I've been with 717 for close to 30 years. I trust them very much. I've never had an issue with anyone there nor with their service. I will not bank anywhere else. read more

Absolutely Horrible. Worst bank in the USA. Worse than Chase or BofA. They fail to assist in any way regards to sensitive accounts. Deliberately leave you in the dark. They'll act helpful and understanding in person then a complete 180 over the phone. Will lie about your own information, and falsely accuse and say you never went back to the bank to deliver a court document when there are cameras in the bank as well as the courthouse and I have a receipt. They will say you never signed something you did. I asked after I signed if there was anything else, then 6 MONTHS LATER they backtrack and it was as if they acted like we came from different universe from each other. Like somehow me driving 1400 miles just for a document signature never happened. All of that just to find out over the phone by Ted Lance that he could've emailed the court to get the document instead of me driving 700 miles up there and another back to my out of state residence. So they verbally attacked and accused me of never being there when I was on top of the fact that had they used their brains to communicate I didn't even have to drive over 700 miles to begin with! They create more work and waste my time. Will say you have 2 different account numbers, go back and forth from things they said and no idea what they are doing. They act as if they're too important to be bothered to communicate between their departments regarding your account, you're being paid to do a job and you can't be bothered to do the bare minimum of what you're employed to do!? Wow! Management is horrible, I ask to speak to manager over the phone because they sound confused and they apparently can't decide who the manager is either. It's like this bank is run by a bunch of diversity hires and zoomers and old geezers that can't be bothered. They give the run around. Despite talking to me for 20 minutes into a call, all of a sudden they need to verify my identity again? What??? After we discussed ALL my account information already?? what kind of security measure is that exactly!? Horrible. Good luck banking with them and having any life changes come up like a death in the family, adding/deleting an account member or any other situation, they'll treat you like you're a deadbeat criminal despite never once having a late payment (and even paying ahead) before the life change. They must think it's funny to mess with peoples lives, especially marginalized and less privileged people. read more

My in-laws, mother (late father) and sister are all members of this Local credit union (not bank G.G.) and have been so for longer than our relationship of 30+ years. Over our 30 years, we have managed our account overseas and over multiple states with no issue. The most recent transaction we had with them was a HELOC that frankly could not have gone more smoothly! From start to finish, it was just about 10 business days. There were several ppl emailing us for the set up and processing but Megan R was truly the person that pulled it together for us and got us to the finish line. We are glad to be members of this Local credit union. It supported our parents and our families growing up and will continue to support them and their role in the community for generations to come. read more

My rating is so low, they don't even deserve a half star. But I HAD to select to post a review! I banked there over 20 years ago. And I STOPPED banking there over 20 years ago!...Had a bill, paid it. Took a while but I paid it. Fast forward...TWENTY YEARS later...they said I didn't pay it. Of course, one divorce, change of name, 20 plus years later WHO HAS A RECEIPT???...Their word against mine... sooooo garnish my wages for 3x the original amount it is. Great job 717...Your customer service and banking was terrible 20 years ago and by THESE reviews, I see not much has changed by 2022. read more

Predatory Lending, watch out! Charge excessive early payoff. You can not pay off loan without going into a branch (come-on its 2023). read more

I got a email saying direct deposit would load two days early WRONG! Only if it falls on a business day not a weekend or holiday. Why does other banks load theirs read more

DON'T BANK HERE EXTREMELY POOR COMMUNICATION, I hope this bank goes bankrupt for contributing to the hell people put me through. just as bad as the large national branch banks. Bunch of bureaucratic BS and runarounds. They put my grandma as main account holder for the loan on what is supposed to be my car. My grandma who is now dead MAY 2022 didn't want to have a 3rd car for herself at the time, she wanted me to have my own car. This car isn't even worth $11k anyway. It now has over 144k miles. If this bank didn't have my co-signer as main account holder I would've never had to deal with being attacked and threatened with the police by Robert and his attorney. My credit score was low in 2021 because I'm responsible and I didn't owe ANY money to ANYONE at the time, I had no debts to anyone. I wish I didn't sell my Toyota Camry for a sh!tt! Amerikan car anyway. I don't even like cars. Also I've had financial hardship since quitting my job because of the stress my father and toxic coworkers had me under and he drained ALL my money, on top of that I've had to pay $3k in car repair for this POS car in 2022, in addition to all my bills going up in cost for no reason. I haven't had time to call the bank to update them on my address or tell them that I had sent the late payment for October. So my car was repoed New Years Day, ended up paying over $800 in fees which could've paid 4 months of payments. I LITERALLY SENT THE LATE PAYMENT DAYS BEFORE THEY REPOED. I'm NEVER donating to charities to people or children anymore because of this since I'm not given any compassion like other people are given. I'm the one that needs help, I've always been on time with my payments for the year I've had this car with the exception of those past 3 months. On top of all this, I recently sent payment March 2023 in the middle of February EARLY, then my checking account i was paying from decided to suspend my account so the check was returned. EDIT DEC 2023. IT'S BEEN ALMOST 2 MONTHS SINCE I SIGNED POWER OF ATTORNEY FOR MY VEHICLE TO BE IN MY NAME, I HAD INSURANCE AT THAT TIME. I WANTED TO WAIT UNTIL I RECEIVED THE TITLE BEFORE GETTING A DIFFERENT INSURANCE SO I WOULDN'T PAY INSURANCE ON A CAR I CAN'T USE. I WAS GOING TO CANCEL PROGRESSIVE ANYWAY BECAUSE THEY'RE EXTORTING ME, AND YOU TAKE THEIR SIDE ASSUMING AS USUAL THAT I'M IRRESPONSIBLE. JUST YOU WAIT TILL IT HAPPENS TO YOU. MY REGISTRATION WOULDN'T BE OUTDATED MAKING THIS CAR UNUSABLE LEGALLY IF THIS BANK DIDN'T GIVE ME THE RUNAROUND OVER A YEAR AGO AND COMMUNICATED LAST YEAR WHAT I NEEDED TO KNOW TO HAVE IN SEPTEMBER 2022 BEFORE I LEFT OHIO. THIS BANK WASTES MY TIME AND WITHHOLDS NOT ONLY INFORMATION ON WHAT I'M SUPPOSED TO DO BECAUSE MY GRANDMA DIED BUT ALSO WITHHOLD DOCUMENTS LIKE THEY OWN YOU. read more

