Amazing service I walked in for an oil change was greeted and within five minutes my vehicle was in…read morethe shop getting an oil changed done. I have nothing but good things to say about this companies auto service department. They always are prompt, efficient, and friendly.

I went in for an oil change, and when they took out the air filter to ask if I wanted it replaced…read more(which I never asked them to do), they put the used filter in backward. I didn't find out until I had my car towed to the nearest shop because it wouldn't start, and the check engine light came on. But because it was put in backward, all the debris in the filter blew into my engine... over $300 later, I was able to get my car back and running. They refused to reimburse me for anything, even though I had a receipt and could prove it was due to their negligence. I'm never going back and just wanted to give everyone else a fair warning.

I hate going to these places, they are never genuine, or treat your vehicle with respect! It's…read morepaying for someone to break your stuff. They just pull things out and don't care for your car. My husband usually changes my oil and anything to do with my car but he wasn't available. Sadly, I had to bring my baby to people who could care less about her. An improvement would be to treat each vehicle with respect and don't just pull things out.

I own a local business in Bismarck.. We have several company vehicles and always have them serviced…read moreat Northwest tire.. Customer service is excellent and they always get my trucks taken care of right away! I highly recommend this shop.. Ask for Kris Bauer.. He is an amazing sales associate! Anton Capital City Exteriors

I dropped my vehicle off 2 weeks ago and was told by NW tire they would contact me immediately…read moreinforming me of what the issue was. I have called 4 times since and they still haven't even looked at it. Every time I get a different excuse as to why I have not been contacted and why they haven't even looked at it yet. Not the type of service NW Tire is known for. Highly disappointed in their lack of communication and service.

I needed to have a pre-purchase inspection done on a used Jeep that I was buying from a local…read moredealer. I'm located on the east coast, more than 1500 miles away, and needed to have this done in time for me to fly out to pick it up. Doug went above and beyond in rearranging his schedule to make this happen, and was always a gentleman and a pleasure to do business with. The price quoted was absolutely fair for the amount of labour that was involved in performing a full evaluation of the Jeep. Fortunately there were no serious red flags with the vehicle, which allowed the sale to proceed but he did find a few issues that the dealer will address before I pick it up. A big thanks to Doug and his wife. When I pick the Jeep up I will stop down to personally thank him and shake his hand for going out of his way. While there are many honest and skilled mechanics out there, one that offers excellent customer service and goes above and beyond in a pinch is a gem to find, and Northland Performance is definitely a gem.

Had these clowns install a steering rack around the end of March 2025 cause mine was leaking. Never…read morehad power steering problems before they touched it. Got it back,drove halfway home and the power steering quit working. Took it back to them and they said they forgot to tell me to bleed the system. Bleeding the system is part of the process. It shouldn't be my problem. Clowns. Got it back again and had the same problem again. Took it back again. Hopefully it's fixed this time. Clowns. 6 months and 4500 miles later I take my truck in to find out my NEW rack and pinion is shot. Likely due to negligence at the time of installation. Called good ol Northland and Derek said he would warranty the part but not the labor. Asked why not and was told he wouldn't honor the labor cause I gave him a bad review 6 months earlier. Wow,What a waste of time and money this experience was. Not recommended. Clowns

Tow truck driver named Ken was great!…read more Communicative, laidback, and good at what he did.

What a life saver this garage and it's crew are! Great communication, friendly owner and employees…read moreand beyond phenomenal customer service. Driving last week from Chicago to Seattle via I 94. Midway across ND the car dies with an obvious electrical issue. On a Sunday... at 4:30ish in the afternoon. This is not good. A frantic search of garages with their own tow trucks leads us to Auto Express, who answers their phone. We end up talking with Randy, the owner and the world is (eventually) put to rights! First off the tow/drive to garage. We had two options, a straight tow or a "jump pack" which acts as a second battery source in electrical issues. Since we had 3 people and 3 dogs we opted for the considerably less expensive jump pack. We weren't speeding down the highway, by any means but we made it back to the garage. Where a frantic internet search had begun. I drive an Isuzu Rodeo and Isuzu hasn't been an American car seller for almost a decade so parts were hard to find. We thought we had a part available but it wouldn't be until the next day (Monday). Those of us in my car hadn't planned for an extended overnight anywhere so we were prepared to sleep in the car. Randy was kind enough to help us get other options. Of course, the part (an alternator) wasn't avail until Tuesday. Randy kept in touch the whole time and as soon as the part arrived the garage was prompt and fast with the repair. Our courtesy ride to and from the hotel was great. The pricing was excellent and Randy worked with us so we could afford the repair and still get down the road to our destination. I can't sing their praises loud enough! Great job guys and THANK YOU SO MUCH! Sorry I couldn't leave the puppy with you!

showed up on time tuck some maturement then gave me an estimate on job vary friendly good person…read morefast on estimate to on old vehicle

I took my car in because my heat wouldn't work anytime the car was idling. I had taken it to the…read moredealership but they told me it was just a bubble in the line and cleared it but that only worked for about a day. I took it to Oswald Brothers and my heat has been working amazing since then. They seemed to know what was going on just by me describing the problem. It has been over a month and my heat has worked perfectly all the time!

I was recently visiting Bismarck from Grand Forks and when I went to leave town I discovered a very…read morebad coolant leak. I called around town and not many shops could work on diesels (2005 Duramax), or if they could they were booked out a week and up. I got in touch with Advanced Fleet and they said they were also booked out but understood my situation and they were willing to at least diagnose the issue if they had time that day. I arrived and they shuffled vehicles around and got the truck on a lift, pin pointed it was the water pump. They were booked out a good bit as well to do the work, but they moved appointments around and got me an appointment a few days later. Which no one else in town could do. These guys knocked out my water pump with zero issues and even allowed me to use military discount (as I'm active duty). I was also provided a shuttle service to and from the shop. Can't stress it enough how much they helped me out when I was in a tough spot. Great service all around from everyone there. Thanks again.

Traveling back to TN through ND in our RV the DEF check light came on indicating we had 10 starts…read moreremaining which meant every time we stopped & started the engine the # of starts counted down. If it reached 0 we would be stranded. After phoning a Mercedes Dealer in Fargo & were told they were slammed & couldn't work us in, we started searching the Bismarck area. To our great fortune we talked to Advanced Fleet Services. We were told if we could be there at 7:00am the next morning they would see what they could do. They even said we could overnight in their lot which we did. Mike Goff, front manager, was able to get someone to work on it right away. After 2 hrs - rv was repaired & on our way. We can't thank the great folks at Advanced Fleet Services enough for the caring & professional manner in which we were treated.

I am from out of town and had a flat on my way to Bismarck. They were able to get me in to change…read moretwo tires on my vehicle within a few hours. Didn't have the tires in their stock but made a quick effort to pick them up from a vendor in town so they could get me on my way. Also, they were kind enough to drop me off and pick me up at the mall so I could get my errands done. Thank you for your excellent service, much appreciated!

Great service and really customer friendly! Very customer service oriented as well! Will definitely…read morereturn