Gregg and team at Action Restoration did an amazing job for us recently. We have a water leak in…read morethe kitchen that leaked into the basement room that had to be remediated in a short time frame. This team came in, assessed the situation, put together an action plan and executed flawlessly. They were very close to their original estimate which showed experience in the industry and solid knowledge. They had amazing communication throughout and were very sensitive to the usability of the home during the remediation process. I will use this service again without any hesitation! Highly recommended.

The team arrived on time and was very professional. They cleaned the carpet in two bedrooms, a…read morecloset, and a small hall plus cleaned the tile in my shower for their minimum charge of $150 which was worth every penny. They moved and blocked all the furniture with styrofoam blocks and cleaned under the bed. It was a pleasant experience.

Twice now, these guys have come to our house and absolutely saved us from ruin. The first time, we…read morewere on vacation in Italy, and they were able to come on a Sunday and save most of our stuff, as well as our house, from a broken toilet fixture that flooded two floors of our house! The second time was much more minor, but they came by in the middle of the evening, and got EVERYTHING taken care of! Not every detail has been perfect, but everything that has gone awry, they have bent over backward to make right. Which, to my mind, is the best part. Thank you SO MUCH to Forrest and the guys at 24/7! You guys are the best!

Firstly, the good things. These guys responded quickly and were on site and ready to work. The not…read moreso good stuff, the initial estimate was $6500 and then that went up to $8000 and then finally came in at $9000 even though they did less work than the original estimate called for (didn't have to tear up another room). A certain line item got added to the final invoice for $500 that was not reflected on the initial invoice or communicated that it could become a cost. After multiple emails and jumping on a call they were unwilling to see that there estimate was way off and wouldn't reconcile the $500 line item or the lack of transparency from their initial estimate. They also damaged the trim work when removing it and then didn't admit to it. Only after being pushed (after initially denying it) did they admit they had damaged some. Use with caution.

This company is your #1 Emergency Restoration Experts in Northern Colorado! The team is…read moreprofessional, communicative and assuring... which is nice in an emergency. Thanks for always being so awesome, Team Property Craft!

Mike came to my house within 2 hours of my calling due to moisture collecting in my basement! When…read morehe got there, he immediately pulled up the carpet to find that it was simply water seeping in the cracks of my floating slabs (no cracks in the concrete itself thank goodness!). Helped me get the carpet airing out and fans running and took the time to find areas outside and steps we could take to prevent it happening again. This was all done as a consultation at no charge! Within two days he returned with a crew and mitigated the moisture around all areas by cutting back insulation and spraying everything down with BotaniClean to treat any bacterial damage! Absolutely amazing company!!

After an initial experience Luke called and turned it around. Very profesional and reasonable…read more Seems like he takes care of his customers and is very responsive.

We had a flood in our basement. Chris and Ryan came out to do the water removal. They were prompt…read moreand went out of their way to accommodate us. I can not say enough about how pleased we were with the excellent level of service we received.

I only gave this a one star due to how we ended up and were treated by this company's restoration…read moreteam. My insurance company called Servpro to come out to our home to inspect the damage done by our water heater. They came out as soon as they could and started the drying process. It took roughly a week to dry it out. They then disassemble and trashed our bathroom vanity and counter top due to the water damage, they also cut out the areas of drywall that needed to be replaced. This completed the first stage. We were happy with every employee that came into our home. They truly made us believe that they were concerned about doing everything top-notched. We like them so much that we were set up to have the repairs done by their restoration team. When the restoration inspector, Clint came in, he was encouraging and left us believing we were in good hands. He said he would work with my insurance company and attempt to get us more money than they wanted to pay out. (Insurance did not want to pay out as much as was needed to fix all the problem areas.) About 3 week of not hearing back, I began calling Clint to see where we were. I got through to him on the first call. He asked me to allow him to advocate for us, again making us believe he was going to get the best payout from the insurance company (again...that didn't want to give us enough to cover most of the damage). This is where business turned bad. After not hearing from him again for a long stretch of time I phoned him again. Left a message and waited for his call only to be ghosted, a few days later again no call back, then again ,then again and then a fifth time. I was able to voice my concerns to 2 other employees that said they would leave a message for him also. To one of the employees I even asked if this job was still something that they were interested in and he assured me they were. After 2 month of my house being turned upside-down, I am beyond frustrated, upset and highly disappointed. I would not recommend the restoration team to anyone looking to get a job done. When a business does not call you back they are not a business worth dealing with. There are a lot of other companies willing to do the work in a timely manner or at the least will inform you what they can or cannot do.

We experienced a residential basement water issue and called ServPro. They responded quickly, but…read morethat is where good service ended. They were fully advised of the situation before dispatch, but arrived unprepared regarding equipment. They spent 3 1/2 hours here and then told me their boss had redirected them to another job. They left me "high and wet" even as a plumber was finishing up mitigation efforts. The next day they were not able to return, they just called about returning. We cancelled involvement with them at this point and spent the next couple of days removing the water manually with a shop vacuum. To add insult to injury in this scam, they charged my $1,483 for 3 1/2 hours work. Only one person was working and two were randomly supervising. Clearly an exorbitant wage for a poor result. I can only advise anyone considering ServPro to run the other way. You are about to get hustled!

We asked that our concrete back steps be removed. Ace of All Trades responded immediately to our…read morerequest, answered all our questions prior to doing the work and provided quick, efficient and professional removal of our steps. We will keep their number handy and use them for any future work because of their professionalism and prompt response.

We set up a time he was supposed to come over and he completely ghosted me! I called, texted,…read moreemailed to find out what happened and got no response!!! Totally unacceptable and unprofessional.

We had RTC Restoration and Renovation come to our home in October of 2020 to perform mitigation of…read morewater damage from a leaking kitchen drain. We were denied on our insurance claim and were responsible for payment of a bill for over $7,000. We paid half of the bill in December, with the understanding that we could pay the other half in January. At that time, we had not received an itemized bill for what exactly was done, and it took quite some time to get one, involving a lengthy email exchange. When we did, we found items and services that we had either not received or seemed inflated. We estimate they charged us about $1700 for items and services either never received, or were vastly over-inflated for what they were. They got hostile when we requested a review of these charges, and threatened us with a lien if we didn't pay up in full immediately. We also were mistakenly sent an email the owner sent to his account manager that was incredibly rude and hostile. They tried repeatedly to recall sending it, but too late. We don't understand why they took this tack when a simple review and some adjustments could've solved the problem. For instance, a sheet of plastic thrown over a desk was called an "Containment Barrier/Airlock/Decon Chamber", and it cost us $174. They claimed to have used mold mitigation substances, but no mold was ever found. They charged us for moving a stove, that in fact, never got moved. And so on. In any event, to avoid hassling with these people any longer, we paid off the balance. In the meantime, we've filed a complaint with the BBB and the state Attorney General's office.

Reviewing work done for my elderly mother…read more The Good:They were there within an hour and a half during a crisis. Did the job. The Bad: She received a huge bill for mitigation services without any itemized details. We then had to ask for and finally got the itemized details, one example is $669 for 6 fans and a dehumidifier(unmonitored for 6 days) to dry concrete (once the laminate floor was ripped up). Seems like overkill for a small affected area (approx. 215 sq feet). Her concern about that specific detail cost was never responded to. There is more to the story, but I will leave it at that. Advice: You may need them in a crisis and they will promptly be there, but DO ABSOLUTELY get other bids for the reconstruction.