Have been going there for 3 years - every week, with about 8 items. A lot of business for them. Never an issue. Last month a cashmere garment was returned from them with a big tear in the sleeve. They sent it to be repaired. It came back looking terrible. When I asked what would happen next to rectify the situation, they accused me of branding them as liars, told me that everyone tries to do this and that the damage was my own fault. A rational discussion along the lines of 'why would I do this after them amount of fault free business i have given you?' and 'you sent it for repair so you must have taken responsibility' was rudely dismissed by the owner. What a way to run a business! Would not recommend them after this - have started with a new provider on the same street. read more