Jana Williams is wonderful. I made an appointment with her…read moreon the recommendation of a family member. She spent a solid hour with me, going over my history and issues and never hurried me. She is the real deal, thorough, and into whole body wellness. She's very knowledgeable about women's health issues. I highly recommend her.

I just had knee replacement and decided first foray into PT should be at home for at least a week…read more Best decision !!! Eden's PTs made the transition to formal physical therapy easy and as it was at my home, so convenient, especially as being in a car is very difficult post surgery. The pt people are kind, experienced and very competent. Their help was priceless. I start in place pt tomorrow but my recovery was quickened by Eden's help. High recommend.

My care team was very knowledgeable and very helpful with any questions I had. They accommodate to…read moremy schedule for visits and understand if I had to change appointment times or days! I had pt, a rn, and a bath aide that were all very professional! My bath aide even brought me a handled bath scrunchy that would help me when I finally was independent with my bathing!

Would not recommend at all for your loved ones!!! We hired them for our loved ones and they were…read morenot as slender care of. After many messages and unanswered phone calls for a couple months the damage was done! APS got involved and 2 years later we are still in lawsuits over one caregiver that worked for RAH! This should have been a totally different experience for our loved one. Unless you can be there everyday monitoring the interaction with staff, I would not recommend this company! The contact we had as a family did have a medical condition but still she wasn't the only that worked there. This all could have been avoided if someone would have just called me back when I started having concerns.

My father suddenly needed full-time care after years of living with ALS. I contacted Right at Home…read moreand spoke with Terri, asking her a few key questions that were essential in the care my father needed, which included asking if range of motion arm exercises is something employees could do, which she affirmatively said they could. I was assured they had trained staff and that they could easily accommodate the time frame needed. After the first weekend, employees told my father that they could not do arm stretches with him. I reached out to Terri several times, but she never responded regarding the exercises. The arm exercises were a critical part of why we decided to have care with Right at Home because these exercises were needed daily for the improvement of my father's quality of life. Unfortunately, this was not the most concerning incident that occurred during my experience with Right at Home. Some stressful experiences my father had endured under Right at Home were: Employees falling asleep on night shifts and him having to call out multiple times to wake them up for assistance; employees showing up late to shifts; inconsistency and lack of clarity with employee expectations and policies; employees asking my father to provide them with food and coffee; employees leaving in the middle of shifts; employees not showing up at all to shifts; employees not cleaning up after themselves while using my father's kitchen and restroom; an employee leaving their cigarette butts in a can on his porch; employees putting my father in uncomfortable and ultimately dangerous situations. One of the most uncomfortable situations my father was put in was an employee that repeatedly asked if she could go on smoke breaks. My father could tell the employee was on edge because she hadn't had a smoke break, so he allowed her to go multiple times throughout her shift. The employee also let my father know that most of her clients have dementia so she isn't used to interacting or having to ask to go on these smoke breaks. When I called to request my father not have this employee again, Terri's response was, "A lot of the older caregivers smoke." Well sure enough, the following week a scheduled employee did not show up and my father received the employee that smokes again. This visit was the most horrifying. My father needed to use the restroom and he fell when she took him. The employee panicked and my father had to cry out to ask her to help move his legs because they were pinned underneath him. He was bleeding and had serious bruising on his legs after the fall. The employee, stressed about my father's fall, went outside to smoke multiple times, and while she was in the house stayed in the other room not even checking on my father. While in the other room, my father could hear her speaking with someone at Right at Home, saying, "Well, the family will probably fire us now." I wrote an email to Sharon, the owner, documenting what my father experienced and requested that my father not pay for the lack of care her employee provided that day. I also raised a previous issue about an employee leaving mid-shift with little notice, and the on-call employee never showing up to cover for her. We hired Right at Home to provide 24-care for my father during the scheduled days, not just when it was convenient for them. When I called and finally spoke with Sharon, she seemed to have no concern at all about any of the issues I had brought to her attention. I asked her about the policy that wasn't followed with the on-call employee not showing up. She didn't give me any answer as to why policy was not followed and if any repercussions were administered. When I brought up my father's fall, Sharon told me that this was her best employee and that she has been with her for years. She never inquired about his condition. She even stated that because my father had built a rapport with the employee that it was fine she let him fall. She then, in a snarky tone, asked me, "Does your father have dementia or something?" To which, I responded, "No" but before I could say more, she cut me off and said, "Well then he can speak up for himself." I was in shock at the lack of concern. My father suffered a major injury at the hand of one of her employees and she couldn't be bothered to look in his file and see why we reached out for assistance and hired her company in the first place. There was no follow-up, call, or apology to my father after the horrific incident. Defeated, appalled, and exhausted from the disrespect, lack of integrity, and failure of transparency from Sharon, we finished our phone conversation by terminating care that following weekend. Only in the care of Right at Home did my father suffer a fall. No other person allowed this to happen from the time he was diagnosed with ALS until he passed away.

