Called with some questions and also my account information and Samantha was very helpful and knowledgeable with answering all of my questions. Great communication skills and customer service. Thank you read more

I have been seeking legal assistance since November 2025 regarding a toll violation disputes, I was instructed to contact the toll companies myself. I had already done so before, repeatedly. I repeatedly submitted documentation and verification supporting my account with toll lanes as well as the "good standing"with credit Despite this, my information was disregarded, and I did not receive the assistance/correction. This company is lazy and refuses to correspond with sister companies/affiliates, resulting in hold on my vehicle registration and double billing. I also repeatedly requested reasonable accommodations regarding these disputes and frivolous charges. I need my transportation for my family, medical appointments, etc. These ridiculous charges prevent me from registering my vehicle, burden me financially and pose an imenent threat hindering my disabled family from getting the care needed. It also puts us at risk with coming into contact with law enforcement due to these errors. I have already contacted all agencies repeatedly. If these agencies correspond and are affiliated/working from the same system, these companies need to clear this matter up vs trying to scam customers. I am prepared to provide correspondence, service request records, emails, supporting documentation, and other evidence in support of this complaint. read more

I would honestly give zero if i could. Nothing is more of a scam than charging someone 25$ because they owed 15 cents on an account that hasn't been used in over 6 months. Not to mention taking the express lanes ends up taking more time to get home, which is why i stopped taking them. You're a scam company like everything else in CA. Losers. read more

I have to start with, I do love the 91 express lanes. I drive between O.C. and Palm Springs regularly, and they have saved me a ton of time. For the most part, I've never had an issue with them through the 5 cars I've had since I started using them 20+ years ago. Until now... So, this is partially my fault. I got new license plates and accidentally switched two letters when entering them into my account. I discovered the error and found out I couldn't change the wrong license but had to simply add the correct one. What I didn't do was deactivate the bad license, but since it was tied to the correct transponder, I just left it, so I had two cars with the same transponder. Fast forward a year, and I'm suddenly getting charged for my wrong plate in San Francisco. In fact, I got charged twice on the same day for being in San Fran AND on the 91! I called three times to dispute the charges. The people on the phone were very nice, but the team (or person) who decides the dispute denied it three times, stating, "My transponder or license plates were verified to use the toll lane." So, it turns out, the 91 express lanes don't cross-reference license plates with the DMV when there is a dispute. So I'm ending up paying for someone else's car and going through the San Fran toll lanes, which charge me about $80. At this point, it's not worth fighting, but I did deactivate the bad license plate and make sure the right car and transponder still work. It's been a few weeks, and no more charges from San Fran have shown up, so I assume it's fixed. I hope the guy who was using the San Fran toll lanes appreciates that I paid for his trips, and I hope he has his own transponder or he's going to get a lot of violations in the mail! read more

Don't believe anything they say. They lie and don't mind doing it You have to make multiple calls to resolve a problem like getting equipment that is vital to using the service you pay for because the equipment they sold you stops working. They say they are going to mail the equipment but they don't so you have to waste more time talking to people that give you conflicting information. read more

