I have been a customer of Greater Texas ever since we bought our first home. In the last year…read moremultiple minor catastrophe's have affected our home. Every time I called with questions they were answered and all of my concerns were addressed promptly. Yesterday when our most recent debacle was not being addressed as quickly as I believed it should have been by an adjuster Ken McClain, the owner, got on the phone himself to solve my problem. Needless to say I was taken aback with his personal service addressing our issue. I will be grateful for years to come. If you appreciate good, personal, customer service this is a company that will not disappoint!

They handle all your insurance needs home auto business life and health too. The ladies in the…read moreoffice are always friendly and helpful

Monica and Kimberley are great! They're really helpful and dependable when you need it.read more

I have used this agent for several years now because Kimberly and her crew are the type of people…read morewho really care about their customers. I've always found them to be very friendly and helpful and cannot recall even one bad experience.

Months ago my tire blew out on 35-N and Kalynn showed up within fifteen minutes and personally…read morechanged the flat herself, IMPRESSIVE -I know. Recently, I also had to file a claim for a hit and run incident and in the middle of her busy schedule, she was willing to help and went above and beyond to make sure I had what I needed for my claim. Kalynn's genuine nature, professionalism and drive to not only lend a helping hand when needed but to also EDUCATE me on State Farm's money market accounts and life insurance is why she is my trusted Agent.

I have been trying to get ahold of them for an hour and nobody has responded. Not the best sales…read morestrategy when you're trying to retain customers.

Let me start off by saying that I've used Geico for several years now. Up until this recent…read moreexperience I've been extremely happy with the support, prices, and customer service they, as a company, have provided. This "review" is expressly directed at one small branch of Geico. The Auto Damage Adjuster and her Supervisor in Killeen, Texas are the worst I've ever had the displeasure to deal with. Latwonna Childress and her Supervisor George Miller are both nearly worthless. My truck was involved in an accident. Latwonna had it towed to Caliber Collision in Killeen on the following day from the Tow Yard it was at. For the first 10 days Latwonna sent me a couple of messages with updates, as did Caliber Collision. Then Latwonna completely disappeared for two weeks. Neither I nor Caliber Collision were able to reach her. She ignored several phone calls, several voice mails, and several text messages from me requesting a simple update. Likewise, Caliber Collision submitted their supplemental costs for review and approval, Latwonna ignored these as well and Caliber Collision was unable to get in touch with her. After two weeks of this I called Geico Customer Service, spending over an hour on hold, before speaking to a representative. Ironically, the Geico Rep was able to reach Latwonna within 10 seconds. Once we started speaking, she acted like I was annoying her by bringing up her being MIA for 2-weeks. Then claimed she "Just got the supplemental request" yesterday..... it had been 2-weeks... This was the most unprofessional behavior I've ever seen. No apology, no excuses, just straight up indignant that I was bothering her. I called her Supervisor, George Miller, the following day. I explained the entire thing to him. I explained that the rental Geico provided (that is part of the coverage I pay for) was due to expire in 2-days' time, and because Latwonna had been MIA for 2-weeks, the repairs on my truck were now 2-weeks behind schedule. He made so many excuses for her behavior, tried to quantify her ignoring my attempts to contact her, and then informed me that "Geico Policy" would not allow him to extend the rental. I asked him if it was "Geico Policy" to leave the repairs of a customer's vehicle in limbo for two weeks? He had no legitimate answer. So now I am without a vehicle, the Geico's Killeen Branch is free and clear and doesn't have a care in the world.... So if you're in Killeen, I would caution you to steer clear of Geico, especially the two agents dealing with the Auto Damage.

This is a SUPER SAD AND SORRY bunch of employees! I walked in this morning, to handle some…read morebusiness, and no one approached me! Everyone stayed seated in their seats and glanced up at me...then ducked their heads back down, with NO ACKNOWLEDGEMENT! No one came from the cubicles or from the back to help me...I briskly walked out! This place has never been a help the three times I've tried to come in to handle some business! Three strikes...You're out for me GEICO KILLEEN Office! Y'all TOTALLY and COMPLETELY suck!

UPDATE: minutes after this post, my son received the email below. How's that for customer service?…read more He has called before and gotten the same run around. Never was he told they couldn't assist and he needed to call the 800#. We were both just told initially that it was cancelled and later that they needed to check with Doug as he had to approve the refund. And, how's that for an apology "even if it was our mistake..." "they might come back and say you hold some responsibility ". Isn't your agent suppose to take care of you and your insurance problems? Very disappointed in this office. Terrible service. My son had apartment insurance with them. He moved out July2022. I myself called to cancel. It didn't cancel and they kept auto-debiting it. We called again Nov2022. Still didn't cancel. Called again Jan 2023. Said they cancelled but now he's getting collection notices. I called and spoke to Jeanie. She was going to speak with the agent and get back to me. Didn't happen. I called again, same thing. I called again spoke with someone else. They said it is up to the agent to give approve a refund and take it off the collection list. This person was going to pass the message to the agent. I have tried to call 3 times since then and now no one answers. I am going to report it to the BBB.

By far the Best Insurance Agency a person could ask for! If I ever need anything you are right…read morethere for me! I always recommend you to my friends and family for their insurance needs.

Alan Cox is the best agent we have had. He and his staff are always ready to answer any questions I…read morehave. When I got into a wreck, they made the process very easy and helped me through all the way. Can't beat the rates combined with the friendly customer service. If you hate long waits on the phone to talk to your insurance then you should definitely make the switch. Being able to have an agent that's kind and knowledgeable makes a world of difference.

Nope. This group is just not on top of it. They let my insurance cancel and go a month without…read moretelling me. What if we were in a wreck??? Unbelievable that they were as incompetent as they were. I love state farm but this group really needs to find other jobs. I'm going back to Carrie Welch state farm in west Austin.

I used Allstate 20 plus years ago and figured I would give them a call. Rudy was professional and a…read morevery completive rate. I would highly recommend them for your insurance needs

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I enjoy outdoor activities and volunteering. I love working with customers and helping them with their insurance needs

My Insurance Agency in Killeen, Texas. I've had home and auto insurance with them for over 20…read moreyears. Customers are not just numbers here, Bill, Stephanie, and all the staff are name-droppers in the best of terms! These words are not written lightly, as you know, I am a service snob, these guys are excellent at service, attention to detail, and understanding when those times of actually needing to address insurance needs invoke stress. Tell them Reba P sent you their way - no incentive, just proud to let them know I recommend them!

They are the best when it comes to my experience with insurance agents in Killeen. The ladies…read morealways go above my expectations when I need there help. I'm glad I called and started with Allstate.