such a great local company we could count on! read more