I recently purchased a vehicle from them.very easy and fair to work with…read more Peter was great very honest. Not to many places like this left. Highly recommend

A lot of very reasonably priced vehicles the salesman Peter was very pleasant to work with and very…read moreresponsive when we called after the shop was closed he came back and took the time to help us with several test drives before we found what we were looking for we bought a Lincoln MKZ that was in pristine condition so far, we are enjoying the new car. Peter also walked us through the details of the car. It came completely loaded and the interior was absolutely immaculate.

Blind Spot indicator not working. Cost to do a software check $193.45. Replace sensor handwritten…read morequote $1125.85! Unbelievable rip off! Learn from our mistake. Don't use this dealership!!!!!!!!!!!!!!!!!!!!!!

Had an issue in service redeeming the amount on the 20% off coupon for brake rotors and pads. Left…read morenot receiving the correct discount. The bill invited comment to the owners, I sent my details to both owners and got no word back. Obviously, they could not care any less about the issue but I will never go back to Concord Nissan. There are plenty of good service people nearby but since I bought both our cars there I was thinking we would do our service there. Not any more.

My dad needed a new car as his 2013 Buick didn't have the safety features that newer cars do (blind…read morespot monitor, front/rear cross traffic, etc). After talking with him over the last few weeks about the deal I got on my used EV6 here in NY, he decided to look at EVs himself. He's 300 miles away, so we were doing all this remotely. He ended up at Hyundai (Ioniq 5) and Toyota (bZ), but the folks at Capital City Subaru ended up giving him the most competitive deal of all of them on a 2026 Solterra, and it wasn't even close. In fact, the deal was as good as the very best lease deals I've seen on the forum sites where people brag about the out-the-door prices they're paying on vehicles. He texted me the contract, and there were no "gotchas," the fees were reasonable, and he told me the salesman he was dealing with, Josh, wasn't pushing him into anything. I spoke briefly with Josh, and he assured me they'd take care of my dad. I was a little apprehensive, as that's what we're always told, right? Well, it's been a couple of weeks. My dad loves his EV (this is the big thing), was super happy with the buying and delivery experience at Capital City, and today he received a check in the mail from them with the note, "we discovered you overpaid by $300." Honestly, I don't have enough good things to say about the people at Capital City. They honored the OTD price they quoted, didn't pressure him into any extras, and eliminated all the typical car-shopping/buying anxiety that one usually has when negotiating. It was a tremendous relief to have this transaction settled for him since I'm so far away and I know he needed to make this change. So I'm writing this on his and my behalf to just say thank you - he and I will be recommending anyone in the area to this dealership with zero hesitation. Thanks for making it so easy for both of us!

Had a problem after the sale and Capital City Subaru corrected it. You can't ask for anything…read morebetter than that, went above and beyond to fix the problem.

I feel like at raked over the coals. The service consultant I was dealing with was absolutely…read morehorrible. Very rude very pushy and trying to intimidate. They never called when they say they're going to and hours turn into days. It felt like they didn't have a clue what they were doing with my jeep. Spent thousands and basically got nothing done. I would not take my car to this service station again!

Zero stars! Bonneville charged me $1200 for a brake and brake line flush service that they never…read moreperformed. Now they're trying to charge me for it again not realizing that they had already supposedly done the service. They've put myself, my family and everyone else on the road at risk by allowing my brakes to rot and they refuse to make it right! A garaged vehicle that has a little over 10k miles since the last brake install should NOT need new brakes if they were done or done correctly in the first place. They also lied about the warranty because I checked with Mopar BEFORE I talked to the tech. I have been a loyal customer for 20+ years but never again!

Awesome service from video to repairs. Confident in knowing my MX5 was properly taken care of by a…read morecertified Mazda tech with total peace of mind on my end.

I was shopping for a particular Mazda 3.A premium, manual transmission, black on black. My wife and…read moreI drove to Concord after an online search showed Grappone had the car in stock. We checked the car out, got a satisfactory price and said we would return by the end of the month to make the purchase. I made a phone call before driving there to make sure it was still available. It was. They were made aware on our first visit that we are cash buyers. The sales manager said they do not accept cash . What? How about a check ? Nope. Maybe it's because my wife and I are elderly. Or that we are mixed race. Maybe we're just a little slow. My wife was confused but I realize Grappone Mazda did not want to sell us a Mazda 3 for American dollars. I certainly will not recommend this group of people to anyone I have respect for. People of color should take their business elsewhere.

My husband and I have bought many, many cars and trucks over the years, and in all honestly - we…read moredread it. To us, the thought of dealing with the sales people, the sales managers, the back-and-forth ... it's just exhausting. We were looking for a third car, and of course, our search began on-line. We did end up looking at several cars and trucks in person, both at dealers and for sale by owner. We saw several that interested us at Phillips Auto Sales in Chichester, NH, which is about an hour from us. We decided to go and check them out. Each of the three cars (SUV's and Vans) we looked at were all in great shape and appeared as the online ad depicted, unlike several of the ones we had seen at other dealers. We test drove the one we liked the best, and worked out a price with the owner of the company, Mike. No pressure there. Mike is an honest guy, and he and his father have owned this business for 40 years. I think they've been doing something right. When we picked up the car, it was spotless, and had a full tank of gas, and a new inspection sticker. Little things mean a lot. I will be referring Phillips Auto Sales to family and friends looking for a used car. You cannot beat the service or selection.

Just bought my mini Cooper at Phillips. . My experience was great in that both Mike the owner and…read morehis dad (family run) are friendly and no pressure kind of guys. I found them to be straightforward and honest and comfortable to deal with. They happily honored the 30 day guarantee by checking and fixing a few minor concerns. I would definitely recommend this used car dealer.

I can't say enough good things about this dealership. From the moment I walked in, I felt like I…read morewas in good hands. They worked with me on pricing and helped me find a gorgeous, one-owner vehicle that I absolutely love. What really sets them apart is their honesty, kindness, and down-to-earth approach--this is a small, family-run business that truly cares about their customers. They only sell top-of-the-line used cars at fair prices, and it shows. I even had the chance to hear them live during an auction, and I was blown away by how knowledgeable and professional they were. These folks really know what they're doing! Another huge plus: they offer low-cost repairs for their customers going forward, which gives me so much peace of mind. It's rare to find a dealership that stands by their vehicles and their customers like this. If you're looking for a trustworthy, experienced, and genuinely caring team to help you find your next car, this is the place. I left feeling like a valued customer--and a very happy one at that!

Great customer service and a good number of vehicles available. Some pretty good financing if…read moreneeded. I would definitely recommend them.

Consistently shows up to fix the car. Guarantees the work. Keeps it on the road for fair labor…read moreprices. Helped me out of a tough spot.

Mark the owner can be kind but the property is dirty with junk cares everywhere. I've brought both…read moremy and my mother's car there and had problems trying to communicate back and forth. Eventually I went to another more reliable mechanic.