Excellent service!!! I have 1990s Heat & Glo insert that I was told by another business in Lincoln…read morecouldn't be fixed and should be replaced. Fireplace Stone & Patio came out said I had a solid unit - the technician replace the pilot armature, cleaned, re-painted the firebox, replaced the remote control and it works great again. All at a very reasonable price. I would HIGHLY recommend both a Heat & Glo inserts as well as Fireplace Stone & Patio.

Stopped by a couple weeks ago to purchase a new fireplace. There was no other customers in there,…read moreno one said anything to us. We looked around and left. Went to one of their competitors and purchased. I have no idea how places like this stay in business.

This place ripped me off! They charged me $78 to hem my slacks. And the guy told me I didn't need…read moremy vest fitted when I most definitely did. I have worked with them before. But have now found a new seamstress who charges way less and does just as good of a job if not better. Will not be going back to get taken advantage of.

Horrible customer service. Went in to ask questions and every employee was talking to each other. I…read morefinally pulled one aside and asked her a question, "where is your clearance section?" And the lady took probably five minutes just to say "I don't know". She asked another lady and they said we don't have much. Never showed me. Too busy talking to each other. However, Torie turned it around with her kindness and upbeat personality. Without her I would have given this one star.

I did a pickup last night and I was impressed with the young guy who serviced us at the counter for…read morepickup. He was polite and very professional and even went above and beyond to help me out. I had purchased a list of items totalling 120 dollars and their were supposed to be gift cards included. He assisted me in checking my app. And when he couldn't find the gift cards on my account: he reached out to the store manager and got us physical gift cards. He really didnt need to do that. This young lad will go far. I just regret I didnt get his name. Service with a smile. Thats what will get you far in customer service. He provided a wonderful service. Thank you for being such a great staff of this store on lincoln SW. We will be back

I ordered drive up and they said I could come in cancel then repurchase since they didnt have it…read moreready. it was the last of the 2 items. They had me wait 30 minutes and told me 2 times they were bagging my items. In reality I should've cancelled and left I typically dont mind but it was 11:15p on a Saturday. Just bummer service and why not just cancel the order and allow me to pay at register. Found it odd that they told me it was OK on the phone, but not when I got there.

We had to wait a while for an appointment but it was SO WORTH THE WAIT…read more My service person was courteous, knowledgeable, diligent in his duties. He had everything with him that he would need to fix any surprise issues, had drop clothes to protect my flooring, was on time, was a genuinely nice person. He did not quite like the way the flames were looking so he kept at it until it was perfect. We bought a home with a poorly maintained fireplace and we are so grateful for their servicing so we could run our fireplace without worry. Highly recommend this company to anyone needing fireplace servicing!

I have dealt with Travis and his crew for over 10 years and he has always treated me right and has…read moregiven me 5 star service. It doesn't get any better.

Helpful for yard needs such as rock, boulders, pavers. They deliver promptly or loan you trailers…read morefor DIY.

We have over the years purchased items from Outdoor Solutions, most recently patio furniture. They…read morehave always been pleasant, helpful, forthright and just generally great to work with. Recently I had a minor issue with a another product that we purchased about 10 years ago. They helped by contacting the manufacturer and had the replacement part sent to my home! (Under warranty.) This was way more than I expected to say the least! Bottom line, a local company that sells great stuff and is wonderful to work with! Thank you!

Megan sold me a Miele cannister vacuum several months ago, and it is a high quality machine in so…read moremany ways: The parts connect easily. It quickly and easily adjusts from very low to very high suction. The cord is quite long, and it retracts efficiently into the machine. It carries a little accessories rack. It can be stored compactly upright. I bought an additional oversized floor nozzle and a lifetime's worth of bags. Later Daniel, the repairman and prior owner, adjusted my old extra-long crevice tool and sold me an inexpensive adapter for it. The machine is top notch as was the service from both Megan and Daniel who are knowledgeable and did not pressure me in my purchases.

Megan was very helpful. She found the issue and got it fixed the same day. She needs help, though!…read more5 people came in the store while I was there! Too much for 1 girl!

Very helpful and knowledgeable! Always find someone to help…read moreme. Customer service is hard to find, but they have it.

Stopped in to pick up some mulch. Parked along side of the loading zone to "LOAD" the mulch. Walked…read moreinside to pay for the mulch. Walked back outside to our truck load the mulch and was approached by an angry employee that said don't block the loading zone and told my husband to show some respect and consideration for others that need to use the loading zone. Not sure why this clown named Sean went off on my husband. Needless to say we will never patronize this business again.

A very busy store! But was being run very efficiently, and the employees were very nice. Prices are…read moregetting crazy at thrift stores, but that's across the board. Overall, great experience.

They're pretty overpriced in comparison to other thrift stores. Considering they receive many…read moredonated things. I don't see how they pay towards programs and services as they don't seem to be a part of various stakeholder groups, especially the disability communities.