Broken ripped and lost pieces. Absolutely the worst and won't be responsible…read more Do not use this company you'll be sorry

As someone who had extensive experience working in the moving industry in sales and dealing with…read morebrokers etc etc.. And also someone who has worked for a top notch 5 star company and 3 and 4 star companies as well.. I have to say this place needs alot of work. First, the rep I dealt with Eli who is a good kid overall hits you with too many of the we are going to do this and that and I can assure you sales rebuttles that most moving companies that don't do these things actually don't do. And while he is again an overall good dude, he hit me a million times about getting on the schedule and doing all he could but the moment the move was finally set, he completely disappeared for the most part as soon as the contract was signed and the move happened. Nobody followed up to check in and see how things went etc etc.. Not one person. That right there is a red flag and when he asked me the difference between a 5 star company and one that is not.. well there you go a fine example. Which leads me to Amelia who is the one who reaches out when confirming moves. Again very nice, but she needs to work on paying attention to specifics as Eli needs to work on as well. They are far from organized. Amelia however, needs to work on understanding and speaking English better and most importantly should actually do what she says she will do. So don't tell me you are going to do this and that when you didn't look into half if it and didn't call me back when you said you were going to either. I have the emails for record. Now to the move. The foreman Ken showed up with 2 guys at our pickup in the Miami area and delivered and unloaded with 1 guy to our destination in the Tampa area. Ken, is experienced and hard working. On day 1 his guys not so much. The one guy was supposedly experienced and worked for Bekins at a point and the other guy who it was his first day had very little energy. Very slow moving, well both of them outside of Ken. Most importantly they did not do what I was told they would from Eli and did not wrap and pack everything. Ken having experience you figured would do this but didn't. I don't know if it was cause he didn't have guys he could depend on or what cause.. My custom made oak record shelves, left untouched. My daughters rocking chair, my hamper, iron board, and a bunch of other things left to have no wrapping or packing at all!! My dining table received the worst blanket job I have ever seen!! No stretch wrap on anything. The legs were left to untreated completely. Thankfully it survived. Thankfully my wife and I and especially and thankfully her packed everything. I can't imagine what our stuff would look like if we got them to do it. Which leads me to the next thing. I was told by Eli and Amelia if we had less stuff on the day of the price would be adjusted. Well it wasn't!! When I said to Ken, that I feel Eli overestimated way too many cubic feet after I decided to move my home recording studio equipment on my own, he said yeah he did. Not a question. Eli said we had 1500 plus cuft which and over estimation is smart so there no surprises. However, when they load and I say Ken what do you think, 1000-1100 cuft (again I was in the business for years) and he says that looks about right. More red flags!!! Okay so less stuff. Where's my price adjustment!!???? Still, Ken did what he promised the next day and got on the road at 4-430am and met us up in Tampa. He had just the new guy with him who was a lot more hardworking on day 2 so I made sure I tipped them both well. They put 90 percent of everything where we asked but overall would I hire them again. Doubtful. My advice. If someone comes by and does an onsite and says its hard to determine everything cause space wise you have so much in the shed. They are not experienced enough just yet and be aware of that. Which leads me to this. Eli, if you had your own company don't broadcast that either cause I can see why it didn't succeed. Which doesn't mean you couldn't be successful at it later but when you tell people these things you give them certain expectations that when the mark is not met you look foolish. Overall, I appreciate the buddy buddy conversation etc etc But this is business. And your company did not meet the mark at all. Quite honestly this is really 2.5 stars but the price keeps you at 3.

Great experience here! I was nervous about coordinating my drive to NC on top of the drive itself…read more(16 ft truck with a car carrier trailer) and Charles was sent down to earth by the Penske gods themselves. Totally put me at ease and was super helpful. Ive used Uhaul in the past and I usually get this truck with a ripped interior patched up by duct tape made in the 80's. I received a 2018 Penske truck with 3k miles and drove like a dream. I'd highly recommend Penske and this location in the future

From the owner: Save Up To 20% When You Reserve Online Today!read more

I've prepared myself for this day, and now it's here: my son is leaving the nest. All he wanted was…read morefor me to give him a ride to the business to pick up the rental truck. Located on Andrews Ave, U-Haul of Pompano Beach offers a vast selection of services: * Moving truck and cargo van rentals * Trailer, tow dolly, flatbed utility trailer rentals * U-Box moving & storage containers * Propane tanks & refills * Self-storage units * Hitches & accessories I didn't go inside with my son to witness the whole truck rental process, but when I arrive on the block three hours later, my son had a 10' U-Haul truck in front of the house, all loaded and ready to go. Anyone interested in their service may view their website at www.uhaul.com. Prices vary depending on services.

