From a seasoned auto industry retail sales perspective, the staff needs retraining. IF YOU UNDERSTAND THE INFERENCE

On top of it....... Some difficulties originally with the DMV title work... But the staff persisted, and got results... Very Capable... Highly recommended.... read more

Over the years, my wife and I have purchased 4 new Kawasaki's from Riva. Three from salesperson Emil Contreras. Each time after we decided on a motorcycle, the financial manager found us excellent financing. And we will never go elsewhere. read more

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You want to get ripped off buying a new motorcycle - Go to Riva. Motorcycles advertised low and then you are charged for 100 other charges which amount to 75% of the value bike of the bike you are purchasing. Don't believe them when they say "first service free" cause its bullshit. read more

Wide variety. Its the toy r us for adult. Their finance office is really great. I was able to get in and out quickly.,

I've been here a few times with my son. He would like another motorcycle. One Saturday a month they have gourmet coffee and I just joined their text club to receive a t shirt among other things. It's a big location, very clean and I'm not into bikes but they sure are pretty when you get in there and look. This is a really nice store. Most recently the site of the murder of rapper XXX Tentacion right at the exit by a bullet/robbery/hit? I feel very safe here though. I'm sure he was targeted. They didn't have the bike he wanted we will check back. They also sell clothing gear and backpacks. Tons of generators too! read more

Riva Motorsports - Motorcycle Dealers Near Me - Pompano Beach, Florida

Friendly, no pressure just walking around respectfully, clean also professional staff

I bought I used Indian Scout from this dealership and I love the bike but the dealership and their customer service leave a lot to be desired. Called and spoke to Carlos several time and yes, I had a lot of questions as I was buying the bike sight unseen. Put a $500 deposit down on the bike and started making arrangements to have it transported to Michgian. Called and asked about the location of the title (physical or digital) and Carlos said he would call me back - that's the last time I heard from him. Called and spoke to the title team who confirmed they have the physical title, and they send it out when they receive wire transfer. They'll let Carlos know I called. No call back from Carlos. Wire transferred the balance, called the dealership to confirm receipt. Left a voicemail asking for a call back to confirm receipt - no call back. Called the dealership a second time to confirm receipt. Called and spoke to the manager, asked about the readiness for transport. Second request for the title, asking to have it sent to me and not the transport company and was told it would be sent out via FedEx. Let him know about Carlos' lack of customer service skills. Called a third time for the title and finally got the it today. Shop anywhere else but this place. Somebody tell Carlos I'm still waiting for his call. read more

I was there a few months ago and I felt at the inventory was kinda low. The sales person which I don't remember his name now, treat me with enthusiasm of a mortician. Spoke down to me and made me feel like he was doing me a favor. I ended up going to a Harley Davidson dealership where they took very good care of me and made it a very special day. I'm looking now for a trike and hopefully I'll have better luck this time around. read more

Irresponsible individuals, dropped off my 2 garage kept Yamaha Skis with 50 hours on them 4 a 50 hour service & they parked them behind the shop under a tree for 17 days , I,am still trying to get the stains from the leaves off the white seats , I still don't know why I left them there they charge $200.00 an hour for labor, my proctologist doesn't make $200 an hour , they never even called me , I went to check on them & they were never touched so I took them back to Miam , they don't deserve 1 star , negative 5 read more

I had such a great, easy experience with Emil. I've been looking for a Honda NM4 for over a year and as soon as Riva got one in stock, I jumped on it. I told Emil that was my dream bike, but I had to travel over 8 hours to come down and get it. He was super kind and understanding and held the bike for a couple of days so I could get there. Despite the circumstances of COVID, I had a seamless meeting with the Riva team and I'm already in love with my NM4! Thank you again, Emil! read more

Riva Motorsports - Motorcycle Dealers Near Me - Pompano Beach, Florida

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I am impressed. I was out on my bike when I noticed the bolt for the engine housing was sliding out. The nut had come off at some point and the bolt finally decided to leave me. This could be a really bad thing on a ride. I managed to slide it back in and it stayed until I could get it serviced. I drove in to Riva and walked into the service area. Vince could not have been any nicer. He came out with me and saw the problem, then went and got a nut that fit. When he had the right size, he got his tool and in a minute I was good to go. I was VERY impressed with the customer service. He understood the urgency and handled it immediately. I was in and out of there in a matter of minutes. And I would definitely recommend them to anyone who needs service. read more

i bought a nice used Z900 Kawasaki 2020 with 813 miles on it , i never even thought i had to double check the paperwork . i came home and started buying stuff on line at Revzila.com for my cute little Kawi , the Puig short levers came and didn't fit , i knew something was wrong , two days later when my title came by mail - surprise !! the bike is 2019 ... it isn't 2020 , i called Riva and got hustled again by one of the owners , the bike is cute but it feels bad when you've been scammed this way . DO NOT BUY NOTHING FROM RIVA , WITHOUT TRIPLE CHECKING THE PAPERS !! They Should Be Treated Like The Shadiest Car Dealership . read more

