Great service department and great sales staff. I have bought several new and used vehicles and…read morenever have had an issue. Great company

Ordered parts for our car. Even had the part number. Wrong one was ordered. Went back to get the…read moreright one was there over an hour and still didn't get all the hardware. Then they didn't charge me they refunded it instead. and have called me 3 times at my job to "correct" it. Counter person was rude as well akd not helpful

Horrible overall service experience and experience with Service Manager and General Manager. Should…read morehave went with John Jones from beginning!! Long story short we had a vehicle off with transmission issue. Was told it would be a 'few days' before a technician could look at it since we didn't have an appointment. After a week I hadn't heard anything so I checked in. Was told two cars ahead of our and it would be a 'couple days'. Another week went by and hadn't heard anything so I had to reach out again. Was told one vehicle ahead and would only be a couple more days.... Following week, same thing. Over 4 weeks finally get diagnosed and told parts would take a week. After a week of not hearing anything I reached out again asking for an update to be told it was installed but now has to go John Jones to be programmed and that would take a week... the next week after not hearing anything I reached out again to be told that there was a problem with the transmission they put in and they would have to send to John Jones to fix under warranty. You get the frustration. On top of the lack of communication and me having to pull information from them, I was quoted different prices from what I was actually charged and they nickle and dime charges for sure. So when it was finally ready after 7 weeks I took my concerns to service manager who was no help and offered no sincere concern and even admitted that his tech shouldn't have taken the job and they he would be talking to him about it. He also said he would talk to the service coordinator about his lack of communication and not accurately estimating how long it would take. His solution was that I should have asked them to use on of their rental cars but that since I didn't he couldn't do anything. I told him the service person knew I had a rental and that's why I was upset waiting and waiting.. thought I'd get a better response from Heritage General Manager but all he did was make excuses and had more questions about me and my customer service experience... just a giant waste of time and money and severe lack of customer service by management for sure!!

There needs to be a minus star rating. Taking advantage of Elderly customers is shameful. Selling…read morethe wrong vehicle to customers and then ripping them off when they return it should be crime. Shame on you Kevin ( terrible service). Avoid this place. BBB will back up my complaints.

We were traveling through Indiana on our way home and after stopping at the State Park near…read moreCorydon, we noticed the front tire of our Class C motorhome was badly in need of changing. We were not prepared with a jack or the impact driver needed to get the wheel off, so we started calling businesses to see if they could help us. After several calls, the wonderful and friendly lady at Shaffers answered! She sent someone to the campground to help us within an hour of our call. The gentleman who changed our tire was super nice and explained everything. Their prices were reasonable as well. Thank you for helping us!

Second time I've take a car here to repair this year - alternator belt the first time, AC…read morecompressor this time. Both times service was fast, friendly, they were very upfront about looking the car over & estimates for repair. Very reasonable rates. Felt very good about both experiences and will definitely bring any future repairs to them. Scott B. - Corydon.

Beware, I have used them and have multiple issues afterward…read more I talked with the service manager at ford , He was nice, but the quicklane is not part of the ford service dept. so not much he could do. I have come here for the last few years but now only to the ford service dept not quicklane Here is the list, 1. Toyota Highlander had oil change before we went on vacation, the check engine light came on causing us to stop and get it diagnosed and pay 75 dollars to get the air filter sensor plugged back in after 90 miles or so. 2. F250 had oil change, Air filter was jammed back together bending alignment tabs out of way, I found this because I have a K&N washable air filter in it, I fixed that myself. Although there is still minor damage to the air filter housing. drain plug was damaged from over torque 3. F150 had oil change and had to bring it back because the oil pan guard was hanging down, and had not been tightened up correctly 4. F350 brought into have front end alignment, all lugs were loose on right front wheel and one stud was broken, yep the last time that wheel was off was when I brought it in to have the tires I bought from quicklane balanced and an oil change, and I was charged 30 dollars to fix the broken stud. 5. BIG, after i took in the f350 and f250 i was told they needed all new upper and lower control arms about 1000 dollars at ford , I took them to another mechanic and he said the front end was good on both?

This is the worse dealership out there. They have now messed up 3 cars and this last one really…read moremessed it up and now they will NOT make it right. So much for the stupid commercial about making things right. I know a few others who have had nothing but bad things from this place. I will never buy nor service anything there again.

See Wade or speak to Jeremy. We've bought 2 cars from him thus far, with warranties. Anytime…read morethere's been a recall etc., the warranty was "no questions asked." & the car buying process has NEVER been so easy and haggle free. I'll always buy my cars here as long as Wade & Jeremy are here at least! I've always trusted them & always will. :)

Angie was rude, disrespectful and doesn't know how to give good customer service. I was…read moredisappointed in how she treated us, and quite frankly it made me not want to come back.