Can't tell you about their vehicle rentals, as we just stopped by for some boxes and related…read morematerials. We were the only ones inside the store. There was one gal working and she was helpful, although most items are basically self serve. It wasn't very hard to shop as we sort of knew what we wanted. I was packing up some fine china -- a wedding gift from my first wedding (IYKYK ha ha). And needs some cushioned/padded covers for these dishes plus a special packing box. They had a perfect "kit" with all the items together. While we were there, we also got a couple extra boxes to store some of our stuff (junk?). The process was fast. We paid and left. Glad to know they are not far away should I need additional supplies.

We reserved a F150 with tow capability and that had 2 flat tires and no gas so we received a "…read moreborrowed" Dodge Ram with a bumper pull and it forced us to get a 2" ball at Uhaul. It had less than a 1/4 tank of gas. I returned it with almost 1/2 tank of gas. It had an old taco chip in drivers side door so was not clean. This had nothing to do with Anna who was exceptional. But we did not get what we asked for which is completely on Uhaul. I mean, come on! The Ford truck was turned in on the previous Saturday with 2 flat tires and no gas ? We won't be coming back to this Truck rental facility again, that is for dang sure! We rented from 10 thru 13 April 2023.

I've been a customer at this location for the last 8 months, and the entire staff here have been…read morenothing but professional, kind, and helpful. Maintenance on the rentals are also required and regularly taken care of.

Excelente customer service , clean and safe storage unit , prices are very good and the best part…read moreis the fact that you get a human not a machine to help you set up your account and help you with anything you need .

I have dealt with the staff here for over 10 years. I have two rental parking spaces and have had…read moremultiple storage units. It's a little more than other places in town but totally worth it for the fact that it's secure for 1. And 2 any time I have ever had any issue with anything they fix it right now! They are great

Robert clearly believes that customers to this establishment are desperate beggars. Talking down…read moreto customers and shouting at them is not a way to get repeat customers. No one needs to go here to deal with his arrogance and disrespect. If this is the face of U-Haul, it doesn't bode well for the corporation. Shameful, disrespectful, and pathetic service is the norm when dealing with Robert. It is best to avoid this location.

Avoid this location--ask for corporate to investigate Robert…read more After renting here in April and experiencing Robert's behavior, I swore I would never return. Unfortunately, I was forced to use this location yesterday as a last resort after my initial reservation fell through. I rent from U-Haul weekly and have never encountered such disgusting, aggressive behavior. Robert is incredibly hostile, interrogates customers, and demanded to know what I was hauling. He literally yelled in my face, "I can speak over you!" and ultimately refused my rental out of spite because I asked why he questions what I will be hauling every time I come to his store. To put the cherry on top of his power trip, he actually called the Sheriff's Department on us. No other U-Haul representative has EVER asked me these questions in the two years I have used this company. He is an aggressive power-tripper who should not be working with the public, especially women. I will be escalating this with corporate to the fullest extent. Avoid this place at all costs!

Jeff was the best to work with! We had to change our truck reservation due to size and he was able…read moreto get that switched for us immediately. We ended up saving money and loved the customer service. Very happy!

Friendly staff with well kept trucks. I highly recommend Penske over U-Haul all the time.read more

I had to go to enterprise rent a car as I had a little accident with my Lexus, ugh. The office is…read morevery nice.The restrooms are very clean and we dealt with Natalia and she was terrific.She was very helpful. I'm renting a Kia, which is a very nice car.Not bad at all , but not as good as my lexus!!!

Shout out to Dimitri. I had been to several other locations before this one and the customer…read moreservice here is QUALITY. Everyone was very helpful and quick to answer the phone. 10/10