I took the BRC sponsored by motorcycle foundation through RIVA, The course was excellent. My class was made up of previous riders with lots of illegal riding experience. We had one thing in common. we all passed with flying colors. The State of Florida now requires you to take and pass this course so, if you go, plan on dedicating your ENTIRE l weekend of classroom and LOTS of riding practice. RAIN or SHINE you will ride!! We took our test in the pouring rain, making things even more of a challenge. RIVA supports its customers to the max. After my rain experience, i decided to order some rain pants. Marco in parts took care of me. They also serviced my can am spyder immediately when i got my recall letter. Thanks Justin and Ben. RIVA knows customer satisfaction. read more

Went in there to look at possibly buying a new bike - mistake number one! Walked around the entire showroom twice without any salespeople even looking at me - mistake number two. Finally asked if there's any available salespeople to help me and someone finally spoke - a young brain dead twenty something guy who was more interested in his phone than trying to sell me a bike. He knew zero about the bike I wanted, and after asking questions about the bike and him knowing absolutely nothing and barely taking his eyes of his phone and texting people - I had enough and left. If you want to deal with useless salespeople who don't give you the time of day, know nothing about their product, and are more interested in their phones then you - then go there and deal with them, otherwise stay away and go deal with people who really want to sell you a bike, and know their product. Riva Motorsports Sucks!! read more

Hilarious how you can browse the showroom and have half a dozen salespeople walk right past you with their faces buried in their phones. Most of their business is water craft and it's obvious they couldn't care less if they sell any motorcycles. read more

I dealt with Matty at this place. Left a deposit for two Jetski's and unfortunately couldn't complete the deal since our waterfront rental was delayed. Matty stayed in touch with me all through out and held the skis and refunded my deposit without any delay when our plans changed. read more

Second bike I'm getting from them my friend got ,4 bike from them and Everytime they welcome you with aand a sense they care about you. I used to drive Fzr3 and moved to 650 2017 ninja only 2000 miles great condition and I love the color the sales men Dave I believe is his name always chatted and very professional. I recommended to all people who need bike boat and everything for outdoors you will not be disappointed read more

Riva Motorsports - 2017 650 ninja Kawasaki from Riva - Motorcycle Dealers Near Me - Pompano Beach, Florida

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Stellar service experience here today. Joe and his sales person Terry made me feel welcome and helped me with the the accessories I wanted and speakers installed on my Fish Pro. If you're looking for top notch service, this is the place to get it! read more

Great communication. Bought a bike from Gus a couple weeks ago very smooth and quick. Will do business again

First of all,R C the service writer was Great:). Secondly,my service tech Billy was also Great. The repair was Done in a very reasonable timely matter,and the CO$T Wasn't terrible. -THANKS GUYS FOR ALL YOUR HELP:) Good job overall-*&* Yes,I would use these guys Again:) read more

Went into Riva Motorsports knowing exactly what I wanted and I only had two hours to complete the deal and deliver the scooter to another location within that time frame. Everybody involved from the sales department personnel, management, and delivery driver got it done. Can't thank them enough, they were professional, knowledgeable and very accomodating in making it happen. I would highly recommend Riva Motorsports! Thanks again guys! William K read more

Dear Jami Kerrigan Thank you for your great customer service and follow up with this order.....I'm so looking forward to receiving and installing all the great modifications Riva Racing has to offer for my Sea-Doo GTX300 Limited . Being in the service industry myself (Realtor and previously in the restaurant business) I understand the importance of great customer service and letting others know - feel free to quote me and use my name, town and state. Keep up the great work. Thank you . -Miodrag Massapequa Park New York read more