Title: Unfair System, Rude Reps, and Zero Accountability - Beware of the 91 Toll Roads** I'm beyond frustrated with the 91 Toll Roads and their broken, deceptive system. I recently received my DMV registration only to find out I'm being charged for toll violations -- even though I always added money to my account whenever they notified me that it was low or completely out. I was shocked to learn from a rude customer service rep that if your account happens to have insufficient funds at the exact moment you drive on the toll road, you're instantly hit with an "auto violation." I was never informed of this policy. Their system is confusing and not in real time. For example, I can add $50 one day, and by the next day it's gone -- not because I used the road that day, but because charges post days or even weeks later. Their reps have even told me in the past that the Toll Roads and 91 Express accounts are linked, which clearly isn't true. Months ago, I was told not to worry because my account was "cleared." No one ever mentioned these supposed violations. Today, I called Toll Roads and then found out I now owe nearly $900 in penalties. Thankfully, the person I spoke with there acknowledged that I wasn't the first customer to complain about this flawed system and at least helped remove the penalty fees -- which says a lot. When I asked the rep from 91 Express Lanes how I'm supposed to make sure I have enough funds, she told me it's my responsibility to "check my account before driving." But how can I possibly do that when their system isn't even in real time? I can log in and see that I have funds, but because their system lags behind on posting travel times and charges, I can still end up with a "violation" after the fact. That makes no sense. How is a customer supposed to "ensure funds" when your own system can't even keep up? Then a manager from 91 called me back, and she was completely useless and condescending. She kept reading from a script, repeating the same line: "It's your responsibility to make sure funds are available." I asked her how I'm supposed to safely log into my account or call them while driving just to confirm I have enough funds in real time -- she had no answer. I pointed out that I was never informed about the "auto violation" policy, and her response? "It's in the fine print." She then said, "I can see that Toll Roads sent you several notices, and had you called us to inquire about these, we would have explained it to you." I told her that I did call several months ago, and the customer service rep at that time clearly told me that the toll road systems are linked to my account and that I had nothing to worry about. I asked the manager if she honestly believed I would have continued to use the other toll roads if anyone had told me about these violations. Her response? "Was this before July? Because my system doesn't go back further than that." How convenient. No empathy, no accountability, no willingness to help -- just robotic responses. I've already paid for every single toll I've used. No one went unpaid. Yet now I'm stuck with a DMV hold and hundreds of dollars in bogus charges. Instead of addressing my legitimate complaint, both the rep and manager tried to push me into signing up for automatic payments -- even after I told them multiple times I stopped using the toll roads months ago because of their shady system. This company is not for the customer. Their billing practices are misleading, their communication is poor, and their representatives are dismissive at best and manipulative at worst. If you value transparency and fairness, avoid using the 91 Toll Roads at all costs. read more

Absolutely horrible customer service. Their goal is to get as much money out of you as possible. They do not care, and they will mislead, lie, and deflect just to get your money. Try asking for a supervisor. They are all too busy to talk to you! They send an outrageous bill and then cut it in half as if that makes it better. $800 is still way too much to pay! Especially when you have an account in good standing! I am beyond frustrated and upset. Totally pissed off and wish I could avoid this stupid road, but we have no choice. Absolutely despicable, disgusting, gross, horrible, and unfair policies. read more

I have been with 91 Express for 21 years with multiple cars. I just got off the phone with Christina, she's a supervisor. I sent them my EV paperwork just when I bought my car last December. They said that they didn't receive it and they decided to open up a case for me. Called again in March and they said you need to upload it to the portal, told them I don't have access to the portal but I can email. Spoke to Andrew and he said that he received the email. In October found out that they didn't give me any credits and have been charging my account. Called to get credit and Christina said she can't give me any credit. She said that Andrew made a mistake in understanding when I asked him if he received the email with registration. When I asked her to send me the recording of the call she said she can't give it to me and can't give me the credit And then hung up on me. That's an amazing way to treat your 21 year loyal customer. She then texts me instructions how to login to the portal. read more

91 Express Lanes - Text from 91 Express - Public Transportation Near Me - Corona, California

I would not put any star if I could... I called to pay penalties of a violation I owed that I was unable to pay as I never received the notices due to being hospitalized. The lady I spoke to, "Fabby" literally laughed when I told her I was hospitalized. Didn't expect empathy, I was just explaining myself on my delay. To laugh at me is another level, very unprofessional. I requested to speak to Supervisor and of course, they were unavailable. read more

Total scammers. They tell you to go back to MetroExpress (which is also horrible) and then when you call back say "oh, we can't see their system, I can't help you" And they're rude and condescending. Horrible experience, scammers, total rip off. If I could choose zero stars I would. read more

If I could go lower than a 1 I certainly would. I called to question two entries on a bill that showed me somewhere I was not and was told by the rep they don't make mistakes. I asked if he had a photo of my truck and was told that was from another agency they just handled the billing as it was on the 241, not the 91. I guess he knows they don't make mistakes either but when he said I just had to pay it and there was no appeal I let him know I could not wait to answer their questionnaire they said up front awaited me at the end of my contact with the rep. He said good bye and disconnected me so I did not get to even let them know the service sucks, the rep was horrible and they are just like a govt agency, worthless, overcharging and incompetent. And there is no place on their site to voice a complaint. read more

