Visiting Angels is a great company to work for. Everyone is very friendly and professional.read more

From the owner: Visiting Angels Living Assistance Services provides non-medical senior home care services to…read moreelderly and disabled clients throughout the Bellingham Washington Area.

I just had knee replacement and decided first foray into PT should be at home for at least a week…read more Best decision !!! Eden's PTs made the transition to formal physical therapy easy and as it was at my home, so convenient, especially as being in a car is very difficult post surgery. The pt people are kind, experienced and very competent. Their help was priceless. I start in place pt tomorrow but my recovery was quickened by Eden's help. High recommend.

My care team was very knowledgeable and very helpful with any questions I had. They accommodate to…read moremy schedule for visits and understand if I had to change appointment times or days! I had pt, a rn, and a bath aide that were all very professional! My bath aide even brought me a handled bath scrunchy that would help me when I finally was independent with my bathing!

I found all the staff at Shucksan to be friendly, caring and professional. The facility is clean,…read morelight and airy. I loved the artwork on the walls and the murals are a treasure. This was the second time I had stayed here and would recommend Shucksan in a heartbeat to someone needing a care facility.

Honestly, I was shocked at how bad this place was. This rehab facility (for mostly old people) was…read morerecommended by a care nurse at the local hospital. I thought the 1st place my dad was at last year (in Anacortes) wasn't that good, but at least they seemed to care for my dad....Shuksan couldn't have given a rats ass about him or anything else. For example: until my dad was given the all clear to walk, he wasn't allowed to go to the bathroom without assistance. The 2nd weekend I visited, he couldn't get anyone to help out. It took them 5 hours to come around to help him to the bathroom, and by then he had sh*t himself. Then it took another 3 hours to clean it up and while cleaning him up they ridiculed him. This man ran industries and was a world expert in fisheries. I found the CNA's in the common room watching tv and playing cards. I ripped them a new one....and it did no good. Another visit, I walked by a room with its blinds open. The patient was naked with no sheets covering her, falling off the bed (looked like she was hardly hanging on and screaming in pain. My friend who was with me tried to get the nurses to help, but they were more interested in playing with the cat. My friend eventually helped the patient back into the bed (and was then threatened with expulsion and arrest). Finally, at the end of dad's stay, we had a meeting with dad and I, the head staff of each department and a coordinator. I was told (I still had the medical POA) in the meeting that they were releasing him because his insurance had run out and that he could do everything well enough to live on his own. That was a load of bs, he still struggled to walk and do basic tasks....and the coordinator didn't pay any attention to the concerns I had. To top it all off, when I asked for a copy of her notes, she told me I wasn't allowed to see them. That turned into a big fight.... My dad didn't want me to write a review of Shuksan, but now that he passed away, I will do my duty to ensure that this place dies a miserable death and its staff gets their licenses revoked.

Would not recommend at all for your loved ones!!! We hired them for our loved ones and they were…read morenot as slender care of. After many messages and unanswered phone calls for a couple months the damage was done! APS got involved and 2 years later we are still in lawsuits over one caregiver that worked for RAH! This should have been a totally different experience for our loved one. Unless you can be there everyday monitoring the interaction with staff, I would not recommend this company! The contact we had as a family did have a medical condition but still she wasn't the only that worked there. This all could have been avoided if someone would have just called me back when I started having concerns.

My father suddenly needed full-time care after years of living with ALS. I contacted Right at Home…read moreand spoke with Terri, asking her a few key questions that were essential in the care my father needed, which included asking if range of motion arm exercises is something employees could do, which she affirmatively said they could. I was assured they had trained staff and that they could easily accommodate the time frame needed. After the first weekend, employees told my father that they could not do arm stretches with him. I reached out to Terri several times, but she never responded regarding the exercises. The arm exercises were a critical part of why we decided to have care with Right at Home because these exercises were needed daily for the improvement of my father's quality of life. Unfortunately, this was not the most concerning incident that occurred during my experience with Right at Home. Some stressful experiences my father had endured under Right at Home were: Employees falling asleep on night shifts and him having to call out multiple times to wake them up for assistance; employees showing up late to shifts; inconsistency and lack of clarity with employee expectations and policies; employees asking my father to provide them with food and coffee; employees leaving in the middle of shifts; employees not showing up at all to shifts; employees not cleaning up after themselves while using my father's kitchen and restroom; an employee leaving their cigarette butts in a can on his porch; employees putting my father in uncomfortable and ultimately dangerous situations. One of the most uncomfortable situations my father was put in was an employee that repeatedly asked if she could go on smoke breaks. My father could tell the employee was on edge because she hadn't had a smoke break, so he allowed her to go multiple times throughout her shift. The employee also let my father know that most of her clients have dementia so she isn't used to interacting or having to ask to go on these smoke breaks. When I called to request my father not have this employee again, Terri's response was, "A lot of the older caregivers smoke." Well sure enough, the following week a scheduled employee did not show up and my father received the employee that smokes again. This visit was the most horrifying. My father needed to use the restroom and he fell when she took him. The employee panicked and my father had to cry out to ask her to help move his legs because they were pinned underneath him. He was bleeding and had serious bruising on his legs after the fall. The employee, stressed about my father's fall, went outside to smoke multiple times, and while she was in the house stayed in the other room not even checking on my father. While in the other room, my father could hear her speaking with someone at Right at Home, saying, "Well, the family will probably fire us now." I wrote an email to Sharon, the owner, documenting what my father experienced and requested that my father not pay for the lack of care her employee provided that day. I also raised a previous issue about an employee leaving mid-shift with little notice, and the on-call employee never showing up to cover for her. We hired Right at Home to provide 24-care for my father during the scheduled days, not just when it was convenient for them. When I called and finally spoke with Sharon, she seemed to have no concern at all about any of the issues I had brought to her attention. I asked her about the policy that wasn't followed with the on-call employee not showing up. She didn't give me any answer as to why policy was not followed and if any repercussions were administered. When I brought up my father's fall, Sharon told me that this was her best employee and that she has been with her for years. She never inquired about his condition. She even stated that because my father had built a rapport with the employee that it was fine she let him fall. She then, in a snarky tone, asked me, "Does your father have dementia or something?" To which, I responded, "No" but before I could say more, she cut me off and said, "Well then he can speak up for himself." I was in shock at the lack of concern. My father suffered a major injury at the hand of one of her employees and she couldn't be bothered to look in his file and see why we reached out for assistance and hired her company in the first place. There was no follow-up, call, or apology to my father after the horrific incident. Defeated, appalled, and exhausted from the disrespect, lack of integrity, and failure of transparency from Sharon, we finished our phone conversation by terminating care that following weekend. Only in the care of Right at Home did my father suffer a fall. No other person allowed this to happen from the time he was diagnosed with ALS until he passed away.

