Run far away from this company. I scheduled an appointment…read morefor a flooring quote between 11am-12pm on a specific date and rearranged my entire day to be available. By 1130, no one had shown up, and I hadn't received a phone call or any communication, so I called the company. When I explained that I had an appointment and no one had arrived, Ian didn't ask for my name or address to look up the appointment. Instead, he simply asked if Aaron was the one coming out. I told him I wasn't sure who was scheduled, and his response was, "Well, he might be running behind. He'll be there when he's done." That was the extent of the explanation. No apology, no attempt to confirm my appointment, and no effort to provide an updated arrival time. If you're running late, the least you can do is call your customer. I told him not to bother coming and that I would take my business elsewhere if that's how they operate. His only response was, "Okay." Based on my experience, this company showed a complete lack of professionalism and customer service. If this is how they treat potential customers before they've even earned your business, I'd recommend looking elsewhere.

Excellent experience! Great customer service, prices and installation. Mark and the installers are…read morewonderful to work with. They've installed carpet and planks in my house. They were on time, professional, skillful and expedient! I won't choose anyone else in the Columbus OH area for my flooring needs. Thank you!!!

We purchased LVP flooring 4 years ago. It is disintegrating,…read moreeven in places no one walks, randomly throughout the 2,000 sq ft we purchased and they installed. America's FS tells us it's the manufacturer's problem, the manufacturer states the "wear layer" (clear layer over the top) is the only warranted component. Do not buy from AFS, and do not consider LVP, you'll regret it and have to have it replaced.

I needed the carpet removed from my stairs and replaced with hardwood because one of my cats used…read morethe carpet stairs as his scratching post. I visited America's Floor Source a couple of times, then had a conversation with one of the sales reps. I was pleased to know that there was financing available if needed and the rep agreed to come to my home to see the work I needed. She came and measured; then called and came back because she wanted to double-check the color she had chosen. That was a good thing, because in a different light, she was able to get a more accurate view of the color (we were matching what would be on the stairs to what I already have on my gound floor.) She ordered the wood and it took about a month to get in but once in, AFS called and set up the work date. I paid half of my total cost to get the wood ordered, and completed the purchase once the appointment for installation was made. I was given the date for the install and was told that the crew would be at my house between 8 and 11. They arrived right at 8. The "crew" was two men, neither of whom spoke English, but when I tell you they were professionals in the highest sense of the word, I don't do them justice. They came in, got the lay of the land, took the carpet up, and got to work, preparing the stairs and the hallway, sanding where there needed to be sanding, and letting me know the whole time what they were doing and why. They laid that hardwood with love and pride. The job took all day (they thought it would take 1/2 day) and when they were done, they totally cleaned up the work area. They took the old carpet away, swept up all dust inside the house and in the garage, where they worked, and then, as they left, reminded me to close the garage door. All of this might sound like a bit much, but I've had work done in my house in several areas, and good service as well as good workmanship has been hard to find. These guys were perfect!!!!! And the stairs/floor are gorgeous! I recommend America's Floor Source. I would use them again in a heartbeat!

I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.

Did a terrible job and was extremely costly. Did not tell us that this would lead to more…read moreexorbitant costs, didn't match the aesthetic we wanted, arrived super late, didn't bother to ask us questions to make our experience better beforehand, and looked inconsistent. I reached out with concerns and was ignored by the salesperson, Rick. Pay with credit card, not check.

Great and knowledgeable in all hardwood flooring, luxury prefinished molding and stairs…read more Staff was attentive to all our questions regarding installation and went out of their way to provide guidance when we ran into a problem with stair treads. Recommend without reservation to anyone looking for a complete flooring source. Unbeatable! Thank you to Dane and Adrian, who were both so helpful

THIS IS A TRUE STORY - My wife and I went into panel town to take a look at their showroom. We…read moreended up finding a floor we liked there but decided to go through with purchase and installation through another company. Panel Town took this as an insult and the owner called the company we decided to move forward with and strong-arm'd him into using them (panel town) as the supplier of the hardwood. THIS IS WHERE IT GETS SHADY AND CROOKED. After our guy agreed to go through panel town to by the boards, the day we were having our floors ripped out and prepped, Panel Town told us that the boards we had ordered and confirmed were in stock were NO LONGER AVAILABLE... Turns out they didn't even place the order and we confirmed this by calling the manufacturer of the hardwoods and they said that Panel Town hadn't placed an order of that particular boards for 3 months. SO THEY DIDN'T EVEN PLACE OUR ORDER OUT OF SPITE BECAUSE WE DID NOT GO WITH THEM TO BEGIN WITH. AVOID AT ALL COSTS. These people are shady and vindictive. However, if you do decide to go with them do not take their first price. They will always go down on price lower and lower to get your business but they may screw you in the end so NOT WORTH IT.

L and L Hardwood Floors is the best! Linda and crew are exceptional. They accommodated us in a…read moretwo-step total house floor refinishing project on an 83 year-old house and now it looks new. Their prices are so reasonable that I buy them lunch and tip their work. Because of their service, they are extremely busy so plan ahead to enjoy the fruits of their labor. I just engaged them on a friend's house and it looks beautiful. This is one of my favorite companies for house repair. I can't say enough positive things about L and L Hardwood Floors!

This family firm did a phenomenal job refinishing our floors. They look incredible. Linda is…read moreawesome and so nice. The price was very reasonable. You will not regret hiring them :-)

Just finished having our side and front porches coated. Our expectations were high as they had…read moredone a nice job on our garage floor a year ago. We were not disappointed. The owner, Rick, continued to shine with his responsiveness and suggestions (he even had us come out to his home to see his porch as we were concerned about the color we were considering). The actual installation crew, led by Little Tyler, was amazing. They dealt with heat (90+), humidity and rain over several days, but they were not satisfied until it was perfect. It took longer than expected to complete but because of factors they did not control. They worked through the weekend to keep the process moving. For the price, they are so worth it. Highly recommend.

Our garage floor was getting chipping and pitting, so now that we started moving out of the harsh…read morewinter weather we decided it was time to get a new floor coating. We had a great experience with Columbus Garage Floor Coating. They came out to take a look, provide an estimate, and show the colors we could choose from. The day of the work, they showed up in the quoted window and were friendly and efficient with the job. A few days later, the owner called to check in and we mentioned a concern, and he had a manager out in less than 24 hours. The manager confirmed that they would need to do a little extra work, and he had a team out within 24 hours to handle it. Again, they were friendly and efficient and said they would get the issue taken care of. Everything looks great, and we're very happy with how it turned out!

James Gonya was great to work with. Great suggestions. Fun to talk to. We had worked with Hamilton…read moreParker several times before, but he was the best.

We had the worst experience dealing with the lady in the fireplace department. I won't go into too…read moremuch detail, other than to say, I highly suggest using a different company. Working with them was a nightmare. They messed up our main gas line and every time we turn our fireplace on...the carbon monoxide/fire alarms go off. When we shared this the lady said "We are not contractors". Then why in the world are you installing GAS logs into people's homes?? We won't be using them for the rest of our renovation projects.

Patio Wizards did a good job updating our 10 year old paver patio. They were on time, did the work…read moreand cleaned up the area afterwards. The crew was respectful and friendly. We did not get other quotes so I am not sure about cost comparisons but we are happy with the results.

They never showed up for the job, although I was given the appointment 1 week earlier. When I…read morecalled them to know what happened they asked me to wait and never returned. No apologies was made or even excuses. Highly unrecommended for serious work.