This isn't just for the bank because you actually can't call into the bank. However, this is for…read moretheir customer service. The only people that you can contact on the phone. They get you in acting like you're going to get a low interest rate on your car loans, they tell you interest rates from like 3.5% of 17% however they can't even tell you what criteria needs to be for what bracket of interest rates. I've never taken out a loan where they couldn't tell me what criteria you to meet to see if you even wanna do business with them. Technically you could have perfect credit and you can meet all the criteria and still get 17 percent interest rate if that's what they want to give you. It is a scam. Stay away from them. They lure you in on false pretense and then can't answer any questions which as a financial Institute they should be able to answer all questions. A car salesman could answer more questions about finance than their own financial institution can answer. They lost my business on that. Could've made a lot of money off my loan, I've been with the banks and their credit cards for over 15 years, I have a personal relationship with finance as well. So this leads me to believe that they have under trained staff. Ignorance is no excuse. For anyone who's reading this, in case you are unaware, as many people are, when they run your credit if you decide to not take out a loan with them, it will drop your credit by 20+ points. If you don't take the loan, it looks like you've got denied. Therefore them not being able to answer your questions properly could result in you dropping into a credit score bracket that you won't be able to get lower interest rates because they suckered you in. If you want to Bank with them, they aren't so bad they have benefits other banks don't have. But it comes the cost because there's only one location in the entire state of New Jersey.

I have been banking with Navy Federal Credit Union for 20 years and this branch has always given me…read morea top tier experience. The branch itself is clean, well organized and clearly marked for the service you are looking for that day. You are always greeted by a friendly rep at the door to ensure you're heading to the right place or getting an appointment if you aren't sure. From mortgages to car loans or other banking needs, the advisors are always incredibly patient and knowledgeable. They understand your needs, provide advice or feedback, show you the numbers and potential alternatives, and then set you up for an easy checkout experience. I could not more highly recommend NFCU and this Cherry Hill branch!

I found Garden State Home Loans on Google after doing extensive research on different lenders. When…read moreI submitted an inquiry online to Garden State Loans, I was assigned to Susan. Susan was so friendly and helpful throughout our entire search, which took a few months! From the beginning, she was always writing updated preapproval letters for our offers and calling or emailing to check in on a weekly basis. We had an amazing experience with Susan and her teammate Paige! Both Susan and Paige made our process so easy and seamless! We had lots of questions and they both responded within minutes to anything we asked, which is unheard of! Our appraisal was able to be waived, which was a huge help for us since we had a $15,000 appraisal gap written into our contract. I appreciate everything that Susan and Paige did to help us throughout our home purchase and would highly recommend them to anyone looking to buy a home in South Jersey!

I would recommend Garden State Home Loan to anyone purchasing a home. Everyone was great to work…read morewith, extremely helpful and really care about getting you the best possible rate. I had a fantastic experience!

And getting a mortgage loan through Kevin really is as good as it gets!…read moreKevin holds your hand and guides you through the intimidating, mortgage forest to homeownership!

From the owner: Kevin Berju NMLS #137213 specializes in Residential Loans with programs including: FNMA/FHLMC…read moreConventional Conforming Programs, FHA, VA, USDA, Non-Agency Jumbo Loans, HELOC, and Alternative Loans. We offer a full spectrum of Commercial Loan options and we also specialize in Refinancing. Personal NMLS137213 Branch NMLS1745975 Company NMLS3029.CrossCountryMortgage, LLC does business in the State of New York as CrossCountry Financing.Licensed Mortgage Banker – NYS Department of Financial Services.CCM, LLC is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.All loans subject to underwriting approval.Certain restrictions apply.Call for details.Certificate of Eligibility required for VA loans.NMLS3029 (www.nmlsconsumeraccess.org).Equal Housing Opportunity.Licensed by the New Jersey Department of Banking & Insurance.

Wonderful customer service. Lady at the front desk was fantastic. Helped me deposit a paper check…read morewith ease

Philly finally got a branch location so I don't have to go all the way to Cherry Hill. It's a very…read morenice new building. Everyone was very welcoming and helpful with what I needed to get done in a timely matter

did not get a loan because you can't have a cosigner for a modular home I'm very disappointed, we…read moregave paperwork and it took a couple weeks to let us know that we couldn't have a cosigner. should've told us sooner that was a waste of time and paperwork. We talked to Marty.

