Unreliable pick up. No recycling. Choosing what trash they will take, leaving some behind for you to deal with. Seriously bad attitude of office staff. They will retaliate if you complain. read more

I have bee a long time costumer and I have called the office a few e. The lady who answered the phone never identify herself, she just mention that name of the company. She I explained a problem with the service she just give me a lot of attitude instead of trying to Address the issue. she seems to be a very incompetent woman to be dealing with customer service. Probably she can be better placed on the back of the truck collecting garbage. read more

I have been with A1 for almost 20 years and have NEVER had a problem with any of the drivers, the crew or the operations / administrative staff. Quite the opposite in fact - the Drivers and Servicemen are professional and courteous and the admin / ops staff have always been able to answer my questions and address my concerns quickly. The ladies that man the phones are ALWAYS cheerful, helpful and professional as well. I think many folks do not actually read the many emails they send out that pertain to service requirements and schedule changes - either that or they are not signed up to receive the messages. I would highly recommend them to anybody in their service area. read more

I think the first start of the problem was I immediately had my trash can removed from my property. I called them up and asked them what was going on and they said they don't service my house. I was very confused. They then stated they haven't serviced my house for two years. I then stated you've been picking up my trash. I'm confused then they told that they haven't been charging me and that I need to pay in full in order to get my service back. So they had my current address, they had my email, bother to tell me that there was an issue with billing. It was a lot of money. I was basically in tears because I first time homebuyer, but they never sent me any bills or anything. OK so that got fixed. This is now the second week that they haven't picked up my trash. I used to put recycling out on different days, but then they never picked them up so I started putting it with the trash, hoping that they separate. read more

HORRIBLE customer service, this company is shameless, I have watched them dump recycling bins directly into truck with normal trash!

Very bad service. They happened twice a month, nothing happened. I went to the offices, I called and they didn't answer. They don't take the garbage away and the offices don't give a solution to this problem and the garbage is accumulated there. I don't recommend it. read more

They're generally on time and I haven't had any payment issues yet, but you aren't paying for quality with this company. The cans usually get tossed into the ditch for some reason and customer service is generally rude and unhelpful. One morning we forgot to put the can out so I ran out to get it to the road before they left the neighborhood. They drove straight past the can on the way out. I assume they aren't paid well because their employees do not care. It's cheaper than GFL though so there is that... read more

Worst place to do business, they missed picking up the trash more then they picked it up. Canceled service, Oct of 23, and they are still sending bills to me, you can't call them, their phone is always turned off...Seriously the worst company ever. read more

The pickup teams come a little inconsistently, arriving usually in a 3 hour window. On the days you forget to put the can out the night before, hope they dont show up early. The office staff is unprofessional and unwilling to help meet needs of the customer. If they weren't cheaper than the competition I would find another business. read more

I am disabled and waiting on disability, so I slacked paying my bill however, made an effort to get caught up. I called and explained the reason for my delinquency and paid half what I owed and gave a date to pay the other half. The woman I spoke to said yea you're good. So, Monday comes around and they didn't pick up my trash. So, I call and tell the woman hey I paid half my balance and was told I was good to go and explained the conversation I had had Friday, and she tells me well they are sick of people not paying their bills. She was snappy and rude. Told me she'd leave a note for a manager. This morning, Tuesday, I see NO ONE had their trash collected on my road. They open at 9am and it is 9:35am and the line has been off the hook. WTF.......Such a bull sh** way to run a business!! read more

Great friendly family business. Reasonable collection fees. They even play ball with your dog!

There are better options with better customer service. You shouldn't have to deal with someone who is crabby on the phone.

