I've been using Top Flite Irrigation for over five years for various jobs (replacing sprinkler…read moreheads, winterization, etc.). They were always professional and reasonably priced. However, over the last year or so there seems to have been some changes to management and employees at the company. First, they absolutely are awful with communications. No one answers the phone so you have to leave a voice message. You then enter a black hole with them where they don't return your call within a day or two (happened in the Fall 24 and in the Summer 25 for me). My wife had to call back a few times and eventually left a message saying how unprofessional they are before she got a response. I got a random text from them about coming out that day and when that didn't work they ghosted me for a week (I texted them to ask if someone was coming out and got no response). Finally, I received a text from a "Michael F." a week later and got an appointment which understandably got moved because of the heat but then they screwed up the new appointment. Anyhow, most of that I can deal with even though any company should try harder to act like they want to serve customers but it was them charging nearly $500 for replacing a ball valve with one that includes a test port cock along with replacing a poppet assembly and one sprinkler head. I understand the company needs to make money but the markup on the parts along with labor (100 dollars per hour) is crazy. And they sent out two works to do the job so I got charged $200 for the service technician and that's not counting the initial $95.00 service fee. With all that said, I cannot recommend the company any longer. I wish them the best and I hope they make some changes.

Top Flite not just repaired and set up our sprinkler system this year, they also came back two…read moretimes to address our concerns (due to our own ignorance). They responded promptly and taught us with great patience. I thought I might have to pay for their extra visits, but they didn't charge me one more penny. You'll like their people and work so much that you'll never turn to a different company for your future needs.

We are lucky to have such a reliable local company! Josh has done amazing work and office staff is…read morefriendly and frank as well. I definitely would have them back and refer this business to my friends and neighbors! Thank you Saline sprinkler!

I hired them for an entire season of snow removal, over $500. We would have a snowfall on one day,…read moreand at the end of the next day they still had not plowed the driveway. When I called them to ask what was going on, they'd either act like I was crazy ("I'm pretty sure we did that driveway") or talk about how there's a lot of snow in Michigan, that's just how it is. Sadly, I am not a shut-in who can just skip work for a week waiting for them to do their job. One time, the guy literally forgot to bring a snow shovel and had to ask if we had one. (Of course we do, it's Michigan!) Another time a guy literally slammed his truck into our garage and retaining wall. When I started asking for a partial refund, they went from passive-aggressive to hostile and rude. The worst company I ever dealt with in Ann Arbor, and I have Comcast.

I have been using this company for several years now and would say that I really trust them to be…read morehonest with me and to do good work. If something doesn't need to be done or can be done more economically, they will let me know without me even asking.

We've been customers of Haligus for quite a few years. We recently had new extensive landscaping…read moreinstalled and Kevin and crew changed zones, moved and added heads and installed a drip system. There were a few hiccups along the way, but they managed to find and fix the problem. This is a small business and patience is sometimes needed, but they've always fixed issues with our system.

After several quotes for a lake side sprinkler installation I decided to go with Haligus Sprinkler…read moreSystems. The job was completed on time as promised and passed my stringent expectations. The owner made sure I was satisfied and has since contacted me to confirm that the system is still working as it should. Due to the experience I had with my sprinkler system, I have recently hired Haligus to fertilize my lawn. I now have a lawn that looks like a professionally kept golf course, thanks to Haligus.

Cribley has an excellent, first come first serve, format for 'no water' service calls. I needed a…read morenew pump and the crew came as promised, same day, installed the pump promptly and got me working. The crew was polite and professional. Many thanks.

Extremely overpriced !…read more Charged me $1500 to install a new geothermal pump. Found out later that the previous owners paid $600 to install a new drinking water pump a few years ago through a different vendor. Shop around and save your money.

Overall great experience, from coordinating to getting sprinklers installed a 10/10 experience…read more #GodDid

THE SHORT: Unethical business practices and too many better options in the market. Fellow…read morecontractors and homeowners should steer clear. Lester brothers is a better source of top soil, mulch and gravel. Sandy's Landscape is a better alternative for landscape supplies and installations. But I'd certainly never do business with Wilcox again. THE LONG: We ordered 10 yards of 411 limestone and 2 yards of #10 limestone. We received 2.5 yards of #10 and 6.5 yards of 411. We honestly assumed they were gonna do two truckloads and called to see when they would be out to deliver the second load. The receptionist laughed at me and transferred me to the owner. The owner proceeded to tell me I was an idiot and probably over excavated our area by 3.5" average. We formed and transit leveled an average of 4.5". We were shooting for 4" and were anywhere from 3.5-5.5" at the deepest. Let's call it an average of 4.5" (to be generous to them). The forms were 32' long and 13 feet wide. That comes out to 5.7 yards (being generous). Plus we poured some at the entrance of the patio (let's call it a yard to be generous). 6-7 yards. Whats weird is that we got the right amount of #10. Im guessing they could bring in a few hundred thousand dollars a year doing this and honestly, who is forming up their gravel/mulch? This was a unique situation where we wanted a perfectly sloped base so we screeded the gravel like concrete. To fix it we had to order a second load of 10 yards and pay for it. This time I measured the truck. If the truck was full to the brim it would be 10 yards. I'll let you be the judge of whether or not you think that truck in the photo is full. (We got less than 8 yards the second trip-once we got the rest in the forms) We would have ended up short on our own estimate and ended up needing 12 yards total and were prepared to go get a couple yards to fill in around the patio. But got less than half done because we were short so much. We ended up getting less than 15 yards total. we have 2-3 left over and 12 under the patio. Yes, including the compaction rate which is about a half an inch at this depth. The owner and driver were incredible rude throughout the whole process. We invited them out to double check our math. The owner Jeff said he would come out twice to check and remedy and never showed either day. We also invited them to let the driver check out the forms and take measurements while he was out delivering the second load. He never left the truck. We were more than willing to have our math corrected and let them double check the measurements. They were uninterested in resolving it and at the end offered us $100 refund which we refused because it doesn't seem right. We got less than 15 yards and paid for 20. I get why they would do it. I just don't want to have any part of it. I'll let you be the judge. After this was all done I thought back to the last time I used them for mulch delivery. I alway bought bagged mulch and always had extra. I ordered the same from them and came up short. I assumed it was my math. Now I question that. This is how they do business. To give them the benefit of the doubt, Im not sure they even know they are swindling people. They just seem to be uninterested in verifying or correcting it. I'll be making other construction companies aren't getting taken. I'd steer clear if I were you. (See Google reviews for Pictures)