For the past couple of weeks we have been trying to get in and make an appointment. Our doctor has…read moresent a referral. The people here never answer the phone. We've called from different phones, different days, different times. None of it helps. Almost every call ends up with a robotic voice pronouncing a US01LV error.

This post is on behalf of my partner who suffers from a debilitating neurological disorder that has…read moreno cure. 'Don' was referred here by his doctor for treatment on his feet to help with severe dystonia that causes severe pain and that making it hard to even walk. His first visit was hopeful as his PT let him know he would be able to help and the first thing they would do is fit him for much needed orthotics. Next visit, PT gave him temporary orthotics and asked him to come back the next morning to receive the new ones that were being made. Next visit, examined his feet, applying pressure at specific areas that were supposed to relax his dystonic feet. When the PT was unsuccessful, he told Don that it was impossible that his feet continued to cramp and thought he was faking it. He then told him he would not be receiving orthotics because the temporary ones had not been as effective as he thought, stating, "There's no way I'm approving these to your insurance as I don't see them medically necessary." As he checked out they gave him a pamphlet on where to buy special orthotics on Amazon. He checked the website and these special orthotics don't even come out on the market for another 5 years. I will spare you the rest of this experience, including voicemails, etc., and Don's refusal to go back. Someone dealing with a neurological disorder that is physically debilitating and misunderstood disorder has a hard time with the social consequences everyday. If you don't have a clue what you are doing, don't blame your patient for your lack of understanding. It can have lasting effects on someone that isn't given a lot of hope.

Jana Williams is wonderful. I made an appointment with her…read moreon the recommendation of a family member. She spent a solid hour with me, going over my history and issues and never hurried me. She is the real deal, thorough, and into whole body wellness. She's very knowledgeable about women's health issues. I highly recommend her.

Very heartfelt caregivers who supported our mother in her final week and allowed us to focus our…read moreattention on her. Catherine our case manager was great and we especially appreciated Beth, Luli, and Katie who each gave us exactly what we needed when we needed it. They are a top notch outfit and we highly recommend them.

We started using Right at Home services in Sept 2020. My mother has dementia and was not ready to…read morego into a long term care home. I found RIH online after having been less than satisified with other companies we tried previously. 100% recommend Right at Home. With RIH I have been so impressed over the entire duration! From the initial consultation to the final day. Owner Bobbie was available to us at all times, which I found very comforting. Veronica in the office was super helpful and patient with our high maintenance scheduling (we had very tricky scheduling and last minute changes). She also came out to train in person if we had a new person coming in. We often had Crystal with our Mum, she was AMAZING with her. She not only helped my Mum with showering etc, but with EVERYTHING from changing linens, light housekeeping, cooking healthy meals, companionship and the list goes on. We also really like Mona - the office was great for trying to keep only 1 or 2 workers on the schedule with my Mum because of her dementia. Everyone has been Covid safe, wearing masks, washing hands, sanitizing. My Mum's condition has deteriorated quickly so we are now moving her into a long term care home. We will miss everyone and want to thank them all for being so special, it's really helped make our transition easier. Thank you Right at Home crew xo

Bobbie Thompson SAVED my parents vacation!!! When they checked into their hotel the disability…read moreequipment they expected wasn't there. I called Bobbie late into the evening and she assured me she could provide what they needed. As promised, the next morning she called to say she had found it and would personally deliver it to the resort. If it wasn't for her, my Dad and Mom would have had to return home. Her commitment to excellent service is rare these days. I felt blessed to have found her! My Dad was so impressed, he gave her information to the Hotel GM and recommended they use her!

The only way to improve this business is to fire all the office women and hire temps. They'd be…read moremore effective than this broads. Ccs and office manager treat the clients terrible. Not listen to client needs. Not communicating to caregiver the correct info.. complete lack of client care! Beware of this establishment!!!

From the owner: Family Resource Home Care provides non-medical assistance to help our clients live at home…read morecomfortably and independently. We are proud to support families and communities throughout the Pacific Northwest through our dedicated caregivers who share a commitment to enhancing the quality of life for those in need of home care services.