I called AAA because the van I was driving broke down around 11:30am. The request for a tow was…read morefairly quick and straightfoward. Kraken Towing contacted me and told me the driver had another vehicle on the truck, but would be there within an hour. Brian from Kraken called me again and told me he should be there soon, he just closed the previous ticket. AAA texts me and tells me the driver is on the way and will be there within 20 minutes. It's now 12:30. 12:45 Brian from Kraken calls and tells me, sorry there's an issue w the car that's on the truck now the place he's dropping it off is giving him issues having to move cars around. I tell him, per the AAA app, he's 3 minutes away- he said I don't know why the app is saying that. I said how long, he said I'm not sure. I call AAA again at 1:15. They tell me he should be there any minute it's showing in the app he's down the block. I told them the towing company told me that he's stuck at a yard. AAA says let us call the dispatcher we will get back to you. 1:30, dispatcher says he will be there in 10 minutes. 2pm I call AAA again. I tell them it's way past the 10 minutes and still no tow. It's hot out, I'm hot I'm overheated and it's now 2 1/2 hours since I first called. Finally Brian from Kraken calls me back and tells me he will be there in 3 minutes - about 2:15 - 2:30 the driver finally shows up. I mean I expect to wait for a tow a reasonable amount of time but almost 3 hours is ridiculous - I understand things happen but one hand doesn't know what the other is doing with AAA. I'm also not sure why Kraken took the job if they knew their driver was that busy- The tow driver was quick, got the van right on the bed and got it over to the mechanic. Also AAA will tell you that you can ride w/ the Tow driver- the driver told me no they can't for insurance reasons- so beware when booking a Tow- it's not the first time I've heard that from a Tow driver- so double check it-

Awesome job on my truck I thought it was my transmission but Kraken diagnosed shift cable…read more I was sick then relieved this shop is godsend Thank you for all your help Kraken's !!! Any other shady shop would have charged me for a trans replacement. I'm glad I landed here instead...

Great service. Prompt , knowledgeable , very fair pricing for my towing. Would highly recommend if…read moreever in need of a tow service ! Thanks Harry!

Mike came to replace my control arm despite snow on the ground and even almost yelled at me for…read moreshoveling bc he said he'll take care of it. When he finished he agreed in a time with me, then calculated his labor cost and added the price of the parts from the receipt he showed me right in front of me. I usually round up and the last time he was here (he ended up having to come back for the other side) I just rounded up to the next hundred. I vin only recommend him he has the lowest hourly rate on the island but does good quality work. His communication however leaves room for improvement.

Came quickly and at agreed time. Repaired vehicle quickly for a reasonable price. Professional,…read morepolite and helpful. Highly recommended.

What I learned is they tell you exactly what to do where to pull up they ask you what size tire if…read moreyou don't know the tire size they will look it up for you then they will tell you when they're ready. They bring the vehicle indoors and they get to work. They do everything faster in a regular mechanic shop. You're not staying here too long Cashier is nice. Everything is in motion so you can get on with your day. I highly recommend this place

For those who don't want to read a short story, the new owner/mechanic is simply dishonest. Many…read moremembers of my family and my friends have been brining our vehicles to that location for over a decade, as it was formerly owned by Henry and Joe. In all the years, I never had a single issue with H&J. They were mechanics with integrity. The new owner of "J&J" lied to me several times throughout my first experience under his command. When confronted regarding the initial lies, he constructed more lies. Expect him to "find" problems with your vehicle and expect an inflated bill because of it. Do not expect him to have your vehicle ready when he agrees to. Do not expect a courtesy call to inform you that it's not actually ready yet either. Expect no one to answer the phone at the shop for hours after the agreed upon pickup time. Above all, expect him to prioritize his road service over your scheduled appointment and to lie about the reasons your service was delayed. These interactions are difficult to summarize into words. Something you unfortunately understand following a first hand experience. If you want to feel like you were taken advantage of and lied to, this is your guy. The new owner of J&J recently acquired this business. Most of the positive google reviews are older and should be credited to the former owners only. Those guys were worth their weight in gold. His recent positive reviews are clearly orchestrated to offset the incoming negative feedback.

Excellent service from G&G towing! Communication was great from start to finish,pricing was fair,…read moreand my vehicle arrived safely and on time.I highly recommend G&G towing for anyone vehicle or equipment hauling

Mike and his crew are great. They were reasonable with the pricing keeping everything within my…read morebudget and they communicated well through out the whole process. They repaired my bumper quickly and got me back on the road in no time. They even offered a complementary detailing

The staff was polite and the oil change was done properly. I wish they had washed the car after…read moreservice, but for the price it was fair. I'd use them again.

Got my car quickly and was helpful. No bs no going around. Just simple tow. Good pricingread more

Service is legit. Abe always texts/calls right back and price was right on. Helped me out of a…read morejam.

This company is outstanding. Don takes care of you. Came from Connecticut to tow a camper to a…read morerepair place. He is great! Stayed in touch by phone. Was on time and went above and beyond to help us. We did not know the N.Y. roads and he helped us get the camper with brake issues to the camper repair place. He will call you and stay in touch with you, have confidence you are in great hands.