Update: Since…read morecontacting the store for feedback, the manager went out of his way to fix the situation by coming around my house to pick up the bike to take back to the store and fixing the remaining issues on the bike foc. He then brought it back to my house the next morning, all before business hours. I have to give credit to this effort and have since added 2 more stars to the original review. ---------------------------------------------------------------------------------------------- I left my bike at the shop for servicing and I was advised that I will be contacted once the mechanic discussed what work was recommended. I was not contacted for over 2 weeks, during which I contacted the shop 3 times and was told each time that I will be contacted back by the mechanic who knew what was happening with the bike. When I was finally contacted 2 weeks later, I was told that work was completed and I was hit with a bill for over $1000. The shop had organised for both of my shocks to be serviced without me agreeing to the work. When I picked up the bike, I advised how disappointed I was and the staff apologetically advised that I will be contacted the next day to discuss what can be done about this. It has been over a week since then and I have not been contacted. I am extremely disappointed and I've lost confidence in 99 Bikes.

I purchased via Click and Collect and the sales girl was really helpful, I had a little issue in…read morethe product and I went to replace and got the same smiling faces taking care of the issue personally and resolved there and then. Thanks 99 Bike Lidcombe Team.

99 Bikes is my go to for all my cycling needs. Always have the most competitive prices backed by…read morevery friendly staff that are always willing to assist.

I use their services as a one stop shop for good quality products and their service is good value:…read morefast and efficient. Always make time for an appointment and have always been satisfied with the outcomes from the work provided.

Suuuper friendly bike store. These guys really strive to get you to come to the store instead of…read morebuying all your stuff online, which is really needed in these times. Here's some of the things they do: 1. Buy a bike there and you get 10% off accessories etc 2. Group rides on the weekends, different ones for different skill levels 3. Good advice 4. A variety of bikes and bits 5. Warranty service I've been really happy with their work EXCEPT, there's this one guy. Most of the staff are friendly and have good customer service, but the shorter guy in there can be gruff and unfriendly sometimes. Avoid that guy if you can.

Got my road bike serviced. 95 aud is expensive for 3month old bike. Adjustment made were minor…read more Tries to sell tire, headlight. Bike scratches that were not there before. Next time i will re invest in diy rather than paying so much.

I recently had a family member in Australia doing a trip down the coast from Sydney to Melbourne,…read morethen across to Adelaide. Wanting to ensure the bike was in good roadworthy condition, they booked it into Wooly's for a going over...check all the bits and bobs to make sure it was good to go. Paid almost $100 AUD for the service and was assured everything had been checked and attended to. Imagine the surprise on day 2 when the front wheel almost detached from the bike whilst cycling... Shoddy "workmanship" 10/10 would NOT recommend this business to anyone

So many bikes! This place is pretty cool, if you a cyclist. Two levels worth of various bikes and…read morebiking equipment, all top notch. And some great help too. And theres a service centre below, so 3 levels of biking assistance in total. And even little pedalless bikes for the younguns to walk/ride around on. But what blew my mind was a bike that could fold away. You know, to fit it in your boot. Mind. Blown. I consider this place a pretty dependable, knowledgeable store for your biking needs. I suppose the one thing it doesn't have is unicycles. Tyler is disappointed, but has come to expect this of just about all cycle stores.

The vibrant blue façade of Inner City Cycles assures that you can't miss it. It is an impressive…read morelocal shop that carries road, mountain, and hybrid bicycles. Not sure which one you want? The staff is qualified to explain the different types of bicycles and help you pick the one best suited for you. I had my hybrid bicycle taken in for maintenance and the mechanic did a phenomenal job. While the mechanics at Inner City Cycles are very talented and professional, the customer service in the front the shop is appalling. I came back a week after having my bike repaired just to pump a flat tire. When I asked if this could be done, I was rudely directed to pump it myself. Just as I was leaving the store, I was unexpectedly stopped by an employee and charged $5. I pumped MY OWN tire with AIR and was charged for this? I found this unacceptable, especially since I had that same bicycle repaired at the store a week earlier. It's unfortunate that the excellent mechanical service isn't reflected in the customer service.

My husband and I brought our bicycles here last week to get serviced and were very happy with a two…read moreday turnaround on complete tuneups for our titanium road bikes. They even attached the lights we bought for us. The staff was knowledgeable about local bike laws (which we don't know because we are American) and seemed pretty chatty and friendly. So glad to have a bike shop in the neighborhood.

