Service at Academy Sports + Outdoors is consistently poor. Most of the time, only two lanes are…read moreopen, with little to no customer service presence on the floor. Each lane typically has 10-15 customers waiting, sometimes more, which leads to long delays. When another register finally opens, instead of helping the customers who have been waiting the longest, staff often call over people from the back of the line who just arrived. This is extremely frustrating and unfair to those who have already waited. Additionally, the store rarely answers the phone, making it difficult to get any assistance without going in person. Overall, the experience is disappointingi wouldn't even rate it half a star. In contrast, the Academy Sports + Outdoors location provides outstanding service and operates much more efficiently.

Went to exchange a pair of shoes I had purchased 12 days earlier and wore about 4 times. Sergio…read moresaid they could not be returned and spoke to his mgr Phillip. They said they were unsellable and could not be returned. Sergio was snarky and kept telling me, "you should've..." done this, that, to everything I was saying. Was no help and I wasted $75. Why would I shop there again?

The tall, young man who seems to be in charge is pompous and rude. He will overcharge for paintball…read moregun purchases and offer lowball offers if you want to sell your stuff. Their quality of items is low, and they don't keep popular items well stocked. Go elsewhere or order online instead.

Super friendly service, military and first responder discounts. The owners are amazing…read more They carry a large variety of uniform needs, and can even special order. Prices are very reasonable. Its my go-to place for uniform stuff.

Ever time I came into this location....Not a single employee greeted us as we walk in or past…read moreanyone.... I had to use the ladies facilities and I literally was disgusted by the SMELL. I was appalled by the smell that I walked out without completing my planned purchase .

I was in need of picking a shaft for my new club and IVAN was the man. He has incredible customer…read moreservice, he needs a promotion asap! He make sure all of my needs were met and reassured me with all the questions I had. If anyone needs help with your golf clubs, Ivan is the expert and make sure you are taken care of. I hope your manager sees this Ivan because you truly are the description of what customer service is like.

Super helpful staff. I can't remember the gentleman's name, but he looked like the manager to me…read more He really went above and beyond to help me out with what I was looking for and assured me if I didn't like it, I could always bring it back. Definitely will be back again for the customer service alone.

People inside were very helpful. Went in looking for boots and walked out the the perfect pair…read more Super comfortable. They are kind of limited in store but their online inventory is pretty good

My experience at Bass Pro Shops was a solid 10/10. We decided to come here after receiving terrible…read moreservice at another store, and I'm so glad we did. We initially waited in line to get more information about a firearm and ammo. While browsing, Xavier came over to assist us. He was great. He took his time, was very patient, and clearly knew what he was talking about. He answered all of our questions thoroughly and made the entire process easy to understand. We walked away as happy customers. I even told him he provided some of the best customer service I've experienced and that I would recommend him to anyone in the area. Since I don't know any people here, consider this my recommendation... GO SEE XAVIER. He's patient, kind, knowledgeable, and makes you feel like you're the only customer in front of him, even when others are waiting. That kind of service really stands out.

Alex and Alejandro assisted me the morning after purchasing a scope and rifle the previous evening…read more While in a crunch the shooting sports department stepped up and got my scope, mounted and leveled in my rifle bore sited before my Hunt that following evening! Communication was consistent and smooth throughout the entire transaction A+++ This is the level of customer service that makes good teams great!

Enjoyed my relaxing at Jim's Pier while Lutz was in the bay kayaking this beautiful Sunday morning…read more While Lutz kayaked, I viewed their store and then went next door to have a beer and some fried avocado. A variety of items offered to fishermen and fisher women. Why is it that fishermen is an accepted homonym and fisherwomen is auto corrected? Anyway, the store is similar to a general store as offers up sodas, chips, and other snacks as well as toys and clothing and more items for anyone who fishes. Taking a look around, I didn't see anything that I was needing or wanting at the moment, but it was nice to greeted as we walked in the place. Friendly service.

