I wouldn't want anyone else in Charleston taking care of my family when I can't…read more Responsive, caring and quality. Thank you Home Instead

Care managers or lead caregivers were hardly around, when they were it was a brief hows it going…read more Wouldn't actually look at environment or needs. Many of my clients didn't like their Lead caregivers. Unprofessional drama and leads/managers were always talking badly about clients. Several times, office staff spoke rudely and actually yelled at me.. I have been a professional CNA/PCT for years. Many of the families expressed to me how unhappy they were with HI's willingness to work with them. I was very embarrassed to be professionally involved as a caregiver. Neglected clients (moldy fridges, dirty dentures & prosthetics, sent caregivers with 0 experience and training) they also never updated their care plans, so walking into a new home I often was surprised about their mental/physical condition, & lack of care instructions. Bad bad bad.

my friend was a patient there and the care there was the worst. therpy was scarce if at all. he…read morenever got to se a doctor ,they just stuck thier head in and said how are you doing today and wrote it up as a visit. plenty of charges that were questionable.. at 9-10,000 dollars a month i would expect excellent care but not here.

Viviant Healthcare of Charleston on Sam Rittenberg Boulevard in West Ashley offers great skilled…read morenursing and care. The professionals here are very knowledgeable and caring and go out of their way to make sure their residents are well taken care of. I have been impressed with them.

Agency started off good for caregiving. If you have an issue come up though & Susan the director…read moreshould speak to you, she will not let you speak ONE word . She tells you what she thinks & then immediately cuts you off & thats it! She is very unprofessional & rude.

I personally have worked with Derek at Already HomeCare. His passion for working with the elderly…read moreand ensuring they are well taken care of is bar none. His vision is spread throughout the entire business from office staff to caregivers. This results in the highest quality care for his clients. I know quite a few caregiving agencies, and you can clearly tell Already HomeCare is the #1 choice for non medical home care in the Charleston, SC area. Look no further, Already HomeCare will take great care of you!

Truly a company with a heart. My aide goes above and beyond to make sure I am well taken care of.read more

USELESS. I discovered my CPAP machine stopped transmitting data because it has an outdated 3G…read moremodem. No warning or email sent to me as a heads up. They can call me, send me text messages and harrass me the death to buy CPAP supplies so there was no reason why they could not send out a message. My doctor needed that data. When I was sold this machine I was not given an SD card and told I would NEVER need one as my machine transmitted data via cellular. Now here we are and no card in the machine. I put in my own card to get the data, but my doctor refused to accept the card because it was not a Resmed branded card. I call Medi to try to sort this out and determine if getting a new machine since its almost 7 years old is the right thing. I get Sara, office manager. I start asking her basic questions to determine the age of the machine. She can't access anything and can't tell me anything. I call her USELESS. Because all she seems to do is answer the phone. I called Corporate in Columbia and they leave a message for Michelle, RT. Michelle, RT tells me that there is a 2 month wait for a replacement machine because there is a recall on Phillips Respironics machines. She states that they need to get those customers taken care of first and that is why a 2 month wait. I guess I am worthless to her and my money is not green. Considering I have been using these people for 12 plus years. She tells me she will see what she can do. That Resmed is behind in production and it would be March 2023 or later. Fast forward I call to get a Resmed card. I get USELESS Sara again, she tells me she doesn't have one and has no clue how to get one. Tells me my current machine should have come with one. I told her nope. Nothing was in the slot and the RT who set up the machine told me NONE was needed because it was cellular. I confirmed with her this would be NO Charge which she says there will not be a charge since I never got one but she can't confirm that because, she has no access to the systems. In between there and calling trying to reach Michelle, RT. I get Robert, the delivery driver, He tells me that Michelle, RT is only in the office ONE a month of the fourth Friday of the month and that is the ONLY time new CPAP deliveries are done. I say to him, that makes sense why the long wait to get the. new machine. Probably more a staffing issue than a part constraint issues. I spoke with the former Area Manager Chris Taylor and I am now waiting to speak with the current area manager Glenda Corley on the poor behavior of Michelle, RT. I doubt I will get anywhere. I just want the SD card and move on. These place has been declining for years now...its hit rock bottom. Why even bother to answer the phone if your are USELESS.....they make VOICE MAIL for a reason. This local office is a big mess of NOPE!!!! STOP answering the phone and stop selling devices that you support because you don't have enough staff. Trying using call forwarding to your office in Columbia and let them answer the call. At least they can access the systems unlike Ms USELESS, Sara who is supposed to be the office manager.