I have never written a review on yelp. I had to start a yelp account in order to leave this review. But, when a credit union hijacks your account for four days while they do some sort of system upgrade that they snuck up on us that is not acceptable. Not having access to manage your account for four days is the worst possible customer service I can even begin to imagine, you can't reach anybody by phone. There is no support whatsoever, all of the branch lobbies are closed. This is absolutely the worst customer service I have ever experienced from any financial institution in my life. Shame on them. I got paid on Friday. Can't get into my account. Need to get groceries. Bought a new car. Couldn't check my balance. read more

Hate to leave a bad review but I have to. Rodney in, of all things, the Deceased Department (that's right, the Deceased Department), is absolutely the worst human being. The very department that is supposed to be helping me understand what I need to do now that I have, along with my 3 siblings, inherited my deceased mother's property and mortgage balance was rude, condescending, purposefully not answering my questions and seemed to enjoy upsetting me. He even raised his voice to me and told me when I could speak to him "professionally" then I could call back but otherwise he was not going to answer any of my questions. I mean, I'm not sure if Rodney grasped that he was actually being paid by 717 to be the "professional" and I am actually the customer! This man needs training in Customer Service. He was inpatient when I could not understand some of the legal terms he used and asked him to spell them so I could write them down. He then said with sarcasm "if you don't know what that means you should hire yourself an attorney" like I was a child. The thing is, I DO have an attorney and I myself have a Doctorate degree! I just needed to write his answers to my questions to share with my siblings and that seemed to imply to him that I was some kind of idiot that needed an attorney on the line with us to interpret because I was so stupid...or at least that's how he was trying to make me feel. He was as rude and unhelpful as he could possibly be the whole phone call and in the end he hung up on me. Super "professional" Rodney. It's just unbelievable 717 would have someone like this working there. Like I said, this man needs serious Customer Service training. This terrible experience happened the day after another terrible call with them the day before with a different rep, but same outcome. Believe me when I tell you, save your sanity and your money and bank somewhere else. read more

My Parents have banked hear for years, I honestly can't tell you why with the customer service they offer. They had made a mistake in mailing something to me; when I asked about it the mail was apparently returned by the post office and the bank sent the package to an old address I lived in 2 years ago. I was told have the check cancelled and to have it re-sent to me I needed to correct the issue with the post office. I spoke with the San Diego Post Office and they have my correct address on file. I called Seven Seventeen again and was directed to Ted, where I left 2 voicemails and a 3rd the next day. Finally on the 3rd day I called and left another voicemail. Ted called me back, did not apologize for the delayed response and responded I don't know why anyone thought I was the person to speak with. He seemed very annoyed that he had to help me and eager to pass me along. No apology I had been misdirected or for the inconvenience, no let me see how I can help, just a transfer to another department. When I was connected with the compliance department I was connected to the same woman I initially spoke with. I went through the entire story with her, she knew who I was and said, "Well we didn't have the apartment number." I had to have paperwork notarized which was mailed to me a month ago so they have my correct address which is also listed on the notarized document. Again, this person seemed irritated by me and that I was doing her an inconvenience for having to stop payment on my check and having to re-mail it. I can't believe this level of customer service or lack there-of would ever be acceptable! If you are looking for a bank with excellent service this is not the place. read more

They take great pride in helping their members and it shows. They are hip to the new technology also. This credit union does a lot for the community as well. They have always been willing to help when I had an issue.....that was my fault mind you.....even refunded a few fees I had. I highly recommend this credit union and there are so many more perks than a BANK. read more