I currently have an account with Metro express lanes. My transponder from them works with all of the Orange County transportation being 91 express lanes, toll roads, and Metro express lanes. I'm gonna try to make this story not too long, but I had a license plate with GRRR300. And the 91 express lanes and the toll roads each gave me a ticket saying that my License Plate wasn't on their reading system, which is connected to the DMV. After months of going back-and-forth. I realized that on the paperwork they were sending me with the ticket read a license plate of GRRR3OO. So after going almost a half a year back-and-forth, their readers read the letter Os after 300 instead of 0s. I continuously called them and told them it was their mistake that their License Plate reader was reading it wrong and had Os instead of zeros. And they said, even though that was the case, the ticket still stood and they even put a hold on my registration on my car. I told him I was not paying because I had done nothing wrong and it was on their end that needed to be fixed and they just kept telling me it was the DMV's fault. So now I went to AAA to get tags for my car and they said I had five citations against my car and I wasn't allowed to do anything until those were taken care of. So now I have gone through hours on the phone back-and-forth with them and now gone to the AAA and have wasted more of my time because of their wrongdoing. I need to speak with somebody to get this figured out because nobody apparently could help me after hours and hours on the phone with them. I also would like to be reimbursed for my time. read more

This company is trying to give us the run around and trying to get us to switch to their company and charge us a 90 dollar fee. Who knew that there were three different companies?!?! We are currently with the toll roads and they have been great with customer service but this company is just trying to take our money. We had an expired credit card with we replaced with a new card on the account but had a few days where they charged us for violations. The other companies forgave the fees but this one will not. I have called for 30 minutes a day since October and they want something new every time and always asking to switch accounts? I need to speak to someone who is in charge but apparently no one is. read more

Referred our houseguest to this business to sign up for the "speedpass" Well, apparently they've moved..!!?? I guess they don't update their website as you'd think they would...? ‍ read more

The office was very clean and the staff is very pleasant. I asked many questions and they had info for everything I inquired about. Parking was easy. read more

website is a joke. try to update charge card, site has no instructions and won't,t let delete and add new or update old. lanes are ridiculously over priced and traffic is heavy at peak times and they still overcharge for access. read more

Accident on 91 Express lanes means it's taking me an hour longer to get home then if I took the normal lanes. Think they will forgo charging all of us? Think not, they will definitely still charge you while making your life miserable. It's rarely faster to take this lane, and still charges you even for 3+ during "rush hour". As if 25% of the money I pay for gas doesn't go straight to taxes. Democrats are a problem for us all. read more

The 91 Express Lane agency is a complete self serving agency that most likely few if any 241 toll road users know is a different agency than the 241 toll tag that allows one to use the 91 freeway fast trak. Its all a scam. When you communicate with the 241 toll agency they don't keep your written correspondence. And they don't notify the 91 Express Lane Agency of any updates to your toll tag. So I got stuck with over $125 in fines for 5 supposed toll violations to which the toll road gets to be judge, jury and executioner related to the money. Back in 1985 at a Yorba Linda Chamber of Commerce meeting as a director I encouraged then Gaddi Vasquez, County Supervisor that the 91 freeway could be utilized with car pool lanes and/or a nominal toll to reduce traffic. He stated it was not possible because the 91 is a state highway and tolls would not be permitted because our taxes already pay for the roads. Whether that is true or not the toll roads as a supposed separate agency must be making someone a lot of money, because when they first started if your commute was interupted you got your toll money back. That went away too. I guess we all still believe that the 'lotto' when approved would fully fund our schools. One government lie after another. Too bad we keep voting for this non-sense. read more

This place is a rip off. It's a scam. You have the sticker to go on the 91 fast track but yet they find you because it didn't go off and you had money in there which makes no sense at all. read more

I am very disappointed with the service i received when contacting the 91 Express Lanes customer service. The level of customer service has plummeted. The sad part is they do not care!!! read more

