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    A & J Window and Glass

    A & J Window and Glass

    4.2
    (61 reviews)

    A&J Window repair is one window repair company that you MUST use if you need window repairs. I…read morelive at 650 Victory Blvd in Staten Island. I moved into my apartment in April of 2017. My breakfast room window, which is next to the fire escape, has been broken since the day I moved into the apartment. The super tried to fix it over the 6 years that I've lived here; however, it remained broken and dangerous. Fortunately, Altin and Egli, who are employed by A&J, came today and fixed my window. They even went throughout the apartment, checking all of the other windows to make sure there were no other issues. Altin and Egli were kind, respectful, professional and efficient. Their boss, Reggie, who owns A&J called to check to make sure I was satisfied. A&J Window Repair is EXCELLENT. A must for anyone who has window repair issues. Dr. Ramona Brockett

    We ordered and paid for several pet-safe screens for our windows and sliding doors. They cancelled…read morethe first appointment. We rescheduled, and then they didn't show up for the next one, nor the next one, an so on. This happened around 12 times over a period of two months! Eventually, the office administrator gave me the direct phone number for her boss, Reggie, because even she couldn't get hold of him anymore. Every time there was a different excuse: he was "driving back from Florida," dealing with "an emergency with an employee in Florida," had to leave "for Florida," and so on. There was always another excuse. One day, his crew finally showed up and installed some of the window screens. However, they had to wait six hours for him to arrive to bring the material. Then we discovered that several of the screens didn't fit because he had measured them incorrectly. None of the large sliding door screens were even ready. Eventually, I'd had enough and demanded a refund for the unfinished work and the screens we never received. He promised again that he would come and complete the installation, even confirming it by email, but he never showed up. He repeated this two more times. Finally, I told him I was done and wanted our money back. His response was to hang up on me! And now, it shows that their business is "permanently closed" and I'm left to figure out how I'll get a refund from them!

    T&M Glass and Mirror Company

    T&M Glass and Mirror Company

    2.6
    (5 reviews)

    I have reached out to this company to get a mirror replacement. They provided a competitive…read moreestimate and promised to do the job in two weeks. We brought the damaged mirror to their Passaic shop right away, to be used as a template. That's where positive experience ends. After at least a dozen phone calls on my end, 3.5 months wait for promises that never materialized we took the original mirror back home, and without a towel it was wrapped in. Frustration, loss of time and personal property is what I got from this company.

    After quickly receiving our quote, it was downhill from there. They even somehow started installing…read morethe door in the wrong bathroom after I showed them right where it was going... To begin with, the owner was unable to address simple questions through email so that we could ensure we were getting the right hardware and handle options. I tried calling to make things easier, but then communication via random text messages started, and I had to follow up several times to know what was going on with our order. The day of the installation, I showed the installer the bathroom and when I came back upstairs to check on progress, they had already entered another bathroom and drilled halls in the wrong shower! They tried to fill the holes so that I wouldn't notice, but didn't do a good job so I noticed immediately after they left and had to do additional repairs myself. I tried informing the owner, but he clearly wasn't listening to me on the phone and was just ready to receive my credit card payment. After installation, we waited the recommended 24 hours to use our shower, but it immediately began leaking a significant amount of water. I contacted the owner to request a fix, and no response. I didn't think a simple job could go so wrong. Go somewhere else where you can find good customer service and quality installation.

    A&K Glass - glassandmirrors - Updated August 2026

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