NEGATIVE 10 stars. I ordered something yesterday for same day delivery on Amazon Prime. The driver never called me that day. When I saw a voicemail from a random number, I called it back, and it happened to be the driver who left after 5 mins of being in the area. Mind you, I had been tracking the delivery all day long on Amazon, and it said the package was in transit. When I call this guy back, he says he'll find someone who can deliver it to me the same night and he'll call me back. An hour passes, no call. When I call him back an hour later, his phone is off. Great. This morning, I stayed home and didn't go anywhere because I didn't want to miss the delivery again. I had again been following the package status on Amazon. From 8:00AM - Noon, the package was somewhere in the universe being "in transit". And all of a sudden, the status went from "in transit" to "Delivery Attempted".......I never got a call or a notification on my email...so who is this alien spaceship trying to deliver to? Save yourselves if you ever see this as the shipping company. Just cancel your order to save your time and sanity. read more

Same as everyone else... Ordered the same day for Amazon same day delivery. They received it at 12:52PM. I'm 20 minutes from their office and at 7:59 I receive a note that it is delayed. Funny how their website states if you contact them after 8:00 you will be called back the next day. They are such a joke! Why doesn't Amazon drop this incompetent company. Whenever I have same day with Lasership, it arrives every single time. Anyone who would use this company is asking to be screwed. read more

Placed an order with Amazon today for same day delivery and viola my package was delivered way before the 9pm deadline. Thank you for a successful delivery! 9/7 Ordered another package for same day delivery and it arrived on time (way before 9) and without incident! read more

NO NO NO - DRIVERS LIE Placed an order with Amazon. Promised delivery by 9 p.m. that same day. 8:48 p.m. tracking says it was delivered to front door. It was NOT. Next morning at 9:20 a.m. A-1 delivers and hands me the pkg. When I asked him why it stated it was delivered last night at 8:48 p.m. he tells me his car broke down and he has to deliver the remaining pkgs. this morning. When I asked him WHY he logged in that it was delivered last night at 8:48 to the front door when he KNEW IT WAS NOT.....he turned around and walked away. This guy lies and works for A-1? I'm sure this isn't the first time this has happened - yet, he's still working there....logging in wrong information.....and people like me aren't getting their pkgs. on time as promised. Amazon needs to find ANOTHER carrier! read more

Simply awful, and Amazon is just as bad for entrusting them with packages. Basically if these folks get their hands on your order, kiss it good-bye. They will leave packages outside at 2AM, leave it at bar next door, all because its convenient for them. Oh and they will also not show because of weather or natural disaster that doesn't exist. I hope Amazon reads these feedback posts. read more

I ordered next day shipping from Amazon. My package was delayed right before it was supposed to be delivered. What was promised to be a guaranteed delivery by 9pm, delayed by 1-2 days. I asked for delivery the next day in morning. However this company only delivers between the hours of 4pm-9pm. read more

Worst. Every time I see their name as Amazon's delivery vendor on my order I expect problems. Low and behold the final straw. This is the 3rd time they have screwed things up whereas all of the other delivery companies seem to get it right. When ordering ensure that you contact the seller to make sure these idiots are not the ones failing to bring your order on time if at all. read more

I've never received a package on time with A-1 International, which is unfortunate because it's only when I need something quickly that I use them. That's because I have no choice: When you order something through Amazon Same-Day delivery, this is the only option for courier. The first time I tried to order a package, 9PM came and went and my package never arrived. I checked the tracking status online and it said they'd attempted to deliver at 8:00 but nobody was available. I know that's untrue because when you ring my doorbell it goes directly to my phone. Phone didn't ring, no missed calls, and I was home the whole time. I told the folks at A-1 over the phone that I know nobody came by because nobody rang my bell, and they said "Yeah, the driver probably just went home." Uh... This was a while ago so I can't remember exactly when I got my package, but it was at least a couple days later. This time I missed their first attempted delivery because my phone was on silent. That's on me. I called them back within half an hour and didn't get a response so I left a message saying they could return any time the next day, which was today. By 5:00 nobody had attempted to deliver anything so I called the company headquarters, gave them my tracking number, and was told that the package had just gone out for delivery at 4:30 and should be at my apartment before 9. At 8:15 I decided to follow up and called back. Shockingly, the person I spoke with THIS time said my package had never gone out. She said she didn't know why her colleague would have told me that it was on the truck, because it was obviously not true. She said the package will come out to me tomorrow, which I frankly doubt. In short: Not ordering Amazon same-day service again. It's not worth paying extra for a service that does not ever deliver on its promise, especially when I'm in a time crunch. read more

They must have improved because my package came the same day. When I opened my door it was there. A Philadelphia delivery. Thank You for not letting me down. read more

This company is not worth working for, supporting, or acknowledging. Theyve failed in service, repeatedly. I have tried them 3 times I know of. Not once have they made a delivery without aggravating me. Weird. read more

This courier service is a complete joke. When they can't make deliveries on time, they lie and log their system as "delivery attempted". As someone who waits at home all day for the package to be delivered, I find this particularly insulting. I urge you, when this happens to you (which it surely will if you pay for a same day delivery in Delaware County) please contact Amazon and make your voice heard. Amazon needs to hold their couriers to higher standards and start by axing A-1. read more

Their service sucks....they didn't even attempt to deliver my package. I was sitting outside my house and they "claimed" not only they attempted delivery but left a note as well. I already contacted Amazon and I will no longer order from them if they continue to use this company read more

This is the courier Amazon uses for same day shipping. They claimed they attempted delivery even though I was home and could see the driveway/hear the door bell. They straight up lied, consistent with many other reviews online. I cannot believe that Amazon still uses this company. read more

I only received my package because I was home at the time the doorbell rang. The idiot delivery person left my package on the steps and was in the process of getting in his car to drive off. Who places a package on the steps and considers it delivered? If i wasn't home, it would've been stolen, considering the box was literally 3 feet away from anyone walking by. I'll refrain from anymore Amazon Sunday deliveries, because I know they'll be using these guys. read more

Ordered my package at 1030am, said it would deliver by 9pm but Lisa at my house at 5pm all in the same day. A-1 was great!!

I have experienced an issue before with A-1 International, Inc. on a few occasions, especially when ordering same day delivery. Items get marked as delivered late in the evening and then show up a day or so after the guaranteed delivery date. In the latest instance of their inability to deliver packages on time, I placed an Amazon.com order on 1/22/16 for same day delivery and A-1 was the shipper with a guaranteed delivery by 9pm. It started snowing in my area around 5pm. I was home all evening and I got a notification on my phone that my package was delivered at 8:10 pm. I go to check and there is no package. Further more, no tire tracks in the street or footprints in the snow leading to my house. Since the delivery was to be made on a Friday night, I waited until Monday to follow up with Amazon. I eventually found a website and contact page for A-1. So I filled out the form and sent them the details regarding my missing package. I got an automated email stating that my issue was being handed over to a local dispatcher. By Wednesday I had heard nothing do I replied to the automated email and asked for an update. Wednesday afternoon I get a call from someone at A-1 asking if I had received my package (specifically, she asked me if I had received the actual items that were shipped to me, but how did they know what was in the box?). I explained that it still hadn't arrived, to which she said she would followup with the driver and get back to me. By Friday, still nothing, so I replied again to the automated email. Their response...crickets. On Sunday I returned home from running some errands, and there was my package, a full 10 days after my scheduled same day delivery. I can understand a delay in delivery because of weather or other factors, but if that is the case, the item should be marked delayed. Marking it as delivered when it is not is dishonest and a bad business practice. read more