I understand wanting to defend your employee, but your response completely missed the actual issue…read more My frustration was never about the employee's age -- it was about how the situation was handled and the lack of basic customer service afterward. If an employee is old enough to work customer service and represent your business, then they should either be properly trained to resolve simple issues or have management available to step in and make it right. That responsibility falls on the business, not the customer. I paid for my drink, left a tip, and politely asked for it to be remade because it was watery and not made correctly. Refusing to remake it over "wasting product" was disappointing on its own, but the defensive response afterward made the experience worse. Especially considering another Cups location confirmed the drink should have been remade without hesitation. After supporting Cups for over 10 years, I expected a little more accountability and professionalism instead of excuses. Unfortunately, your response only reinforced why I left the review in the first place.

Tea was great, although overpriced Service friendly…read more Ambiance shi%%y because ppl are allowed to use their electronic devices to intimidate others. Just about confirmed in video. Complicity of staff & others is shameful.

Upon approaching this coffee shop, I was pleasantly surprised to see plenty of parking spaces in…read morethe rear of the building in addition to available parking along the street. I also saw covered outdoor seating. In fact, there were multiple options for seating. I especially admired the design-flow which allowed the customer line to be separated from the seating areas so that the customers don't have to be in the way of those that are seated. The shop is bright and bright the element of outdoors into the interior in a subtle way with its plants and large windows. I'm such a sucker for pleasant greetings and warm hospitality! "You had me at 'Hello! How are you?'" The world could certainly use more kindness and genuine southern hospitality. Now, here's what really wowed the coffee enthusiast/hobbyist in me! Espresso shots were being pulled meticulously with attention to detail, including the use of a scale, which provides for consistency! The flavorings/syrups were not pumped haphazardly from the familiar brand-name syrup bottles. Rather, for my latte, an in-house syrup was carefully measured for the perfect taste! My delicious, honey-cinnamon latte was made with care, attention to detail, quality ingredients, and finesse! Loved it! If I'm ever in Jackson, this will definitely be my go-to spot!

I stopped in for coffee while traveling through for work today and was thoroughly impressed. Yes…read morethe coffee is good, yes the space itself is very welcoming, but what really stood out we're the people the employees greeted me with smiling faces and ask about my Day and made small talk while making coffee. They genuinely made me feel welcomed and glad that I had stopped in, which is so rare in today's society. What great folks

Lots of seating, really friendly staff, I ordered a seasonal specialty, blueberry cobbler latte, it…read morewas a little sweet for me, but I'd get it again with an extra shot of espresso!

The cups in Fondren is the best location out of them all. Easy access parking lot and the inside is…read morevery chill and a relaxing spot to use your computer to catch up on work. Coffee is always delicious

Great little coffee shop with creative coffees, great food, and friendly staff. The space is very…read moreunique with multiple rooms to afford privacy as well as a cute porch out front.

Lots of options, good food and fast service for starters! I'm additional to a comfortable and…read moreinviting space make The Bean a great spot for breakfast, a snack or lunch. Loved the grilled cheese with a delicious dill pickle spear ever ! Don't forget to make use of the small carrels that are perfect for a quick Zoom meeting or call in addition to beautiful

You have hired great people, great attitude, great patience.... But the process for getting your…read moreorder needs a work.

Very nice people. Extremely helpful and happy to take your order. Decent drinks. Extremely slow…read moreservice. Took us an hour to get 3 drinks

CONSISTEnCY! I've been visiting since year 1 and the quality of drinks and food has not diminished…read more KUDoS to them!! i just started on the beet/ginger shot- wowza! I love it and it definitely gives me an energy boost. the southwest wrap is my fave , the sauce is addictive. overnight oats are a take home fave and they never mind making mine w/o PB and agave on top. they makes eating well easy

Came here and was greeted immediately. I liked the vibe in here. Open concept, you can see the…read moreworkers make your food. Local paintings hanging around to decorate the place. I like it. I've only tried the Southwest wrap so far and it was really good. I want to come back to try a smoothie but me and smoothies have a love hate relationship so I have to find one that really caters to me lol. I would definitely recommend them though.

I visited Karak & Chill Fusion Café for the first time at their Ridgeland location--right where…read moreCups Coffee used to be, on Lake Harbour Drive and Old Canton Road. From the moment I walked in, Mahmood made me feel completely at home. I mentioned I was new and curious about the different flavors, and she took the time to walk me through the options with warmth and enthusiasm. Her kindness turned a simple visit into something memorable. I chose the Karak Chai - Hot, and it was absolutely divine. Rich, aromatic, and perfectly spiced--comfort in a cup. Photo included: My cozy coffee cup and receipt from the visit--proof of a perfect first sip! I'm already planning to return and try every other item on the menu. If you're looking for bold flavors, heartfelt service, and a relaxed vibe, this place is a must. Can't wait to come back!

Friendly service and answered all my questions. The coffee was delicious and flavorful and they…read morehave desserts. Loved how delicate the ambiance is fragile almost but comforting

Another very rare spot to get vegan desserts. I'm happy that they have dairy free cookies and pies…read more For a second, I thought I was in Asheville or Austin, but nope I was in Jackson getting me something sweet to eat after getting dinner. The restaurant is an old house with wooden floors. The guy at the counter was chill. The cookies and blueberry pie was divine! I did wish that the gingersnap cookies weren't too soft to snap, but still sweet and tasty. Love that they keep the prices low so that I can get more quantity.

I looked at a few places that were in my area that had vegan food. This place was listed as such…read moreand they do not offer anything vegan except for the coffee. If you want a quick sugary treat or seasonal coffee, then this may be the place for you. The street that it sits on under construction but it looks like a big house. The decor is sorta shabby but I think that's the look they were going for. Didn't offer lots on the menu. A few tables and chairs inside and outside in the front. Saw a few people on their computers. Wasnt too busy.