I'm going to be honest I was very disappointed in the service that I received from this place. The…read moreowner seemed to be knowledgeable initially, but upon picking up my repair, didn't seem to actually put any effort effort diagnosing my issue. He was more interested in receiving a service fee for doing essentially nothing. I'm almost positive that they misdiagnosed not one but both of my lawn mowers one of which I let them keep based on the information that they told me. When they told me the second lawnmower couldn't be repaired. I pushed back and asked them if I take it to another shop and they're willing enable to get it fixed then would my $50 be refunded being that you didn't fix my problem. The owner didn't responded well another shop might be able to get it up and running, but I still don't think it's gonna cut.. Like I said, I don't typically leave bad reviews about places like this, but something needs to be said. I really think you would be better off spending your money somewhere else where they value you and actually take the time to figure out what the issue is and it's less focused on keeping your money for a service fee. I was torn between taking my lawn equipment to this place and a few other places in North County. The other places were booked up and I now see why they were booked up. My advice, wait on the other lawnmower repair places that are booked up versus taking your equipment to these people. I work in Construction and very much have respect for people who work in a service industry but these people just aren't it.

They fixed our lawnmower and blower expertly without charging us a fortune. They aren't the…read morespeediest if that is an issue for you.

Super quick service! I got my mower back the same day and was happy with the serviceread more

My mower would not start at the beginning of the mowing season this year. The owner of Southside…read moreMower Repair took my mower into his shop after hearing what I needed. He jotted down my phone number and said to come back the next day--didn't take my name or anything other than the phone number. I was skeptical. How would he know which one was my lawn mower? The next day I came after work, and without saying a thing, he brought my mower to me, started it up (it had gas that had gone bad over the winter), told me what to do so I wouldn't have to see him again, and helped me load it up in my car. He's been doing this for 46 (or 47?) summers, and really knows his stuff.

Terrible, none of the mowers had been serviced that were for sale. I watched a buyer test a mower…read moreafter purchase, they couldn't get it to start. He chose one after the other, no luck. I was having the same issue, I left after his 3rd try and my second.

These guys were super responsive when I stopped by their shop to see if they could loosen the blade…read moreretaining bolt on my electric lawn mower. They did it while I waited, put the new blade I furnished on, and sharpened my old blade to boot. I highly recommend this locally-owned small business.

My husband has gone to East Alton tool rental for years and always received good service. However,…read morehe took his stihl saw in 2 months ago for a broken handle. Eric took the handle off in front of us and said that he couldn't fix it and would have to order a new one. My husband called several times over the past 2 months to check on the progress of the saw. Finally, my husband ordered a new handle online and went to get his saw so he could attempt to fix it himself. When he did, they handed it back to him in pieces in a box! The broken handle (which had salvageable pieces on it) and several other pieces were missing! When he asked about it, he was told that he brought it in like that. Which is completely untrue. Unfortunately, they have now lost our business for good and we would NOT recommend them to others...as we have in the past. If you choose to utilize their company, take pictures of your equipment while in the store before handing it over to them.

We have been going here for all our Stihl purchases and service needs on our outdoor power…read moreequipment for years and can assure anyone that THIS IS THE PLACE TO GO ! The product knowledge is second to none in the STL marketplace and the ethics of this family business is commendable . Given the global hoax of doom and gloom unfortunately some international manufacturers are slow in manufacturing product and PARTS and this adversely affects the turnaround time of repairs or over the counter part sales ... this is not the fault of ALTON EQUIPMENT & RENTAL and is common to the equipment and service industry globally. GIVE THEM A TRY you won't be sorry ...we actually go out of our physical way to do business with Alton Equipment & Rental .

Communication is not their strong suit. My husband passed away.So I wanted to get our riding mower…read moreoil change anne looked at to make sure everything was in working condition for this summer. I ask for a quote, and I was told $259. That was for the oil change. The filter it's spark plugs checking everything out to make it sure it would be ready for this summer plus they was running a winter special for delivery and pickup, instead of $60. It was gonna be $30. After four weeks, I called to follow-up. And I was told that they was waiting on parts when I stated. I did not authorize any additional part again. I was told no, the $259. Included the parts they ordered, which was a filter. And I should get it in the next two weeks today I got a phone call that it was ready to be delivered back home. And when I went to pay the bill, instead of it being the price, I quoted, I was charged $378. When I question that the lady said, I must have misunderstood, which I didn't I wrote it down and she was going to talk to the counterpeople, to let Em know they was given out the wrong information on pricing. When I stated, I will not make this mistake again. By coming back there, she didn't act like she even cared that she was losing possibly an ongoing customer.. I had several friends. Tell me that I should not have sent my mower there. And now I know why so be on the where of the quoting, they give you, because it's going to change to a higher price.. i was hoping this would be a place I could count ongoing forward. Because I don't have my husband to help me on this. So obviously they've lost a future customer going forward. I will be looking elsewhere for any services needed on my mower.

I dropped off my push lawnmower in June and it's currently September and I have not received even 1…read morephone call from them to give me an update when I did call them after 2 months of waiting (when their own estimated time was 2 to 3 weeks hand written on their own paperwork) I call and the front desk lady rudely told me "you do know we call you when it's done".... So here i am waiting and nothing has happened after another two whole months. I'm just gonna go in and pick it up and ask for my $50 deposit. Did they ask me to pay them to just hold it in the facility and maybe look at it. This is outright disrespectful. I needed my more for the summer and they basically kept it for the entire summer in our probably going to get to it when winter arrives and I no longer