first, they NEVER RETURN CALLS, UNLESS YOU call a dozen times. I am having serious issues. I had an…read moremri of my brain was promised a call today, nope. I called twice, checked the portal a dozen times. nothing. we're not talking sinus infection here. my life could be in serious trouble. oh, sent me a message to get blood work today. not their fault but I sat in traffic for 2 hours to pee in a cup. ordered to pt which i am doing at a great expense to me. no explanations, no conversation I am totally in the dark and it's scary. I've been falling all the time. serious falls ER serious . I'm sure I have a concussion. blinding headaches. but nope won't call me. the support staff are very kind it's the doctors who care nothing for their patients

I give 1 star for Dr.Moody at their Remount Road Office and a few of the staff. Dr. Moody was…read moreengaged and professional. Can't say that about Dee, Lena or the women at the counter. They exude contempt. Don't expect Customer Service. It's obvious some have an immediate dislike for you based on your ethnicity. Dee was my first encounter with the Office staff and she was extremely rude and belligerent. I kind of ignored it thinking maybe she was just having a bad day but after dealing with this group of people for two long weeks, her rude and unprofessional behaviour is the norm and is rampant in this office. I needed a referral and after 2 weeks of calls and feeling I was being ignored I still didn't have it. My messages were not passed on. The gatekeepers were so rude and condescending. I left a message asking Dr. Moody to please call me but her assistance called me and gave me conflicting information. So you can't get past the gatekeepers to speak to your doctor. The last one I spoke to said it would be best if I came and picked it up. I was told it was ready. So I drove through school traffic stood at the counter for a good 10 minutes not being acknowledged. But a woman who came in after me was acknowledged and told that they would be with her in just a minute. There's that treatment based on your skin tone again. A woman came to the counter and offered to help me. I told her I was there to pick up a referral. She looked through a little file on the desk and then disappeared into the back. When she came back, she said that The referral was not ready, that Dr. Moody had JUST begun to work on it. So the people I spoke to over the past 2 weeks who gave reasons for it not being sent to the specialist office were they didn't have a fax number, Dr.Moody was working on it and my insurance didn't cover it. Even though my insurance company had already contacted the Office asking for the referral, were not true either? More conflicting information. She went onto admonish me that they would never tell a patient to come and pick up a referral. I assured her that I had been told it was ready and to come pick it up. She shook her head at me with an angry face and basically told me I was a liar. That she didn't know who I spoke too but none of the staff would have told me to come pick it up. I am including a copy of a voicemail left my Lena on March 19,2026 at 11:18 am. that includes the option to come pick it up. Yes, Miss Flash, this is Lena from the referral department. Um, just following up with you on the acupuncture referral that you had requested. Dr. Moody did put in a referral, but um, she did say that, you know, the, um, you would have to follow up with the place as far as your insurance. I looked up the place uh from the information you provided and they do not give me a fax number. I called and had to leave a voice message to um ask a request for the fax number if there is one. So I was just gonna call and let you know that you may want to come by the office and get them to print up this referral and take it to the acupuncture place. If you want, um, uh, speedier service, um, with getting the referral started because we will close this on our end with it not being a, uh, referral that we do, um, so I think Dr. Moody's just putting this in because you need it for your insurance. So uh give me a call back if you have any questions um I'm option 3 on the referral line on the main office number. Thank you bye As you see Lena offered my coming to pick it up and it eas ready When I said she had the woman shook her head at me and said it didn't happen. She never apologised for the misunderstanding and wasting my time just so rude so unprofessional Just repeatedly given wrong information. You definitely have the feeling that your healthcare is being held hostage by hostile agents when dealing with this group. Good thing the referral wasn't for a life saving treatment eh? Do not trust them with your health care. The Hippocratic Oath they swore must have had an expiration date because "do no harm" is not in their vocabulary. More people die from mistakes made by the medical community than by gun violence every year and I see one place where it could definitely happen. By mistake or by design. For your own safety, peace of mind, self-respect and being treated with dignity and kindness go somewhere else.