After Using these fools for many years they once again didn't pickup my can. I immediately called them and they just kept giving totally lame lies for excuses. First it was too close to the mailbox (8'+), next it was that it wasn't out when they went by (was out at midnight same as every week), then it wasn't close enough to the road (between the ditch and the road surface). Their response was that if I didn't like it, I could just find another company, I will! They totally don't care or have any respect for their customers, all they care about is how long they can string you along for the money. read more

BEWARE!!! Ditto to sooooo many of the previous reviews, like Randy S. and Robert L!!! I've been a customer for MANY years and all of a sudden, my can has to be in the spot they seem to have marked with an X in their minds. Customer service is the worst. You can tell they don't care if they have your business or not. Sometimes being a little cheaper than your competition isn't a good deal and this is one of the "not worth the unprofessional and unwillingness to provide a good service" situation. I prefer to give my money to a business that has better business values. read more

Cancelled my service with them since their online billing was a hassle and my payments never went through. They continued to bill me two months after I cancelled. If you leave both your trash and recycling out together, they will dump the recycling with the trash. Kind of sad to see that happen. They also have some staffing issues which led to trash not being picked up for 1-2 days beyond the scheduled day. read more

Terrible trash service. Definition of TRASH. They pick up trash when THEY choose too. Which could be once every other week. Or once a month. When it's supposed to be once a week... called complained and still NOTHING IS DONE. Literally have trash in my garage, from Them Not picking up the prior week. And it's producing flies my house / yard. It's disgusting. This company is horrible. Would NEVER recommend them to ANYONE. If you like paying for no service- yes go with them. But they aren't worth a dime! I will make sure to post with all the people I know in this town and as well as share with local Facebook groups not to use this service. read more

A-1 Marine Sanitation - Junk Removal & Hauling Near Me - Jacksonville, North Carolina

Cancelled their "service" and went to a competitor... Terrible customer service, drove right past trash cans on numerous occasions. Will not come out to pick up after they fail to pickup... Whoever operates their phones (when they finally answer) needs customer service/communication training. I hate to leave terrible reviews but this company doesn't give me anything else to go on. Moved on, I hope they get better in the near future. read more

Everytime they throw the trash cans like they have no care in the world. Very unprofessional. read more

Horrible customer service. Didn't pick up my trash and then accused me of not having the cans on the curb. They've been there for two days. The office staff then advised I could not speak to the owner and hung up on me. Never will I recommend this company and I've switched service as of today to another company. read more

Why is your truck rear guy telling me I'm lucky today? Truck pulled on my street and I took my trash cart down, if he didn't want to take it, wouldn't have been a big deal, it had two bags of non perishable in it anyway, but somehow I'm lucky and "should have had my cart out already" lol, I don't work for you, the man was still busy pulling the neighbors cart to the rear of the truck, but somehow I inconvenienced him? I would have preferred he just left it rather than give me his bad attitude. A-1 is not the only trash service around here and I actually like the color green. Hope that guy can learn to keep his bad attitude to himself. Ruining my peace lol read more

If I could write a review without a single star, I would. Looking for a new trash company ASAP! I don't know what happened over the last couple of years but they have been spilling trash outside of the can and leaving it! But if they miss a trash day and you have overage, they will leave the trash bags outside the trash! Their trash days and actual pick are inconsistent especially if it's a holiday. My trash day is Tuesday. If the holiday is on Monday, they may show up on Wednesday. It would be more feasible for me just to take the trash to the local dump, it's cheaper and read more

A-1 Marine Sanitation - Junk Removal & Hauling Near Me - Jacksonville, North Carolina