Teresa is customer service was absolutely no help and rude as hell !!! Tried making my payment two days in a row, both times the automatic system would bump me off the phone call. Called today in hopes they would honor original price due to the phone lines not even taking my notice ID number before ending my call. Making it to where now I missed my fucking payment. Greedy fucking assholes probably do this to people on purpose to make them pay more in the end. 50$ bill turned into a 110$ bill over night. If the automatic bill pay line is an option, then you guys should probably make sure it's working correctly !!!!! read more

I'm very disappointed in their billing accounting. I had a charge back in January which I paid via my bank's online payment. I have a confirmation from the bank that the check was cashed. However, 91 Express Lanes system shows they never received my payment and sent me a delinquent notice. I needed to clear the amount using another method. I have written 91 Express Lanes multiple times and they refuse to take action even though I submitted a dispute with the bank's proof of payment. I'm now working a dispute through my credit card company to reverse the charge since my bank proves that 91 Express Lanes already received my January payment. They've stolen my money and I now need to tell the world! read more

Has to be without doubt one of the worst managed crime business in the country. If you chose to use this consumer high jacking outfit, watch your account daily. They are error prone, probably by design, that lease you with zero chance of getting a refund for their issues. I now use this criminal org only when it best for me and double check immediately to catch charge errors/issues. read more

These scammers are asking for a class action lawsuit. I purchased the standard plan. If your account goes to zero or negative, they begin to charge you penalties. That's understandable. I received a letter and I replenished my account. But they kept charging penalties because I owed more than the replenished amount they stated on their website. So for months, penalties kept accumulating and turned to hundreds of dollars for a road that I was not even using. How hard is it to inform your costumers how much they owe and provide an exact figure on their website? Their letters never state how much you owe either. Please be careful and keep track of your usage and don't rely on their website. They are racking up millions of dollars of hard working people, at least have a proper website portal that displays EXACTLY how much people owe so that you are no profiting from penalties. I will be looking for legal options. read more

Can't even contact these people unless your work schedule coincides with their limited office hours. It's 2024 and they still want you to send them postal mail, walk in, or call during limited hours. There is no other way. You cannot send a msg, no email, and no way to contact through an online account. Typical dinosaur govt. incompetence. Welcome to 1988 when there was no internet. They encourage account management via online but guess what? It won't let you edit the most basic info. Joke. I hate this business but it is a necessary evil since they own the road. read more

I am incredibly frustrated and want to share my story to help anyone else avoid a similar situation, and to sum up why 91 Express Lanes is a sketchy operation that does not prioritize customer service. Me and my husband sold his car one year ago (Feb 2023) and went through a pickup service to have his car retrieved. The retrieval service picked up his car before we were able to retrieve his belongings. All to say, the transponder (and other personal items) were still in the vehicle. I immediately logged into my 91 Express Lanes account to remove the vehicle from our account, which I thought was the step that needed to be taken (intuitively, how would I have known other wise?). Fast forward one year later, I realized in my account that I had been paying for a random person's commute for one full year - more than $1000. It was tough to catch the fees as my husband actually uses our transponder in our new vehicle, so I only realized it after seeing that my account "threshold" had been increased and noticed strange tolls for roads in another part of the state. I called 91 Express Lanes to share that my transponder had been stolen and created an itemized excel sheet with all of the wrong transactions and rides that were taken by whoever stole my transponder (they were in Northern California, I am in Southern California - very clearly weren't my uses). I opened a case and spoke with multiple representatives. Only to be told there was nothing they could do since the transponder was "correctly used" on the toll roads. They told me I should have not only removed the vehicle from my account, but deactivated the transponder as well (how would I have known that?). The cherry on top is that since I had no avenues to go with 91 Express Lanes to recoup my lost money, I went through my bank and spent time with Chase disputing my charges. I chose to only dispute a recent $140 charge to my account versus anything near the $1000 to just recoup what I could and move on. $140. Chase refunded me the money... only for 91 Express Lanes to call me and tell me my account was delinquent, and to repay the $140 because Chase took it back from them following my dispute. Not only could they not help me, but they made me pay that small portion of my stole money BACK after I went through my bank, separately, to recoup a small portion of the money that someone stole from me through a stolen transponder. The customer service throughout this process was incredibly pointed and not helpful - I was continually told to just pay the balance or I'd be sent to collections. And my "case" that I spent time building was rejected in less than 12 hours. To say I am frustrated is an understatement. Be careful when using transponders, do everything you can to avoid any issues with 91 Express Lanes because they WON'T be helpful, and when deactivating ALWAYS call and talk to someone versus just using their website, to avoid what happened to me. read more

