Do NOT rent a U-Haul from this location! We called the Kingwood U-Haul for a reservation, but…read moresince they were out of the 26' vans, they sent us here. I got there the morning of our move and asked the lady at the food mart about picking up the U-Haul. She called a guy, who had no clue about the reservation and said he'd be there in 10 minutes. Over 30 minutes later he arrives and takes his time checking me in. After inspecting the vehicle, we find there's no pads. He tells us to just call U-Haul and ask for a pad refund, which is no help to me since we needed them to move! I called U-Haul to complain and asked if we could drop off at the Kingwood location, but was told no. I guess the word got back to the guy, because even though we put gas in the van, he charged us for the pads, 9 gallons of gas ($31.50, for 25 miles of driving) and a $30 gas convenience fee. I had to call the national # again to get all that refunded. This location does not represent U-Hauls ethics and should NOT be a rep for them!

found these guys to have great trailers & better prices ... sales reps were knowledgeable and made…read moreeverything a breeze!

I walked in today ready to spend over 10k, as I walked in the 3 people inside didn't even bother to…read moregreet me. All they did was stare at me. I continued and said "hey I'm trying to see the prices on your cargo trailers." The lazy old guy didn't bother to get up or even show me any trailers. These people are arrogant and seem to have no idea what customer service is. Do not buy a trailer from these people!!! *update* Went to nationwide trailers and bought a cargo trailer for 3k cheaper