If I could give them a zero, I would. VERY RUDE CUSTOMER SERVICE! When I started, the service it was cheaper, so I went with them. I signed up for pickup 2xs a week, which changed to one on their side because gas went crazy understood. Then it went from Monday to Tuesday. No notice just changed. Okay, not so bad. Then one week it's Wednesday, one it's Tuesday, then they just didn't pick up. It's Thanksgiving week, I tried to call on Wednesday, but there was no answer. So I called Friday, the trashcan is so full I can't get rid of the house trash. I asked if they were going to pick up today because it wasn't picked up, she told me they picked up in my area, I told her no, everyone's trash is overfull in my neighborhood and they needed to come pick up our trash, she said ma'am we picked up and you won't be picked up again. I told her well, if you can say you picked up without really doing it, I'll just say I paid and won't do it. She got upset and said, "Well, we will just pick up your can and stop service.....WHAT SERVICE?" You didn't provide the service I've paid for. She hung up on me. So I called back to cancel my service, she asked me if my can was empty......what part of you didn't pick up my trash don't you understand, well no, its not empty because you never picked up my trash, with that she got angry and said when it's empty we will pick up the can....I told her she was the rudest person I've ever talked to and she hung up for the 2nd time. In the 60+ years I've been on this earth, I have never spoken to someone in the service industry who relys on customers for their business to be so rude. Good luck if you decide to use this service because eventually, you will understand why people give them bad reviews. Sad but true.. read more

Seeing all the trash cans being tipped over after they were partially dumped With loose trash still inside them is beyond frustrating. Especially when the trash blows over to your yard in the streets ,trees, gutters and everywhere else .Upon calling the company this is apparently the right way they do business they will dump the trash and leave the can tipped over on its side this is absolutely ridiculous. They claim it is in their policy that all trash that's being put in the bin is bagged but this "rule" wont prevent them from dumping the bin and leaving the trash everywhere.I called to complain that the bins were all tipped over and trash was in my yard I was told to take it up with my neighbors. I was completely stunned. the manager told me that putting the cans on the side was the proper way They leave the cans after dumping the only way to prevent this is to call and have a special request that they leave the can right side up. This sounds absolutely ridiculous but it is true. This company is just twisted. I Ask the manager If the trash was not properly bagged in the can why are they dumping it. They can see that it's going to be a problem but they don't care. I don't care how good their prices are this is just ridiculous. I would never pay for a trash service to make a bigger mess in my neighborhood and to push my can over on purpose and tell me I have to put in a special request to leave my can standing. read more

My trash can cracked during the hurricane. We called to let them know and they never brought a new trash can for us. Today the trash man stopped me to tell me he isn't picking up my trash because my can is cracked. Mind you it's been cracked for over a year. So I am paying for a service and my trash is left at the curb. I have tried 15 times in the last hour to call them to tell them that they can come pick up my can ( full of trash) and we will no longer use their service or lack there of, phone is busy every time. Absolutely ridiculous! It hasn't been an issue for over a year and today it is. I pay for a service and they refuse to pick up because their equipment ( that they have been notified of) is faulty. Terrible customer service. I'll take my trash to the dump before I give them another cent! I selected one star because it won't allow me to leave none read more

Been in Jacksonville since 2000. Experienced 3 sanitation companies. The worse been The newest company in town, Waste Management out of Baltimore. They came in & bought 2/3 of the competition. The 1st thing they did was raise monthly prices & only collect recycling every other week in my area. Now I'm not saying M-1 is perfect. But what company is? But for the cost of $25 a month, I still get weekly trash & recycling pick up on different days. When I see my collection team. They are polite & are Will to answer any sanitation questions I might have. Unless it's a federal holiday. They collet my waste on that date as short handed as they are. They are doing an outstanding job collecting our waste that is allowed to be collected by the County. The company is currently going through a growing spell. They are currently seeking job applications. How do I no this. I pay my bill in cash & see the Help wanted sign. read more

This is the absolute worst trash service. My recycling hasn't been picked up in months and every time I call to ask why they tell me that I am putting it out on the wrong day. They can't seem to agree on what day it comes though. The last time I called, I was trying to explain that I have been putting my bin out on the day they told me to and that my recycling still isn't getting picked up and the woman on the phone just hung up on me. I immediately signed up for a different trash service. Please do not waste your money on this company. read more

Update - hired a new company (a competitor). They delivered new bins and picked up the trash on schedule the first time... and even better they charge less money... read more

We've been paying for their services for a year now, and for the past 4 weeks they have not taken our trash. They miss days, And when we called to complain about still having our trash 4 weeks later, the lady who answered had an attitude, said they would pick our trash up the next day, and never did. We are switching companies and I highly recommend not paying for their halfassed "service" read more

