Ben is fantastic!! No pressure... knows his vehicles…read more I purchased a 2019 jeep Cherokee. It needed a few things when I test drove it... when I mentioned it to him he took care of everything immediately then called me back .. I drove it again and loved it!!! Great buy... very happy customer Ross

Spoke with Ben about what I was looking for and received a text about 1 week later showing me a…read morepicture of exactly what I was looking for in a vehicle. This is the second vehicle we have purchased from him. Ben is professional, personable and he's a no pressure kind of man. If you're looking to buy a vehicle, he's the man to go to!

Wow! What a fantastic garage and team of mechanics! Let's start with the garage. It is immaculate…read more It's surprising it's a garage . The floor is completely clean and all of the tools are organized. Next, the people are so nice here and I really am impressed with the integrity of the mechanics. I can first attest to the fact that the workmanship is excellent and also the price is very fair. Mechanics and auto shops have a bad reputation as being people that you can't trust but that is totally the opposite here. I trust this shop and I trust what they tell me . And I believe that they will always give me a fair price. ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

I haven't been going here for very long but in the short amount of time i have been here every…read moreinteraction has been my best interaction. Hank and Joe are the best, i really have never considered having a 'mechanic' to trust and go to but literally would never bother going to anyone else again. I wouldn't trust my mother in lieu of these guys. Prices are reasonable, work is professional and really good, they really know their shit and they figure out ways to get you the best and most out of your car no matter what. I couldn't recommend them enough, I trust them more than i do most of my own family. Before coming to them i had never considered sending Christmas cards or tipping the place that worked on my cars but would definitely consider for these two. Literally worth the drive from anywhere. Great guys can't recommend enough .

Update - January 2026: I am forced to update my original positive review. While the sales…read moreexperience itself was commendable, the post-sale documentation process has been completely nightmare. I purchased my new Volvo S60 on December 6, 2025, as of January 19, 2026, I have not received my registration and license plates that were to be handled by the dealership as part of their documentation services. I am now making payments on a new vehicle that I cannot legally drive. I have called, emailed, and texted multiple people at the dealership numerous times and have received no resolution, clear timeline, or meaningful follow-up. At this point, the lack of communication and ownership has completely overshadowed what was initially a good buying experience. While Dan Carlen and Ben Carter were professionals to work with during the purchase itself, the breakdown in post-sale process and the Lovering Auto Groups accountability is disappointing and beyond acceptable. Pleasant sales interactions mean very little when basic, legally required paperwork is not delivered and customers are left without answers. If this matter is not resolved immediately, my next step will be to escalate the issue through the BBB.

We purchased a 2017 V60 from Concord Volvo, and they even kindly offered to pick my girlfriend up…read moreto bring her to the dealership to finalize the transaction. The problems ensued when nobody contacted her about the pickup time and they showed up nearly three hours late, after telling us they'd be there around 9 am. After child care arrangements were made and a half day of work was missed, the car was purchased, with a cashier's check, no financing necessary. Upon our mechanic inspecting the vehicle, it was clear that it had been in an accident due to the right fender being painted and replaced, as well as the hood being repainted. Also, both sway bar links were deemed unable to pass inspection, the brake rotors were rusty and noisy, and the right front door was coding and not working properly. Now all of this is fixable, however, when we spoke to the salesman he went out of his way to avoid responsibility, did nothing to attempt to remedy the situation other than saying they'd take the car back and refund us. Did they offer to work with us on another car? No. The salesman even went so far as to complain about being a 74 year old man who was "low on the totem pole" and referred me to the sales manager. The sales manager Jon(sp?) refused to initially acknowledge that our mechanics' concerns were valid, and when I pointed out that the salesman had boasted that the car had been serviced by Volvo for the last few years, he didn't want to acknowledge that the accident should have been reported to us. He also refused to have anything fixed, saying his service department passed the vehicle for NH inspection. Ironically, he then stated that due to the issues we brought up through our mechanic, he would probably be wholesaling the vehicle. An incredibly confusing scenario: refusing to fix or agree with another mechanic, but trusting him enough to wholesale the vehicle upon return? We then contacted Carrie, who also did not offer to help and simply responded "yeah" several times when hearing our concerns. Obviously this car wasn't a priority to them, or our purchase wasn't. I'm not sure which, but it was every single stereotype about a used car-buying experience wrapped up into a few lousy days. Long story semi-short, Lovering never offered to help us find another vehicle, not once. We cut a 22k check and for them, simply giving us our money back and saying "oh well" after a 5 hour round trip was their definition of customer service. Extraordinarily disappointing, considering their reputation. Perhaps we're the exception, but I know I'll never purchase a vehicle from them nor recommend anyone else do so. Avoid Lovering, find another dealership that works to find solutions, not throw their hands up in defeat.

Caused $6700 interior damage to my vehicle. Lied to my insurance company. And didn't even…read moreclean/shampoo the carpets i got cahrged $300 for. Terrible experience. Most unprofessional company Ive ever dealt with.

Sorry, gotta add another didn't clean the windows or windsheild or tailgate window…read more So very sad

Ron answered the call late one afternoon and I coasted in to his shop to get my brakes fixed on my…read moretruck. Ron was really personable, competent and honest. He and Mike worked very quickly as a well oiled team to fix my brakes and I have complete confidence in them. Would return anytime to fix anything with them

This is the best small family owned dealership I've had the pleasure to do business with.The…read moreservice center down back is run my there son who is very very knowable . They are good people who tell it like it is. The prices of their vehicules are very fair as is the repair shop. If you want excellent service that's the place to go.

For this being a newer dealership, these guys really have a great system. We worked with Matt and…read morethe owner Derek! They were seriously the best salesmen out there. They made us aware of any problems AND fixed them with no cost to us. Trading our current truck was so easy. There's so many dealerships in the chichester area that will lie to you until they get the sale... THIS PLACE IS NOT ONE OF THEM! Definitely will purchase future vehicles with them. Thanks guys!

Fantastic affordable service with an honest mechanic! I couldn't recommend anyone in the area more…read more Very happy with the service.

Mark and his crew do great work. Honest and don't try to find other things wrong to jack up the…read morebill.

I have taken my car in to this garage a few times. each time there has been no issues. Very…read morecaring and pleasant owner. The work performed was very good and very reasonably priced. I would not hesitate to recommend this shop for any of your automotive repair or maintenance needs.