I'm not a gearhead, so I won't get into the finer points of bike shops here since I don't know…read morethem, but I had a great experience here, and I would recommend this place to anyone in my particular position. That position is a newly transplanted University student, with a limited budget and lack of desire to spend my days here trolling Gumtree for a deal on a used bike. With all that said, I went in here and got exactly what I wanted, for a pretty good price, with almost no hassle, and a few extras thrown in to boot. I got a 'fixie' or fixed gear bike, for about $350, which came with a lock, some lights, and a water bottle and some servicing I think. Anyway, it's been a fantastic bike so far, and it was nice that they threw in all the extras, even if they weren't the best quality. So if you're looking for a bike to get you around town and don't want to spend $1000, I'd give Reid's a look, they have all different styles of bikes, and the prices are pretty solid.

I went here because I saw that they had the retro bikes on sale. Plus my cousin who is an avid…read morecycler said that these guys were pretty good. So I ordered one in store, with the package of bike pumps, helmet and a whole host of other bits and pieces. My very first bike!! I was excited. Plus 3 years servicing. I was advised that my bike would be ready within 10 business days as they didn't have the colour I wanted in store. Sure, no problem I say. They advise they will call me to let me know when it's ready. So I paid and off I went. Day 8: I call them to check that my bike will be ready to pick up that weekend as I hadn't heard anything from them. They put me on hold as they can't find my paperwork. The guy gets back on the phone and says yes, absolutely, it should be ready by Saturday which is day 10. I request a call back just to confirm that this is the case so I don't waste my time coming in if it's not ready. He advises that it's marked to get a call when it's ready for collection. Day 11: I call and leave a message as no one was answering the phone in the morning. By midday I had no response so sent an email as well requesting a call as per my voice mail message that morning. By 3pm I hadn't gotten a call back so decided to call them again. Finally got through to someone who couldn't find my paperwork and put me on hold again. He came back on the phone to advise that my bike hadn't been set up because my paperwork had been overlooked. Great. So even after I called a few days before it was due to be picked up as per your company's 10 business day turn around quote, you still haven't gotten it ready. I get an apology from person on phone, I realise it's not his fault however am having trouble containing my frustration. He advises that he will see what he can do and call me back. 3pm same day he calls me back and advises that it's ready for pick up. I advise that it isn't really helpful as it's a Sunday afternoon and I'm busy out of town with family. I had set aside time the day before when it was meant to be due to be picked up to get this done. I advise that I can't get back into the store until the following weekend as I have no time during the week. By this stage I'm feeling like I've just handed over $400 to a company to screw me around and offer me no customer service what-so-ever. So I go in the following Saturday to pick up my bike. They wheel it out and it doesn't have the studded seat as per my order. They apologise and take it away to fix. They bring it back out again and hand it over. I was advised when I was looking at the bike that they would get me to sit on it so that it can be adjusted to my height. There was no adjusting. There was no looking at anything. I was handed the bike and the guy spun on his heels and walked away without a word. Suffice to say that I wasn't really happy with the service to date so I sent an email the following week in regards to my experience and how poorly it was handled. To this day I still haven't gotten a response from management or the store. So if you're after a bike? Go somewhere else. I'm gutted that I have to use these people for servicing for the next 3 years as it is. Apart from that the bike works well. Pity about the actual non-existent customer service though.

Support your local…read more Sells MAAP and attaquer. Workshop is busy but they get the job done A tube will cost you 8aud Most people come here for a bike fix and picking up something touristy It's a pretty big store but aomeone should talk to you within the first few minutes and give you a hand if you need. This store mainly stocks trek bikes

It's all about the gals in the separate women's only side store of Clarence Street Cyclery. I had a…read morefantastic and super productive visit here the other day. I went in to look at my options for a reliable and 'pretty' street bike with a few trimmings like baby seat, bike lock, helmet x 2 (one for the little one too) and a basket. I came out with an 'eco' bike with all the trimmings I wanted at a price just above what I expected to pay. Sherryn helped me out no end and I felt like I made a new friend. She was not salesy at all and knew her stuff, answering all my questions - and there were many. She was also very patient with my 10 month old daughter who was grizzly after a big day out and didn't want to try on heavy helmets. She was also patient with me as I took forever to decide between the pink and the green striped number (a gals gotta match her bike!) Sherryn organized for the team to fix the baby seat, basket and stand as well as deliver to my home free of charge within a few days of my store visit. Will, the ultra friendly Scottish lad who delivered my bike also showed me how to take the baby seat on and off. I can not recommend the women's Clarence Street Cyclery enough. P.S. the Eco Trek bike is made from recycled, locally or sustainably sourced materials and it is very nice to ride indeed.

Good range of bikes and very conveniently located. Communication with shop for enquiries and…read moreupdates via phone can be a little hit or miss as it's all via owners mobile, and he's a busy man. They are a friendly bunch though and I'm super happy with the bike I bought.

These guys are helpful & generous... they let me try almost every bike in the shop then borrow my…read morefavourite one overnight.