I had been a loyal customer with A-1 since my home was built in 2001. They have fallen off in service, miss pick up days not by one day but up to 5 days. Emails, phone calls, messages and letters all unanswered. I have asked them to come remove their trash can as I have switched companies and yet 10 days later the empty can sits by the road. read more

I had them for a few weeks now and I had to cancel service with them. Whoever the receptionist is is very rude, she always has an attitude when you call them. If I could give them a half of star I would. I wouldn't recommend anyone to use them. read more

not picking up recycles. 1st time missed two weeks in a row. called and was told they had a new driver and will send missed pick up man out to empty. Recycles empty normal Thursday pick up on 2/13/2020. Missed again this week and was told had no missed pick up man and will be empty next week on normal day. I pay for weekly service not bi-weekly. Maybe you should get paid half price?? read more

They do good about picking up trash and recycling but some of the people that answer the phone are so horrible at their job. So much rudeness in their voices and horrible Attitudes. I hate calling because I am not rude to them yet they have no customer service skills. Considering cancelling just due to that. read more

Unprofessional, hard to get a hold of, and make new excuses why they can't pick up trash every time I call, week three they have missed pickup. read more

no such thing as recycling with this company, they dump the recycling into the dumpster and put it in the back of truck, aside from leaving trash and garbage truck juice in front of my home on multiple occasions, My name is Chavis but my bill says Charly? i have tried 3 times to change this..... the picture was taken 7/9/2016 you guys officially suck read more

A-1 Marine Sanitation - Really tired of this.... everytime the trash is picked up.....half of it is left on the street - Junk Removal & Hauling Near Me - Jacksonville, North Carolina

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The only reason I give A-1 THREE stars is because the sanitation workers do a great job, BUT their office SUCKS. You can never get a hold of anyone about your bill, the phone is constantly busy. I haven't received a bill from them in about 4 or 5 months and I keep calling to see what my balance is and to see where my bill is. We got a hold of them once about 3 months ago and they told us our bill was in the mail. We never got it. So now, I just pay them the same amount at the same time every month. I have no idea if what I'm paying is actually what I owe or if it's even getting there on time. I don't have time to sit and call a business all day long. I give up, I'm just going to keep doing what I'm doing and paying what I've been paying. read more

Don't pick this trash company... they will leave trash if the lid isn't closed or if there is even one bag next to it. Do your self a favor and don't pay them to do nothjng read more

Never had a problem with this company...just went in to settle my account and close it as i am moving. Always picked up on time, never left anything on the ground to blow around the neighborhood and the gals in the office are the best. I will miss chatting with them. Thank you for a job well done. Jill read more

Some weeks they don't pick your garbage at all. Today is tuesday my pick up day, called their office at 4:00 and was assured that they would here to get my trash today, it is 6:00 and they have not gotten here yet. Will be switching to another company next week. read more

I have witness them dumping the recyclable bin back into the trash bin this really upset me since I take the time to sort out my recyclables and I am concerned about the environment. When I confronted the guy he kind of just brushed it off I'm looking to file a formal complaint I'm not paying for both recycling and trash and they're just dumping it in the trash read more

This trash company is THE worst. If it wasn't for the fact that they're the only sanitation company available were we're at, we wouldn't use them. They tell you that pick up is Saturday morning. But we've had to race out there Friday at 8 because we can hear the garbage truck coming. They come at random hours, sometime 1 or 2 in the morning, sometimes not until Sunday evening. They tell you that they offer recycling too, but upon further discovery, they just dump your recycling bin into your trash can. They also throw your trash can into your yard causing any trash they may have missed to go everywhere. Aside from that, their office is poorly managed. I have never been able to get ahold of them over the phone. I've gone in and stood behind someone who ended up being an employee, and waited 25 minutes for their gossiping to be over before they actually helped me. I would never recommend them to anyone. read more