One of the many fantastic things about Silverado is that they do an amazing job of making assisted…read moreliving and memory care as "normal" as possible. There are resident dogs, cats, birds, fish and even some young children that come to work with a parent. This helps keep the atmosphere of being there full of life. They have fun, interesting activities and interactions that make each day for our loved ones better. They have a little store with all kinds of items (scarfs, blankets, jewelry, fun decorating items, some toiletries, etc.) that are free for residents to take and keep. They have a Bistro area inside the main entry that has snacks, juice, water and coffee available all day. They also use this area for residents to gather for exercise, crafting, games, musical entertainment, theme party days, discussions and a care giver reads the local newspaper daily. The entire staff are top notch. Compassionate, attentive, and ready to problem solve at any given moment. The care givers constantly work on keeping up with the personal hygiene of residents. There are so many call buttons throughout the facilities for residents and family to push for assistance. One or more care givers usually respond within a few minutes of activation. The entire facility is a 100 times more clean than the other 3 assisted living places we tried before Silverado (not even close).There hasn't been one time that I have been to visit family (twice a week) when there wasn't a cleaning crew making the rounds. We are so grateful to have found Silverado for our loved ones. Thank you, Thank you, Thank you Silverado!

Our parents transitioned to Silverado Memory Care late last year. After nearly three years in three…read moreseparate residential situations and pretty horrible conditions, we nine adult kids were both relieved and gratified that they were finally in a caring and supportive environment that they had deserved all along. We were first attracted by the facility itself which is, even on a dark day, full of light, clean, and welcoming. There is a beautifully landscaped open courtyard and a variety of gathering spaces for residents and their families. The food is fresh and appealing; the bedrooms are roomy. But the real attraction is the staff. Silverado has what might be described as a deliberate "code of conduct" for its residents and staff. This means every resident is treated with gentle kindness and respect, even during challenging times. The staff seem to know everyone by name, their distinctive personalities and life experiences. They are constantly working to get everyone out of their rooms and engaged in an amazing panoply of experiences, which might include hearing the news of the day, listening to a live local band, arranging flowers, making fresh fruit skewers, engaging in light exercises and stretching, getting to know the resident cats and dogs, going to a sock hop, and celebrating holidays and special occasions. The residents are having fun, still enjoying life. The staff believes, like we do, that being an older person with memory problems doesn't mean that they shouldn't have a high quality of life or be diminished as human beings. Our parents have blossomed in this environment. When our mom was nearing the end of her life, they were solicitous towards her, making sure she was comfortable and felt loved, because she was. They supported us, her family, every step of the way, a rare positive gift during a difficult experience. Our dad is still going strong and thriving in the care of his own family and the one at Silverado. We are eternally grateful that both of our parents found their spot at last.

If it were possible to leave less than one star I would. Been trying to get set up as a patient…read morefor 7 months. I've been told over and over again that someone would call me back but it never happens. I guess my money isn't green enough.

Give these balloons a miss. Calls never answered, calls never returned. How do they stay in…read morebusiness? Even given the diminished standards of professionalism and customer service extant in the Peiples Republic of Western Washington, North of the Seattle Collective, this bunch manages to set a new standard.

Callie went out of her way to get the medications the hospital ordered prepared and delivered as…read morefast as humanly possible, so that i could get discharged as promptly as could be. Arrival to the hospital was crisply punctual. Communication with me far exceeded that of the hospital itself. The professionalism demonstrated was outstanding. The kindness, understanding, and overall quality of service was top tier. Thank you!

Scheduling was a nightmare. I called them 3 times in a week. On the second call, I was told they…read morewere not taking new patients. I replied that I had a referral. She then sent me to the scheduling department. It took 3 weeks to schedule the appointment. I found out they do not start the insurance confirmation process until they receive your bloodwork results, which make the wait time longer. The day prior to my appointment, I did not receive a confirmation/reminder call; so, I called them. The representative on the phone could not find my appointment, said they had "lost my appointment," and I was offered an appointment for the following day. After reading online that they have had these issues before and they continue to happen as with me, I decided to not reschedule and go elsewhere. This experience shattered any confidence I may have had in their professionalism.