My PT Mahina has been great! She's gotten me much further than my prior PT. She's very…read moreknowledgeable and pushes you to get the results you need but knows when to stop.

Sent to physical therapy because of constant pain in my head, came to realize it was my neck. I am…read moreon my second to the last therapy session & it has been awesome! My physical therapist is Scarlet M. Ewing, DPT & she has been absolutely great!!! Will miss her after our last session, talking stories with her has been so much fun & the other staff is always nice. The head pain has gone away & my neck is much better.

The owner Shauna wrote back to me months after my terrible experience here in which they set me up…read morewith two young unlicensed girls (one with whom I had an appointment turned her back on me and turned me over to a teen). I was not there to lift weights. Again, they had me lift weights more than 20% of my body weight resulting in my back going out. I was not there to lift weights. I am 73 with a scheduled surgery. Shauna just replied 5 months after the incident and said they could not contact me when I am available 24/7. IN FACT, Medicare's outside consultants tried for one month to contact BIG ISLAND THERAPY with NO RESPONSE. I am now with physical therapist facility who is sensitive to patients needs as individuals. Not like BIT.

Awesome staff ! They take the time to explain to you how your physical therapy exercise is done …read more Appointments are scheduled for you in advance. Makes it so convenient for me. You can tell that they really are there to get you back to physically performing better.

I am not happy with the services that were provided with this Business. The therapist Linda is not…read morefollowing Doctor's request for heat, ultrasound and massage after my exercise. When I confronted the Business Manager and asked to see on my chart if the request from my doctor was on my chart. She told me that the Therapist is the one that makes the decision on what she wants to do with her clients. When I asked her more questions about my situation she changed the story around and began to tell me, that I owe her $25.00 for a no show fee from Last week Monday. I usually get a reminder phone call to let me know that my appointment for Monday is on Friday before.I was told that Friday's phone calls is to remind people of their Monday appointments and Monday calls is for Tuesday. Scottie called me that same day in the morning reminding me to bring a mask or no services will be provided. He failed to tell me that I have an appointment that morning when he called me.There is NO sign that says that there is a $25.00 fee for No Show in their office. I told her that I do not feel that I should pay for it. She told me that she will refuse services if I did not pay for it. When I went back to Linda and asked her why, I was not getting heat, ultrasound and massage she said, that her only focus was for me to get exercise and will not help me with getting pain relief after the exercise session. I went there with 6.5 level of pain and now I have experiencing a 10. I would not recommend you going here if you want to go there with pain and leave them in pain.

Went here a few times, staff is friendly and helpful but spends a lot of time talking story with…read morecoworkers within close proximatey. Dont be suprised that they will have you do exercises after workong on you, then they gravitate to their fellow physical therapist spending more time talking story than paying attention to their clients.

Have never been treated so rudely, and compounded by the fact it was an error on the therapists…read moreend! Had an order for a lumbar injury treatment which I KNOW was received b/c the receptionist confirmed it before I made my appt. The first appt Carol was focused on my neck and said 'we'd get to my back later'. (I'd had an order from the previous year for neck). She is so busy with a conveyor belt of sectioned areas she dashes in and out of, and seems incapable of LISTENING, instead interrupts each issue /answer you are trying to give concerns you have, and shifts to the next matter. The 2nd appt I had been in agonizing pain with neck and a triggered weeklong migraine from exercises she wanted me to do for 2 weeks. I TRIED to explain again that I was there for my Lumbar injury referral for an injury in early April -nearly 2 months prior- and needed attention to that matter and some home exercises to strengthen and a list of movements to avoid or include. I NICELY and politely tried to explain I didn't feel like she was really listening to me and she got huffy and defensive and I again, very kindly said she was being rather 'abrupt' with me. She pretty much yelled in my face, "I'M TRYING TO HELP YOU!". I kept my cool and said then please help my lumbar issues. She got very defensive and hateful and said "We have NO record of a request for that area! Only your neck!". I said I was sure the Dr's sent it and she huffed out saying "She'd just go call them" and I could "Just leave and come back some other time when they received it.". CLEARLY, someone in the office told her it WAS received but she would not confirm it but returned to say "We'll find it" and would warm up the neck and move to the back area and be sure to address it before I left. Went thru some perfunctory neck exercises-despite my instance I needed LUMBAR care- and in the end said, "We'll get you back in a couple days to start the addressing the back issue". I ASKED AGAIN, "DID YOU FIND THE REFERRAL" and she said, "We'll find it, we'll find it!". I asked the receptionist on the way out, the same one I communicated with on the phone in regards to the referral and the while waiting to make the appt until they had it, "Do you have the referral for the lumbar therapy??". She looked and said, "Yes, we have it right here". . So that, to me, would mean when Carol stormed out of the area telling me I could leave and come back another time when they had it, yet went to the front regarding it, she was made aware they DID have it. A NORMAL person would have simply come back and said, "Our mistake, we do have it , lets reset", and all would have been fine, even though she was so rude in her communication, I would have continued to try the correct area PT. Due to the hateful way she treated me though, I suppose then admitting it was HER mistake was beyond her. So, now I've wasted 2 copays for treatment of an area I was not seeking care for, been treated badly and talked down to by someone who can't take the time to HEAR a patient clearly or embrace some common communication skills one would expect from a professional of any sort. *I DID have a copy of my E.R. visit and MRI results on my first visit, which she cast aside without looking at it. I took it the second time and she did the same.

Nick really helped me after rotator cuff surgery on my right shoulder. I also have pain in my left…read moreshoulder and he helped me with both shoulders. He really listens and communicates well. Quality of care was excellent. He makes sure you understand how to do the exercises at home between appointments. The office staff is also super. Very friendly and attentive. Highly recommend.

Pain in lower back and sciatica oain running from my hips n down my leg…read moreI could not walk with out feeling extreme pain It took several sessions The pain went away but more importantly , he taught me exercises to strengthen my pelvis area n now i feel no pain at all

I went here for therapy two different times. It helped. I am thinking I need to go again and notic…read mored the low reviews. I think they are great!

Warren is no amateur... I owe them for my rehab big time…read more.. I wuz cooking them cupcakes but it really wasn't enough... His routine saved my arm motion! It's Spring here in Oregon and all the trees have blossoms... It immediately reminded me of Haruka, one of my therapists, because in Japanese Haruka means 'Spring Flower.' They're all great so you can stop looking. U found the right place!

My grandma had a full hip replacement and they got her up and running (literally) and back to new…read more They treat everyone like family and are very accommodating. I love supporting small businesses and this is a family run business. Both owners, the husband and wife are almost always there making sure everyone has what they need. The workers are awesome too and there is always a lot of parking.

Got admitted right away they took care of my husband with his needs in an efficient manner…read more Nice friendly staff. So far the only wait it for the results of the X-ray and the cat scan. So I can finish my rating and we got out of there in about 3 and half hours! Nothing like the mainland they would have my 80 year dad wait for 12 hours. I was very happy with their service thank you for helping with the Veterans.

we had an emergency de-gloving dog bite on my lower arm. The staff was super friendly and very…read moreattentive. Dr. Dan Silverman was an amazing pinch-hitter for the surgeon. He sewed me up with 36 stitches, matching all parts of my skin and tattoo together they took care of my pain in the best way possible and filled me with IV antibiotics. I am very grateful for all their services.

I've been here one time and I'm impressed with the staff. I have more appts scheduled so hopefully…read morenothing changes. Friendly and clean.

Ann the hand specialist worked wonders! Gone to one of the other rehabs for hands and they…read moreaccomplished nothing. Ann knows her stuff!! And the staff there is so nice, respectful, and professional.