Took a long dress to be altered. it had 2 layers. She pinned it and while I had it on, she said it…read morewould be $120 total to hem both layers. I told her that that was more than I wanted to spend. I was going to then go change but to my horror, she began cutting at least 2 inches off the top layer. Still in shock, I dressed, paid and left it there. Upon reflection, I decided to go back the next day and pick it up for a refund. She still charged me $20 to do nothing but cut the bottom layer off and pin it! Won't ever return.

Yun tailor/alterations is a dirty and ill kept retail establishment. Windows and floor are dirty…read moreand my clothes came back covered in stray thread pieces, dust and grime. Barely even folded! Work performed was satisfactory but had to take new clothes to cleaners after they had spent 7 days there.

We have utilized Tang's Alterations for several years. They have always done beautiful work in a…read moretimely fashion. For men or women, they do high quality work at a fair price.

The absolute nastiest attitudes here and what a shame. They do good work but I can no longer deal…read morewith the lack of customer service. For clarity it's not the owner it's Tiffany the manager or customer service lead at the store - however attitude definitely reflects leadership because it's allowed. Train your employee to provide accurate information so that there is no confusion. And if YOUR EMPLOYEE makes a mistake make it right with the customer, especially a customer that's patronized your business for over a decade. If you hate your job and don't value customer service please find a job where you are not working directly with the public. If you can deal with a nasty attitude consistently then this is the place for you!

Great place for alterations! The quality is top notch and affordable. The little man that works…read morethere has military stories for days.

The entire store is covered with cat hair... cats everywhere. I can't walk into the store without…read morehaving a sneezing fit. I rented mess dress for an outrageous price only to get a cat hair covered uniform that smelled like crap. Never again

If you want great service by friendly staff and quality dry cleaning; you are in the right place…read more I have been coming here for the past four years and have never been disappointed.

These sweet ladies helped me get my daughters cheer jacket cleaned that had been washed with red…read moreclothing. I would trust them with all of my dry cleaning!!

Fast and efficient, did a simple repair for me on the spot, fairly priced. Great location as well!read more

The best in the city. She is so kind and has a good heart. She works so hard to put her kids…read morethrough college to provide them with a worry free lifestyle. I absolutely adore her.

I would love to acknowledge this business for their amazing laundry service with free pick up and…read moredelivery. They had a job and they executed it well. Thank you so much for your business. I'll definitely refer friends and family.

I am a military member, and I have taken my uniforms to Jim Massey's TWICE. The first time, they…read moreironed my blues improperly. They left huge railroad tracks down all the sleeves, on ALL THE SHIRTS! On one shirt I had asked them not to crease the collar at all (because I use it for service dress)... they creased it with starch! The second time, I decided to try a separate location and was even more disappointed. They flat out LOST my Heavy Blues V-Neck Sweater. The first time I went to pick up my uniforms the desk attendant (who mumbles and has a horrible attitude) said they had shipped it to another store and to come back later. I came back 4 - 5 days later (as directed) and the same attended (again with the horrible attitude) tells me they lost it so I should look in the mail for compensation check... I GOT A LETTER FOR STORE CREDIT that reads as follows: "Again we would like to apologize for the inconvenience this matter has caused you and appreciate your patience and understanding in dealing with this unfortunate situation. Store Credit has been issued in your name at the store, this credit has no expiration date and has been entered into the store computer to insure you of full payment $47.00. Jim Massey's is committed to providing the very best drycleaning & Laundry service available in Central Alabama. We proud of our excellent service, and you should expect it at all times. We apologize for our failure and we are working very hard to insure that it does not happen again. Clusters are the backbone of any company and I hope we have satisfied you in such a way that we will continue to service all of your dry-cleaning & laundry need in the future." Yes grammatical and capitalization errors included! How is this compensation! I don't want them every touching my uniform items again! On top of that how is store credit going to help me acquire another sweater? If anything they should be paying me $50.00 for a $3.00 inconvenience fee for their ignorance, for making me drive up there twice to pick up the lost item and again tomorrow morning to argue about "compensation!" This is completely unprofessional and unsatisfactory. Use the Base DryCleaners or purchase your own at-home steamer, dealing with company is not even worth your time, effort, or business. Period.

Song's is a reliable seamstress, she does excellent work. My entire family has been coming to songs…read morefor over 12 years and we've always been happy with the quality of work and the timely service. Song is also very good at understanding an idea or concept if you explain it to her. Many things I want don't have patters, but after explaining she's able to deliver.

Song sewed casings on my three carpets…read more She wanted to know exactly why I wanted the casings to be sure that everything would work. These carpets are now hanging on my office walls. Song is a very nice lady.

The lady was super rude to me for no reason when I came in to ask about an alterationread more

I was in a wedding that was less than 3weeks away. My dress had just come in (which took 6 months…read moreto arrive). It was suppose to be an off the shoulders. But my neckline was cut lopsided, the sleeves were too small plus they were sewn on too close to the chest part (it looked similar to a dolphin clapping its fins pretty much), the chest area was too big but the back was too small, extremely snug around the waist, & the zipper did not work properly. Every alternation's shop within Montgomery, AL had told me No. I didn't know anything about Patsy's or Prattville,AL. I found them online, I called, & I was told to bring the dress in. I was an Out of State grad student at the time. I can't remember the lady's name but I think she said she was Patsy's daughter. I brought the dress in on a Friday it was ready Sunday evening y'all. She was truly my fairy Godmother. She definitely Bibbidi Bobbidi Boo-ed on that dress. She also let me study on their patio (Omg such a beautiful scenery by the way) as she did some final touch ups. I will travel near or far to have my alternations done at Patsy's again. She was super nice and new exactly what needed to be done. They were also inexpensive. I THANK GOD FOR THAT LADY for making an ugly dress so beautiful. Definitely worth it!!