One of the most heartless organizations I've ever run into. A simple run to and from Tustin from Riverside county cost me $100 in fees because I had no idea my credit card had expired on the Toll roads account. They were unwilling to waiver even $1 regardless I had lost my job months earlier, had taken in multiple family members due to rough times, and simply missed the fact that my credit card expired when I used the 91 Express Lane. I had even added a new CC to the toll roads account less than 2 weeks after my violation in early November. My $113 toll is now paid and lesson learned. Customer service score: 0. They are a horribly unforgiving company. read more

There just money hungry.there customer service must make commission on the tolls they get paid.

Looking at all the similar reviews of this brazenly malicious company, I say it's time for a lawsuit, which my husband and I are pursuing. My experience has already been echoed on here by others, but I'll go ahead. I used the 91 a few times in 2018 for work during rush hour. I had a valid fastrak account. The transponder beeped every time. Over a year later I'm waiting for my state tax return when I get a letter from a law firm, Linbarger, Goggan Blair and Sampson saying they confiscated my tax return and I still owe them 800 dollars, or they would suspend my license. This is the first correspondence I ever had. I looked up the law firm to discover they work for the 91 Express lanes and that these were violation fees from 5 separate tolls. They referred me to the 91. I called the 91 and they told me to have the toll roads send over my info to prove I had a fasttrack. That's all that was needed for the fees to be waived and my money returned. "They do this every day" the customer service rep assured me. So I called the toll roads and they did it. I called the 91 to confirm and they said it was never sent. So I called the toll roads who sent it again, but assured me it was sent over the first time and confirmed by the 91. I called the 91 yet again (a week later to give them time to process) and said they didn't have it and blamed everything on the toll roads (a company I've never had a single issue with). How tacky can you can be. Then I was told by yet another rep that none of this is correct and that I had to email my fasttrack account info to the 91 customer service department, directly contrary to what I was told by previous reps. I sent it. Then they said they needed 4 particular months. "Is this all I need to get my refund back?" "Yes, that's all," the rep assured me. So I emailed my account statements from the following months. Then I got the email response pictured from the 91, asking me to provide further dates, including a date in THE FUTURE that hasn't happened yet. How the hell would I be able to do that, and why? Obviously there's nothing but morons and crooks working there. It's most likely a typo, but that just proves how full of shit they are, coming up with random dates. Oh, and no word about the money they stole from me. I've never seen such blatant bullshit from a company. Its abundantly clear that they are greedily stealing money from citizens then scaring and threatening them into paying, or making them jump through endless hoops. Not only am I determined to get my money back, but because of how they treated me I'm determined to cost them a bunch of money too. We're filing for small claims court. I can't say how pissed I am but I can say I will be making them pay, and you should too. read more

91 Express Lanes - A moron - Public Transportation Near Me - Corona, California

The people don't give FastTrak credits it reserves, yeah, it is annoying with prices difference depending on the hours of the day. But the people who drives on it doesn't know that YOU NEED a transponder to drive on this LANE. It's not like the HWY 73 where it is only a TOLL road, it takes a picture of your plate and charge you to drive on. The 91, is an EXPRESS lane, a lane you have a transponder that the system scans to charge from your account, and it is a 70$ to open an account! But if you live in Riverside or anywhere there, and you work at OC, it is recommended to have a FastTrak. Shoutout to the guy Josh who took my phone call today, my room rarely gets any signal, and he was patient enough to keep me online and instead of hanging up he even ensure many times that he can't hear me and I had to run outside to talk to him. Very nice! read more

