This is a follow up from the previous post. It is now been…read moredetermined that the new floor damage was caused by their improper caulking of the shower. Terrible work, terrible customer service

One thing that tells the heart and soul of a service organization is how they handle a warranty…read moreclaim. I found an area on my trailer roof that had, for whatever reason, come off. It was about 2 square feet. I sent a picture of the missing roof area to Scott. He said to bring the trailer to his shop. I did and he said he would have it ready for me in a few weeks. When I went to pick it up, to my surprise, he had put a whole new roof on, at no charge. As long as I have a travel trailer, I know where I will take it when I need it serviced, Victory Road RV Repair.

These guys have all the supplies need for trailers. Any size any type they have it…read more Valle's all over town for fenders and no one had it but these guys had two options. Same day pickup no ordering dilemma

Bought a trailer from here three years ago- $30,0000 cash. Will never do business with these Con…read moreArtists again! Brand new trailer only cost a little more than half as much elsewhere.

These people are crooks! My Side x side came in worse shape than when I picked it up! Dropped it…read moreoff for a diagnosis but they couldn't tell me what the issues were, They just wanted to parts changed so I refused to have it repaired there because they can't determine what the issue was, anyway I paid them and then I picked it up and it didn't turn over or lights to come on!! POS !

I had them install a sound bar on my Can-am. A very quick turnaround and got me back riding with…read moresome tunes!

Yesterday I had some work done at ASAP Trailer in Tomball Texas. I spent about 30 minutes with…read moreDavid, who I presume is the owner. Awesome experience! They were very helpful and attentive to my request and needs. You get a feeling your dealing with family to have your work done! Very helpful and knowledgeable! David told me they had been in business for 25 years in the Tomball area, and it definitely shows! Excellent customer service!

Justin told me why I didn't want to do what I wanted to do. I now know where to go when I want a…read moretrailer fixed!

We had an amazing experience with Blancey! Very kind as well as the staff. Professional as well…read moremade sure to cover all bases and assure us. Demonstrated everything, like the utilities in it and that they worked so we knew right then and there. Was very honest and upfront about any past issues and previous work that may have been done. Goes over everything with you. All and all not much else to say than give them a chance!

Was in the city for work and while I was in town I stopped around to a few places to purchase an Rv…read moreand drove by here and stopped in. Great location, owner came out and met me soon as I got off. Great customer care and great inventory. Owner was very nice and genuine didn't feel like other dealerships that are trying to take advantage of you he is looking to make fair deals for customer and seller! Came across an Rv with the floor plan I was looking for and we negotiated a good deal. I am happy with my purchase and would strongly recommend anyone looking to purchase an Rv to stop here and give it a try

They charged me for a "free" estimate that I never received. Claimed I okayed a total out on my car…read morethat insurance hadn't even gotten a chance to look at. When I realized what they were up to I immediately called for a tow truck to get my vehicle. They wouldn't release it to him claiming I owed them $457. $250 of which is written on the receipt as a third party tow. I have camera footage of a big yellow 3R tow truck coming to take my vehicle for a "free" estimate. What really happened was they got mad they weren't going to screw the insurance out of bogus claims of expensive repairs, and since they couldn't get the claim number from me, tried to say they could only accept cash, wouldn't take over the phone payments, etc . Everything to make it hard for me. Forwarded calls, got hung up on several times by Diana. This place is horrible. Unscrupulous behavior. I will never take my business here again.

The value for my money is well worth it. The quality is excellent and the staff is very nice and…read morefriendly. The service was fast, I do recommend this place.

Unfortunately, a tree fell on my travel trailer during Beryl. The front end and roof were damaged…read more We needed a new roof, air conditioner and the front end replaced. We took it to Houston RV Repair on 45 North. We had used them once before in 2020. Work was satisfactory. Unbeknownst to us, they have changed ownership. This visit has turned into a NIGHTMARE! They kept it 4 months. A month in, they asked for a deposit. I received the first of two checks from my insurance co. Reluctantly, I signed over the 7,600k check to them as they were asking for a down payment. A week or so later they talked to my insurance co and filed a supplemental claim. The check was mailed to them. This 3k plus check was mailed with my name as well as theirs. They cashed it without my signature. Now, except for my 500-dollar deductible, they've been paid in full. 3 months later we start calling them. Rarely does someone answer the phone at the shop. You leave a message, and they DON'T return the call. My husband reaches them finally and he's told - "Oh, yes...it will be ready next week". They ask for the deductible. I said, no way...not till we pick it up. TWO weeks later we're finally told it's ready. My husband goes to pick it up near their closing time. It was a rushed transaction. Unfortunately, my husband didn't go inside the trailer, nor did he receive any paperwork or invoice. It was dark when he got home with the trailer. The next morning, I went inside the trailer. OMG, it's trashed. Screws, trash, tools, tacks and sawdust are everywhere. My trailer has never been so dirty. My bed had tacks and screws and large chunks of wood all over it. It took me 3 hours to scrub and clean the trailer. I had to wash walls, floors and all surfaces as they were covered in sawdust and dirt. I also discovered that my 50ft power cord had been replaced with a 25ft cord with exposed wires. There was a hole punched in my ceiling, and someone had been through my cabinets. I call to complain and of course...no answer. I called the next day and called and called till finally they answered. I spoke to Michael (owner) and explained my problems. He acted very nonchalant until I said..."you stole my power cord" he then says he must put me on hold because he's so mad I accused them of stealing. The conversation goes downhill from there. We ended the unpleasant call with the promise that he would find my misplaced power cord and call me back. Of course, I never got that call. So, I grab their inferior cord and drive to the shop. I walk in and throw the cord on the floor and demand my cord. Now I'm getting yelled at by an employee for throwing the cord on the floor. Unbelievable conversation ensues and it seems I'm the villain for wanting my 50ft cord that's not damaged. Terrible unproductive conversation while being threatened that they will call police to file trespassing charges on me. I leave! Call my insurance to get a copy of the invoice. One obvious thing, 582.49 charge for replacing the decals on the front. The problem is...NO DECALS INSTALLED. I'm wondering what else was charged but not done. To add to all the insults...it appears the work they did do is faulty. We have a leak upfront where the work was done. So, theft, insurance fraud, cashing a check without my signature and work that leaves me with a leaking trailer. They have caused me great emotional stress. Houston RV repair has been in denial about everything. They immediately went defensive and never once asked how they could make me happy. I was the enemy for expecting a clean trailer and my belongings to be intact and to have work completed that was paid for in full.

