they are the best thank you for everything!! you guys were kind and just wonderful during a bad experience. read more

Top notch service! So quick. Great affordable rates. So careful with the car. Extremely personable! So informative. I highly recommend using this towing service! read more

Charlie's Towing Service - Towing Near Me - Islip Terrace, New York

See all

Best Towing Company in Suffolk county!! They have the nicest and friendliest staff i have ever encountered in a towing service. Angel is GREAT!!! read more

This has got to be the worse tow company I have ever dealt with. Car breaks down on 495 (LIE) and since this is a restricted hwy, Suffolk County Police has to dispatch one of their "chosen" tow company's. Charlie's was selected and show up to tow my car. I request they drop off my car at the dealer (15 miles away) and on the way to the dealer, the tow truck runs out of gas. I have to wait half hour for another truck to come with a tank of gas in order to get moving. Meanwhile, we are 30 feet from a gas station the whole time. I'm an understanding person and know that things happen, but this incompetence has by far exceeded anything I've experienced before. We get to the dealer and the driver hands me a bill for $250. Due to the situation, I ask for a discount off the fee since I had to waste a half hour due to their irresponsibility, and get told no from the driver. I ask the driver to call the owner since I figure he would be embarrassed by the situation and be a little sympathetic and understanding . I spoke with Charlie who was the most unprofessional vendor of services I have ever dealt with. He said the tow truck driver (his employee) should be coming out of his pocket and paying for the discount. What kind of employer is this? He said it's not his fault his driver ran out of gas and I can forget about a discount off the bill. He said that it's ridiculous that I would even ask for a discount. I would highly recommend anyone who sees a tow truck with the logo "Charlie's" pull up to run the other direction. I will definitely be reaching out to the BBB and letting them know what type of racket is being run here. Again...... if you see this logo.... RUN the other direction. I can't believe this business has even been chosen to be on the list for the county for highway service. Run.... Run....RUN in the other direction when you see Charlie's. P.S. The only reason it has one star is because Yelp won't let me post without putting at least one star. They should have negative stars. I'm sure this racket would rack up on those read more

Scheduled a towing because I needed a flatbed to transfer 2 mechanic tool chests. They were very helpful and professional in the office. Charlie (the son) arrived on time and was very detailed in securing the 2 tool chests. He was very polite and professional and did a great job. My son has used them in the past and was also very happy with them. I would recommend them at any time. read more

On December 15, 2016 I decided to give Charlie's Towing Service, Inc. in Islip Terrace, NY a call to tow my 1991 Ford Mustang which needed internal parts installed in order to function again - battery, starter, fuel injectors, gas tank, etc., so they towed it to a Mustang shop. The car had only been driven by me from 2000-2008. From 2008-2016 I never had the money to get it running again until December 2016. Charlie's employee George the tow-truck driver put the Mustang up on his flatbed truck, and me and my older brother followed by driving behind him in my other car during the ride. As the Mustang was bouncing up and down on the truck during the trip, we noticed the rear aftermarket solarwing which I had professionally installed around 2002 slowly became undone, began flapping in the wind, came crashing down to the ground in front of me, splits in 2, and I had to swerve around it to avoid getting into an accident and/or damaging my car. When we reached the Mustang shop I told George the tow-truck driver what happened and he said: "I race Mustangs and have a close friend who's a cop in NYC who offered me an extra one for free and I'll get it from him and replace it for you". As gullible as I was, I believed him taking his word for it and decided not to call his towing company at the time to report that they had destroyed a piece of my car. Every week thereafter for the next 2 months I had been texting George asking him where the replacement solarwing is and he just kept saying the same thing over and over that he contacted his friend who still has it and he will get it, continually blowing me over, and never actually getting it for me. Once I got upset about it months later, George admits that it would be difficult to get because both he and his friend are busy working long hours. I then told him that he shouldn't be promising his customers a replacement when he knows he can't follow through with it. Soon later in February 2017 I decided to contact the owner about it - Charlie (Charles Rittenhouse according to the internet). Charlie said he would talk to George and then call me back the following Monday. He never did call back. I then called him weekly for 3 weeks asking them what's going on, but 2 different receptionists just kept telling me they would talk to George and Charlie. It became mid-March and Charlie still had not called me back. Then I decided to email him telling him that if he nor George doesn't resolve this matter soon by replacing my $110 GTS solarwing that their tow truck caused to detach from my car, hitting the ground, splitting in 2, and becoming destroyed, I will have no choice but to post a bad review of his company all over the internet. At this point you can guess the outcome was not in my favor. The owner Charlie's incorrect response was: "We are not responsible for improperly secured parts. George agreeing to replace this for you and not following through is between you and him". This is wrong in so many ways. I replied to him: "My Mustang's solarwing was NEVER 'improperly secured'. In fact it was secured on VERY TIGHT for the 8 straight years I drove the car from 2000-2008. I have been inspecting my car every week since then during the 8 years I haven't driven it from 2008-2016 and the wing was definitely secured on very tight during that time. It is not normal to tow cars. Cars experience a bumpy ride while being towed and parts can come off at any time, and this is exactly what your vehicle had caused to mine. Even my Saturn Sky had a big plastic stock piece come off of the back bottom due to it being towed by a different towing company which they replaced. And your employees are a representation of your company and anything they say is an extension of your company and you as a company should be HONORING what your employees say to your customers!!! They should be properly trained and if you don't want them telling your customers something (that they'll personally replace a destroyed part) then you should be telling them that." These douche bags have enough experience by now to know how to squirm their way out of the responsibility of damages they cause to cars. At this point I wouldn't doubt if Charlie tells his employees to tell his customers that his employees will personally replace anything that falls off their customer's cars just so Charlie would not have to be responsible for replacing anything. I wouldn't doubt it at all... I want them to replace my $110 GTS solarwing for my 1991 Mustang that they destroyed! I've learned my lesson: never take a tow truck driver's word for a resolution. Don't even trust that the towing company is going to replace it. If something like this ever happens again to any of you, in order to avoid a loss: immediately call the police to get it on file what had happened and then take them to court! Then the chances are that they WILL be held responsible to replace the parts of your car that they had destroyed! read more