Not often do we think of reviewing the people actually working at a Utility or Professional Service like the 91 Express Lanes. Over the years, I have emailed the Express Lanes for refunds or credits and have always had a good experience. When I've called they have always been friendly and very helpful on the phone. Recently I purchased a new EV and in the area I decided to stop in to pick up a new transponder and to update my account. There I met Sandra R., Kimberly S. and Stephanie G. and was immediately acknowledged and greeted as soon as I walked in. A nice touch to make a person feel welcomed and appreciated as a customer and consumer. I got lucky and caught them at a light moment in their day and they all engaged me in light conversation and inquired about the new electric car I had purchased with interest. They set me up and explained a program designed for EV's and offered helpful tips and suggestions. A real added value in anyone's book. Its a great reminder that when you treat someone nice, they are generally nice in return. I'm too get frustrated with the heavy congestion we all face on the 91 freeway and the cost's associated with driving a car now a days, but I'm truly thankful for the partnership I have with the 91 Express lanes and the people who are there to help us with our everyday needs who are frequently overlooked. read more

For some reason, and I'm sure it's all about the money, the highway patrol deem it necessary to patrol those two lanes in which you pay for rather than patrol the five Lanes outside! I guess there's no limits on how creepy greed can get... read more

If you use the 91 Expressway, use at YOUR OWN RISK! on October 11th while heading Eastbound on the 91 expressway between Corona and Riverside we suddenly ran into a large amount of debris and clothing in our lane. We could not stop since there was a car to our left who swerved left to avoid it and a car in back of us so we ended up running over it. It caused damage to our car and we immediately reported it and filed a claim with the Riverside County Transportation Commission. Much to my surprise, they rejected our claim and accepted no responsibility even though they were at fault for not clearing the debris that could have caused a major accident. Apparently they only clear the roads once a day. What a racket!! We pay extra to use the Expressway, in addition to our tax money, and they accept NO RESPONSIBILITY! No wonder they have 1.3 stars (which I told them about) and they could care less. read more

Worst express lanes ever. During peak periods, the lanes go slower than the general lanes. It's a rip off they only work 70% of the time.

This toll road is trash literally the regular freeway is passing me by, got charged $15 dollars to sit in traffic. The should put a indicator on there signs to show how long it would take to get from point to point. Straight crooks read more

I would rather deal with 2 lanes of traffic than 4. I always take the 91 express when going to the Inland Empire. The speed limit should be minimum 70, not 65 as posted. Also they discourage use during rush hour traffic by super high prices during peak times. I pay, even when it's slow. That's annoying. You should get rebates when that rate goes up, but it's slower than the freeway. read more

Even with an active transponder, we have been through a rough time with this operation. They can erroneously screw up your DMV registration renewal and, more and apparently, not care much. Be warned to stay clear. read more

Read all of the reviews below mine as I have had the same experience. Lost a transponder, called to get it replaced, it's been 2+ weeks and nothing sent to me. Now we can't drive the tolls because we can get a violation OR get pulled over by CHP to get a ticket. Not sure why the "new" sticker would take over 2 weeks to ship to the consumer that needs the sticker to use the product they are selling. Maybe the Express Lanes needs to review Amazon's shipping guides and follow suite! read more

Disgusting money grab is all the 91 Toll Rd. is. I had a sticker from OC Toll roads that I canceled when I got a new vehicle. beware don't drive the 91 unless you have a sticker . 25.00 dollar fine each time . I figured it was just like the OC toll road where you could go through even if you didn't have a sticker and then get online and pay . boy was I wrong... 450$. wrong!! read more

I just found out through that horrible law firm/debt collector and through the 91 that not only did they charge me over $450 for three tolls from last year, they Double charged me as well! Same toll violation, same time, same day and one time driving through- over $250 for county of Riverside and over $400 for county of Orange. How is this even legal? I am ready for them to get a lawsuit. They also never sent me anything or tried to contact me (I only found out through the FTB) and wow that Linberger blah blah blah Company doesn't give a shit and are super rude. They need to be sued too read more