This review update is just for those who are looking to get a reference from this company. Since…read moreit's been a while since my original review I just wanted to update this and let it be known that several months literally a year later I have given this man the benefit of the doubt. They have runoff with my money. I am out thousands of dollars leaving me hanging no work rendered at all whatsoever! Please, please do not do business with them! Christopher Cash, Crystal Cash, Dream Pools or anything tied to him and/or his father as Chris in the end will be the one doing the work. Please don't be fooled by his father's reputation he apparently had a pool company before company before him before Chris make sure you check. He's very proud of his references. There is like two or three customers he's worked with he raves about what great services he's provided but as for me...he stole several thousands of dollars from me and has not rendered any services!

I hired dream pools to replace the liner in my pool. The experience has been nothing but…read morefrustrating. I ordered the liner at the end of the season last year was told it would be about a month before he received it. I messaged him about 6 weeks later to see if it came in and was informed it had and that he would drop it off. I finally received it after multiple no call no shows. He would say I'm bringing it this evening then you would hear nothing. 4 different days he told me he was bringing it by one time even saying he would be there in an hour only to not show up or even call to say he won't make it. I'm a busy guy and don't appreciate being told I'm gonna be there only to not show. Fast forward to this year wanting to get the liner installed and nothing still. The owner leads you on tells you I should get to you next Tuesday only for the day to come and go without a word from the owner. You send a text or call you get no response for days or weeks. I also work as a contractor and I can say with absolute certainty this is no way to run a business. I am sorry I ever reached out to this company. Update on top of everything Chris gave me a liner that was 10' too long for my pool making it unusable and will not respond to text. DO NOT trust this company. Do a quick search on facebook and see plenty of other people who have been scammed by this company.

What a great service. Chris came and took care of winterizing and covering our pool. Quick and…read moreefficient. He will be doing our opening and weekly service. Two thumbs up!

these people are not good or dependable, do not use them. they left my pool open instead of closing…read moreit, as they told me it needed some repairs before they would close it. i never heard from them again, and had to hire someone to clean the pool before closing it as it had turned green.

Bonsall was amazing. my hot tub needed a part to keep it heat. Their technician arrived on time and…read morewas able to fix my hot tub on the coldest day of the year. Thank you to the Team!

The retail store of Bonsall Pool and Spa gets a five star rating because of the friendly and…read moreknowledgeable service provided; the Bonsall Pool Service and Repair Department, however, gets zero stars. Bonsall Pool & Spa built my vinyl-lined swimming pool in 1986. The company did a great job building it and were quick and competent with occasional repairs needed over 35 years. For the last few years, however, the repair department has been unresponsive to my pleas for help. I don't believe they have many trained technicians anymore who can carry out repair jobs. Apparently, their crew in the field is inadequate in meeting the demand. What is the problem with the structure of this business? Is it low salary not attracting knowledgeable technicians? Is it lack of training in specialized pool equipment repair? Whatever the problem, it has lowered the good reputation of Bonsall Pool and Spa. I do not recommend them for pool construction.

Jason and his crew put a pool in for us and it is incredible. They did the work in the time frame…read morethey said despite working in winter conditions. They were all prompt, professional, and courteous. In addition our pool has now been in use since May 2023. We had an issue today and Jason's crew responded within a day and corrected the problem we had caused with professionalism and courtesy.

Never follows thru with anything I had to go with another Pool Builder because I wanted to be able…read moreto swim this coming summer and he was doing nothing

Scammers. Charged $1000 for a hot tub pump that never worked. They gave excuses for months on why…read morethey were delayed on fixing the pump & eventually quit responding. DO NOT RECOMMEND. If I would have seen the video below prior to calling them I would have known better - https://fox4kc.com/video/kansas-city-hot-tub-repairman-still-taking-money-disappearing/8449564/ Better Business Bureau complaints - https://www.bbb.org/us/ks/kansas-city/profile/hot-tub-service-and-repair/kc-hot-tub-repair-0714-1000005943/complaints

Warning: Avoid KC Hot Tub - Unprofessional and Untrustworthy…read more I made the mistake of overlooking the poor reviews and hiring KC Hot Tub anyway, and I regret it. What was supposed to be a simple repair turned into a three-month ordeal filled with missed appointments, constant rescheduling, no-shows, and zero communication unless I reached out repeatedly. Despite paying over $400, the job was never completed, and the hot tub was left in worse condition than before. I was promised multiple times that the work would be finished or refunded, but those promises were never kept. I've documented every message and delay -- the pattern is consistent: excuses, no-shows, and unreturned texts. At this point, I believe this company takes advantage of customers and should not be trusted with your time or money. I'm posting this so others don't make the same mistake I did. If you've also been affected, please reach out, I'm exploring filing a formal complaint and small claims case for the refund owed.