Best service in Glendale and greater Los Angeles, ( great guys) two brothers carrying on fathers…read morelong standing and established business in the best tradition!

I'm installing Junkers flooring in my home gym. Junkers recommended…read more The Great Carpet Company to do the install, stating they have done it many times and do a great job. From the first day of the install, I could tell things weren't being done properly. They did not remove the old base boards before beginning to lay the floor, they also did not check the level of the existing floor before they began to lay the Junkers flooring down. This resulted in the Junkers floor not being cut properly to fit, with the old flooring being uneven with big sloops in it and the base boards not being cut / fitting properly or being installed properly. The floor needed to be leveled prior to any Junkers flooring being installed. This did not happen. Shant, knew my concerns and expectations. He insisted the floor was installed properly. I reached out to Junkers since they recommended The Great Carpet Company. Junkers then sent out a 3rd party inspector as well as one of their own team members to inspect. Both determined the flooring was not installed properly and needed to be redone. The work done be The Great Carpet Company was determined to be of poor quality with uneven wood pieces, poor craftsmanship of the cutting and install of the base boards and sloppy work on the finishings. I also have to order more flooring from Junkers in order to have another company reinstall the floor properly since The Great Carpet Company damaged / improperly cut so much of the wood floor from the first order. The cost is over $1600 for 137 sq ft of wood/delivery to complete the job. This job was originally suppose to take no longer than 7 days, that was almost 2 months ago. The job is still not complete since we needed to hire a new reputable company to reinstall and complete this job. Needless to say, I am very unhappy with quality of work and the lack of accountability / follow through for proper resolution from The Great Carpet Company. Several photos are available to confirm this review and a complaint has been filed with the Better Business Bureau.

Good and honest company. I sent them a photo of my tenants damaged carpet and Melrose Carpet…read moreinformed me it was not repairable. They were 100% transparent and honest.

Really happy with our our new area rug. Good quality, reasonable price, and went out of their way…read moreto make and deliver it on short notice during the corwded holiday season. Isac was help and straightfoward. My only nit is their store is a bit disorganized - but hey - that is part of the charn of a long standing local business. Overall, extremely pleased and highly recommend. Support local businesses!

Ok - so we just bought a house that was built in 1948 and needs a ton of remodeling…read more We decided to start with the basement floors and work our way up. We spent a few days searching for the right contractor and finally after meeting Oscar we knew we found the right fit. Oscar and his team are really something else. Once we settled on a super reasonable price, he was able to get his crew in and out within days. They had to rip out a ton of old, nasty carpeting, level out some sections of the floor with concrete and then come back the next day to lay the new flooring. Which by the way was STUNNING. They made the stairs look absolutely perfect too. The level of professionalism is top notch and his team really worked so hard beautifying the basement floors. It's like a whole new room. We are so happy. Thanks so much, Oscar. We look forward to working with you again soon for more rooms and properties.

A1 did a great job on the installation of laminate in our home with vinyl in the bathrooms. They…read morealso installed molding that looked great. I would recommend them.

The WORST!! 0 stars! I needed to order vertical blinds and spoke to Jose. He provided a quote…read more I emailed and called several times. He didn't respond to my emails and when I called over a week ago, he said he was with a customer and would call me back but never did. Ridiculous to have to chase someone to place an order. His quote was on the low side vs. other quotes we'd gotten at that point and perhaps he didn't want to honor it. He could have said he made a mistake and given a new quote but to have no communication in business is stupid. I can only imagine the poor service level he would provide if there were any problems or questions. I found another company called Accent Window Coverings and ordered from them. The quote was as good. I've received excellent service from Scott and highly recommend him. It's too bad because we need wood flooring for our entire house and Harry was very helpful over the phone. We were going to see him for our floors but no way will we deal with that company for anything.