EXCELLENT CUSTOMER SERVICE! Honest, fair, friendly and fast…read morewould be the first words that come to mind when I think of Houston RV Repair. From the moment the phone is answered, or you leave a voice mail message, you can feel confident that your needs will be promptly addressed. When you arrive on their lot, one of their employees will become your concierge to assist you with any personal needs you may have to take care of before placing the vehicle with them. Then, they take extra time listening to you and fully understanding what the problems are before they even begin. Houston RV Repair will take the time to not only repair problems well, but also investigate the possible cause and assist with future preventions of the same problem reoccurring. Their rates are extremely reasonable. While you can ask for an estimate before proceeding with work, RV owners understand that the remedy can often be addressed during discovery. They maximize their time in service which minimizes the impact in your pocketbook. I'm so happy to have found Houston RV Repair! They are the only place in Houston I trust my RV with.

HIGHLY recommend Channelview Supply!!! We took our new…read morecamper--less than a year old-- to Fun Town RV in Wharton because none of the three AC units were working. They kept our camper from January through April, only to test the ACs on a day when it was 34 degrees outside. Unsurprisingly, they called to say, "Everything's working fine." Spoiler: they absolutely were not. We've owned other campers and know what a functioning AC feels like. With three units on board, it was painfully obvious nothing was working. Frustrated, we picked it up and took it to Channelview Supply. Within two weeks, they diagnosed the issue correctly (all three AC units were bad), submitted the warranty claim, and replaced them with new, upgraded units. Fun Town RV wasted three months of our time and did nothing to actually solve the problem. Channelview Supply did in two weeks what Fun Town couldn't do in three months. Save yourself the trouble and go to Channelview Supply for your RV service. I strongly recommend them if you want honest, competent service.

When it comes to principle. No-one is above the law. There…read moreis no wrong way to do the right thing. I dropped off my trailer on 07-24-2023 to get an estimate for some damages on my 2019 Travel trailer. After waiting 2 weeks I called for an update . Had to leave messages for someone to call me. No return calls. After another week waiting. I called again and had to leave a message. No return calls. This is not uncommon according to other reviews. I waited another week on Monday. I finally spoke to Alice. She promised my quote to be ready that Wednesday. No return calls. I called again. Left messages. After being ignored for 34 days. I called again on 08-28-2028. I finally was able to speak with Alice to let her know I have decided to take my trailer out and go to another facility. She told me she an estimate (all of a sudden). Must be magic. I told her I didn't want the quote and there service. If it takes numerous phone calls and 34 days to get an estimate. I cannot imagine how long it'll take for my trailer to be fixed. Rather than complicate things in the future. It is best to shake hands and part ways. Next thing I know. I get a call from the owner Becca telling me I cannot have my trailer because I owe $175.00 for an estimate. I asked her what estimate? I never received it. She blew up and told me no money no trailer. This is when things went downhill. I go pay for the estimate I didn't receive. Another gentlemen claims he is also the owner and Becca come out. Your trailer has a bad tire. We don't want to fix it. I asked nicely this is not fair. I have no way to replace it. It wasn't damaged when I brought it. You can see the picture. This tire hit something while in there possession. It is my problem now. This is when I get on the phone with Harris county because they won't give me my trailer damaged tire or not. They thought I was bluffing until I waited. Next thing I know after waiting over 30 minutes. I see the male owner pulling my trailer and dropping it with a bad tire. The most decent thing would've been for them to at least change the tire with my spare. Fortunately bad people don't intimidate me. I hired a repair company. Harris county was trying to make this a criminal case. Instead I accepted just a civil report and left. Folks great place to go in and get a part that is on the shelf. When it comes to service beware they never accept responsibility. The Customer is always wrong and management is full of excuses.. You will see when they respond. My trailer is in a much better place. God is great!