Worst customer service imaginable. Ignoring your clients is the lowest level of service a business can provide. They don't return phone calls or emails (I'm talking in July- not in April. That would at least be understandable.) When trusting someone with your finances, we expect someone who cares....which is why we chose a smaller Manayunk firm instead of one of the big Philly firms. Somehow, there seems to be no regard for customer care or personalized service...or any service for that matter. Since it seems clear the JEM&Assoc and our "accountant" Brian seem not to value our business in the slightest, we will be taking our business elsewhere. I don't have time to chase people who I am paying to do a service for myself and my family. If you need further clarification of the situation, it's been almost a month since my first email, a week since my follow up email asking if he had an alternative preferred method of communication, and three days since I called his office and left a message. We had to file an extension, so we are-in fact-working under a deadline. This isn't the first time we've been disappointed with their professionalism...but it will be the last. read more

I was recommended to John McGovern over 10 years ago and have been extremely impressed by he and his staff's up to date knowledge of accounting and tax preparation. I have also recommended them to friends and family members, and have heard that they were equally pleased. read more

I've been going to McGovern & Associates for years for business accounting. I couldn't say better things about them... Having used several different accountants over the years, McGovern & Associates is by far the best. Their knowledge and advice is beyond compare. Their rates are reasonable and they do an accurate and efficient tax prep... The best I've encountered. I wouldn't think twice in recommending this company. read more

I went to John E McGovern and Associates to file my taxes in 2013, and I had a pleasant experience. Generally, I find it difficult to find a tax filing place that isn't HR Block, Liberty Tax or anything else that's a big chain. I find they give you minimal attention and charge a lot. We sat with a really nice guy named Carlo who took his time on mine and my boyfriend's taxes. The best part ... it was $250 each. He gave us advice on ways to save more for the upcoming year and had an overall good demeanor. I would definitely recommend this place. I'm making an appointment to go back for my 2014 taxes! read more

I have been using these guys for a couple of years as my old Accountant passed away. Excellent service, thorough, and professional. As with all CPAs sometimes it takes some time to get a response from the IRS/State Agencies. I highly recommend Jack and team! read more

They refused to defend the deductions they applied to my personal tax during an IRS audit. So, I sent the summary and proof of expenses to the IRS myself. The IRS replied with an adjustment that disallowed all my deductions except miles while the Uber APP were "Finding Trips" (Tracked and provided annually by Uber) I sent the IRS adjustment to McGovern. Again, no help. They said I should pay the $3000.00 the IRS wanted. Then the final straw--When I asked them to wave their fees for the next tax return, they replied with the following. "We used the information you gave us." "Let us know if you will use our firm for the next tax return." (In other words. We dont need or care about your business.) I gave them all my expenses. I trusted them to choose the valid deductions. I provided the IRS with all proof of deductions. The IRS only allowed my mileage deductions while the app was on (Uber), After contacting another CPA, I learned that many of the deductions were indeed valid. Also, my new CPA provided written proof of intent to act on by behalf with power of attorney during any audits. They clearly stated they would fully defend any deductions they applied to my tax return. read more

Absolutely the worst customer service imaginable. A friend recommended Brian and in doing so, mentioned what he charges her to prepare her taxes. He charged me almost double. To add insult to injury, there is an issue with my taxes. I've been calling and emailing him for the past week to get to the bottom of it (or deal with a fine from the IRS) and I cannot get him to return a call or an email. I put in a call again today, and the office manager told me "they've been busy." In June. Unacceptable. I'll be taking my business elsewhere, and you should do the same. Their loss, since my small business is booming and I'm going to need a lot more than just tax help. read more

Disappointing customer service, major misunderstanding of what professionalism is, and the consistency of poor quality.