Our family's been coming to & fishing out of Jim's Pier for decades! We have years of photos with…read moreour catches at Jim's Pier. Great shop & staff is eager, friendly & helpful.

Simple place to go in and shoot for a good price if your military. I have been here consistently…read moreand there is definitely a prejudice there from the two older gents. So only your money matters if you're a brother. I'm always polite and very respectful to anyone especially my elders. I've never gotten a good morning, welcome in, and Never gotten a "you are welcome". They literally just stare at me. The three stars are specifically for the range and price. Outside of that, the older gentlemen do not necessarily care to share their space with a brother. I've been around a long time to know where my kind isn't welcome. or maybe it's just me Not being welcome. Either way. I'm sorry they each feel the need to be that way. I've definitely bragged about this range for the longest. I've been here for years. Either way my time here in the valley is coming to an end. If you're a brother, form your own opinion. And be mindful of your surroundings.

Today, December 29, 2021, was my third visit to the Point Blank Archery and the visit where I was…read moregoing to purchase a bow. On my first visit the customer service was excellent and energetic, they answered my questions and I had picked out a bow that I was very interested in. We discussed the price and the fact that it was discounted because it was a couple of years old, old inventory essentially. My second visit I was intending on shooting the bow and purchasing it, if after shooting it, it felt comfortable. The staff this visit were not as helpful and the store was a little busier. Excited about the bow I waited for 30 minutes, I told this was the wait time. It became abundantly clear to me after waiting though, I was going to be waiting much longer. I spoke with the gentleman about the wait and he convinced me to come back in the morning so I did. I arrived at point blank about 10 am with a friend who was interested in a back up bow as well. I shot my bow and with the help of the bow technician, I was shooting it comfortably. My friend proceeded to shoot a bow as well and was legitimately interested as the same discount should have been applied to the bow he was eyeballing. We gathered our bows and made it to the register where the prices we were met with were higher than expected. Even the clerk apologized and said the can't honor the quoted prices but acknowledged they were instructed to sell them at said prices. Needless to say I feel like the staff pulled the old bait and switch on us. We did not buy the bows and will look elsewhere for a good deal.

Great service the gentlemen at the counter was helpful, and knew exactly what I wanted.read more

From the owner: We are a unique gun shop that proudly embodies the value of honor, integrity, and service. As a…read moreVeteran-owned and family-operated small business, we bring a level of dedication and expertise that's second to none. We're not just local; we're your neighbors, and we believe in supporting our community. What sets us apart is our commitment to providing a personalized experience, sharing our vast knowledge of firearms, and fostering a sense of trust and camaraderie,

We recently purchased a Spaulding in ground basketball hoop. The installation we great, concrete &…read moreleveling. Then noticed an issue trying to join the 3 columns togther. Unable to seperate, contacted Academy store # 130 on Trentron rd Edinburg. Spoke with Jenny mgr Explained the problem, was able to pick up replacement parts needed to continue the install process. Meet PollyAnna at Customer Service, she greeted me & was aware of issue and assisted us. Very friendly, professional staff along with Sergio locating and pulling the correct parts. My family appreciates the Academy Staff, & will continue shopping at this Academy Store #130 Sincerely Christopher Copp

I bought a $400.00 pool yesterday. It was an open box and used pool. Some worker delivered to my…read moretruck. I went inside the store and told the cashier the box was open and the pool was used (it was another brand brown pool) so they exchanged It. The second pool was ripped (I noticed until we open the box at the house) and I went to the store to return it and they told me no returns/exchange. WORST EXPERIENCE EVER. THEY NEVER MENTION THIS POLICY ABOUT POOLS. Now I have to see if BESTWAY can send me a replacement. We cant even use the pool. This sucks!!! WORST CUSTOMER SUPPORT! They should put a sign or mention the no returns/exchange "policy" before buying it. DONT BUY HERE! THIS STORE SUCKS! Go walmart instead.