This place conducts POOR business, they 100% stole my money and made no effort to resolve the…read moresituation. I filed a complaint with BBB. I had gone in and selected some vinyl to be installed on my stairs. I paid, schedule an installation appt and went on my way. The installation representative did not show on the first installation date because Jose at Carpet Showcase failed to coordinate the appointment with the installer. When the installer came to my home the next weekend he was late. He rolled out the vinyl flooring in one sheet and glued it to my cement stairs leaving gaps on each step between the concrete and the vinyl, causing a safety hazard when using the stairs. He then came back a third time to install 5-6 metal or plastic pieces to the stairs since the vinyl would not secure to the floor. At this point I was unhappy with the result of the vinyl installation with the plastic piece because of the remaining gap which posed a safety hazard when using the stairs. He then proceeded to remove all the vinyl and I told him to please notify the store and take it back and have them contact me. No one called, so I called Jose at Carpet showcase again and he claimed that the installer showed him pictures of the installation so he paid him. Jose seemed mad at me with the whole situation. He said he would contact the installer and call me back, but never did. I called Jose back a few days later he told me there was nothing he could do but if I wanted to pick something else out and pay for it (AGAIN) he could help me. THIS PLACE IS DISHONEST AND DOES NOT DESERVE TO BE IN BUSINESS FOR HANDLING A SITUATION SO POORLY. I would stay away.

I purchased a custom door sweep from Jack at Design hardware. The sweep was faulty. I paid someone…read more$200 to install it and It didn't function properly. I sent a video and Jack but he was quick to assume we didn't install it properly and said since it's custom no refund. I emailed him three times since and he didn't respond. I have software that tracked that he opened but emails. Bad business. I hate to give bad reviews but I feel scammed and would not ever work with this company again.

Classic to modern to castle like hardware. Bath & kitchen hardware too. Great prices. Custom orders…read moreavailable Speak to Otto or Jack. Great customer service. Been using for yrs with our big jobs

Great find! After a long search found all of the tiles for our bath and kitchen remodel! And the…read moreprices were very reasonable. Great selection great staff!! Thanks!!

I've shopped here more than one remodel. George is very attentive and professional. His tile is…read morevery good quality. Both my tile guys loved the quality of the tile. I highly recommend anybody that needs tile to come here.

This has been a post long overdue for me. I would highly recommend A1 Carpet. I originally hired…read moreEmpire Today, they came to my house gave me an estimate and I paid a deposit. The day of the installation the men came form Empire and said they could not install the carpet because the floor was tile and they didn't want to ruin the tile and after I told them it's okay, I don't care for the tile they still said no and left. Now the next day my mother in law was coming out from the hospital after being there for 3 months because of COVID. We needed new carpet. I found A1, called got a quote and asked if he could do it the next day and he said yes because of the special circumstances I was in. They had the carpet color I wanted, the price was the same price as Empire and A1 gave me a warranty, and communication was great. They arrived the next day on time and finished earlier than expected. The whole crew was amazing, very kind and extremely courteous. If I can give them 100 stars I would. They saved my situation and did a fantastic work. I will defiantly be calling them again for my carpet or flooring needs. The best customer service, and does not overcharge. Thank you A1!!

I am beyond satisfied with A1 carpets work and cost! Thank you Matt Halpert for your…read moreprofessionalism and your honesty. The team is extremely diligent pertaining to estimates and scheduling. Their prices are hard to beat and the quality is top notch. My floors and molding are gorgeous!! I highly recommend this company and I will be using A1 Carpet for future projects. Also, Thank you RJ! Jessica H.

I have had a good experience with Sam and his workers. They originally installed my flooring a few…read moreyears ago. I had an unexpected problem and they stopped by my place to fix it for a very reasonable price and very quickly. I recommend them for their integrity and quick and good service.

We were introduced to A-1 Floor Covering about three years ago through a client who had been…read moreworking with them for many years, and we've been consistently impressed ever since. This family-owned and operated business is well-run and highly dependable. Sam and Stan are excellent to work with--organized, responsive, and skilled at coordinating with tenants to ensure installations go smoothly. Their pricing is competitive, and the quality of their work is consistently high. I've also had the chance to visit their beautiful showroom, which is thoughtfully curated and makes the selection process easy and enjoyable. A-1 Floor Covering has become a trusted partner for our flooring needs, and we highly recommend them.