When it comes to the complexities of loans and mortgages, it is important to work with someone…read morewho's going to explain and help you understand the process. There are so many different programs - FHA loans, 203K Rehab loans, incentives for first time home buyers..... it is vital to understand which one is the right fit for you. Let the professionals at American Financial Network help you make the best choice with the single largest and most important decision in your life!

We had a great experience with First Financial Lending. Bob and Justin worked really hard with us…read moreto get the right refinance option for us. They really go above and beyond and we are so grateful!

Working with Bob at First Financial lending was a great experience! He really made everything…read moreduring the mortgage process simple for us and easy to understand all of the nuances of the process. Really he made us feel like we were his only clients! We would highly recommend Bob for his knowledge of the mortgage and lending industries as well as his helpful and positive attitude throughout the process.

Unfortunately, due to the rising costs of gas and groceries, we pay our mortgage towards the very…read moreend of the month it is due. I had called to talk to them regarding my payment, and was told because the last day of the month was On A Sunday that I had until 1059 Eastern time the next business day to make the payment, well that wasn't true and now our fico score took 120 point nose dive . When speaking with them after seeing this, the woman on the phone proceeded to tell me that our payment was 32 days late. Which I don't agree with, but doesn't matter. They don't care, like a lot of big corporations, knowing that Americans are struggling they don't care. By the way, this isn't the only negative experience I've had with this company. I wished our mortgage hadn't been sold to them.

FM acquired my loan from Wells Fargo, where I previously had no escrow issues…read more After the transfer, I noticed that fm failed to include escrow, and claimed that they could not locate my taxing authority. (The two lenders before them had no issues) I made several phone attempts to resolve the escrow situation. Each call ended the same, "we will conduct an escrow analysis and contact you" (never happened) Sensing that something wasn't right, I began saving on my own, glad I did, because when the next property tax due date came, fm sent notice that they paid my property taxes and I was more than $10.000 delinquent. FM estimated that my mortgage payment would increase by $900 to cover shortage. FM seemed disappointed when I informed that I had the money to cover the taxes. However, fm still increased my payment by $400 citing property tax and insurance increase. (I disputed to no avail). The issue with fm caused me stress and sleepless nights and rather than be at their mercy, I used a portion of my children's college savings to pay off my balance and have slept peacefully every since. It is my believe that fm intentionally manipulated my escrow to get more money out of me. I would recommend avoiding this company and their unethical practices.

This bank is a joke! I put an offer on a home that had an Onity Mortgage. They told the sellers the…read moreloan was assumable for WEEKS. Then the assumption group said no it's not assumable and we lost WEEKS due to this being in the sellers counter offer. Do not trust anything they say they are all overseas call centers with a long delay on phone conversations and don't know what they're talking about!!!

This company is very unresponsive and the lack of customer service is terrible. We started a loan…read moreapplication for a refinance with more than 40% equity in the property and was strung out for over 6 months telling us they kept needing more docs and information which we kept providing. After 6 months we tried calling, emailing and could not get anyone to return our calls. Then we get notified by our insurance carrier that they need to change the mortgagee to Onity with a loan number so I called again to see if they closed the loan on the refinance. No one called us back for another 10 days and then we were told by Jacob Russell that our loan was not going to be approved. DO NOT WASTE YOUR TIME WITH THIS COMPANY!!!

We used Oak Mortgage, Robert Kelley to be specific, when we bought our new place... Getting…read moremortgage is never easy or stress free, but Robert made sure that the entire process was as smooth as possible. Moreover (and I don't know HOW he did it) but from the day we got in touch with him it took Robert less than three weeks to complete the entire process!!! If you are looking for a mortgage and want a very accommodating, understanding, easy going and most of all very good mortgage agent, call Robert.

in the last week…read more Took a mortgage on my first home through oak. I worked with Chris Murray. It was a fast streamlined process with excellent commuication. Oak made the process much easier than i anticpated