I just bought a 2020 Yamaha FX SVHO from you guys, I was originally going to buy it from the location in North Miami, due to a Covid case from that location I was forced to go to your location to get my jet ski. Carlos, the sales rep, took advantage of this situation and didn't honor the deal that I had originally gotten from the North Miami location saying that this was a different store and that if I wanted to get that deal I had to go back to the CLOSED store. Since I wanted to purchase it now I still went ahead and bought it only asking to at least get the gifts that were offered at the other location, Carlos still refused and was extremely sarcastic and rude to me even thought I was about to spend 19k dollars. After all this I made peace with the fact that I wasn't going to get the same treatment as the other place and not let the sales rep get in the way of me purchasing my jet ski. I went ahead and bought it. Today July 21, 2020 I was supposed to receive my jet ski at 1pm, I took an Uber to the location where the jet ski was getting delivered to be dropped off in the water so I could ride it back to the marina I was going to be storing it at. When I got there I was surprised to see that they had delivered THE WRONG JET SKI. They had to go all the way back to pompano to get the right one and bring it back to Oliver park(about a 50 minute drive each way). I had to take an Uber back to my house because I couldn't stand in the sun and heat for that long waiting for them to fix their mistake. It took 3.5hrs for them to get back with the correct jet ski I had bought. 3 ubers(34 bucks each) and 3 missed work meetings later I spoke to the guy that sold me the jet ski, CARLOS, to ask if it was possible to at least get the gifts I was promised originally due to all the inconvenience I was just put through and for all the unnecessary money spent on the Ubers. He said, and I quote "We can't do anything, we will only waive the delivery(which I had already paid, and was offered back to me as a credit to my monthly payments) it is what is is TAKE IT OR LEAVE IT". I Told him it was an insult to offer me a discount of 50 cents a month. My time is worth much more than that, so I refused to get their petty delivery fee waived. Overall the experience was HORRIBLE. The service was LACKING. As a business owner I would be ashamed to have people like Carlos work for me. The only good thing about this whole transaction was Peter(the delivery guy) who was very apologetic and very polite. Maybe Carlos can learn something from him. read more

Riva Motorsports - Not my jet ski!!! - Motorcycle Dealers Near Me - Pompano Beach, Florida

I purchased a used Yamaha JetSki from Riva Motorsports, the sales person, Wil, was very helpful and informative. The day after I bought it, the JetSki broke while we had it out on the water and I called Wil and he told me to bring it right in. They immediately found the problem, fixed it and did not charge me and got me right back out the same day. Everyone that I have dealt with at their service center and their sales office has been highly professional, very responsive, and I feel comfortable recommending them to anyone. A special shout out to Chris and Carl at the service center. Thank you to all of you for making this experience wonderful. read more

boughtl a 2016 yamaha fx high output jet ski from riva. nothing but problems. 1st got no manual or remote for security on ski. just had ski into riva 4 weeks ago and only have 130 hrs on it and it won't start again. riva is like "go fuck yourself" it's obviously my fault when i haven't even had it out. and that was $800 later at riva 4 weeks ago. also got a 2014 yamaha vx cruiser. also non stop problems starting the ski. also at about 150 hrs. have maintenance plan on both and riva is basically "screw you its your fault". DO NOT BUY FROM RIVA. WORST CUSTOMER SERVICE read more

Ordered a generator and was called immediately when it was available. They had all the paperwork ready to go and it was fast and quick.

This is a toy store for grown ups! They do have a few things for kids too, but the grown ups selection is great! If you go in, ask for Arnold. He has been there for a long time and is not only helpful, he knows his stuff. He went above and beyond this weekend when we finally picked up the Waverunner we bought there. We got the best price around (and we shopped them quite a bit), a four year extended warranty for less than $1000, and lots of extras. We are new to the PWC and he explained everything to us. He even cleaned it up and sprayed silicone on the metal parts for us before we left. All the staff that we delt with were extremely professional and happy to assist with anything we needed. If more businesses conducted themselves in this manner, I don't think we would be in a recession :) read more

My husband took his boat to install a new motor. The day he went to pick it up, he noticed that they have broken the stern light, they also hit the boat and broke a trim tap into two pieces and chipped the brand new gauge, plus they scratched the propeller and the back side of the boat. They worked on the vessel and never cleaned it, leaving marks of dirt and grease everywhere including on the new motor. When he asked about what happened, manager, technician and sales man were aware of the situation but decided to not say anything until confronted. A job that was planned to be completed in 2 weeks, it is now almost 2 months and we do not have our boat back yet. No apology was offerered. We have contacted them via email, phone calls and visits and no response have been given to us, this including the store manager, whose answer was that "they can't please every customer". It has been a huge disappointment and a true nightmare. We will never recommend this store to anyone. It is truly a shame the lack of integrity from this store to the customers. read more

This is the BEST place to buy a motorcycle, hands down! My sales person was Mattie and he gave me an amazing deal on my Ninja 650 KRT. read more

Riva Motorsports - Motorcycle Dealers Near Me - Pompano Beach, Florida

These guys are the real deal. I brought my bike here all the way from Homestead. I don't usually write many reviews. However, when a business goes above and beyond in providing exceptional customer service; it most be recognized. From the ease of scheduling my 1st service appointment for my Kawasaki Zx14, warm welcome from Robert in service, to the attention to details from the mechanic. Even washed my bike. Kudos to Mike Cowan and team. Don't ever change this formula for success. It truly sets you guys apart from all the rest. I will surely be bringing my Kawi back for all the subsequent services. read more

I bought my pre-owend blue 2014 Honda Goldwing Valkyrie at Riva Motorsports & Marine in Pompano Beach and I could not be happier. Anthony, my salesman, was very patient and informative each of the three or four times I went there to look at their inventory. He was very responsive when I I contacted him with question but was not at all pushy. When I settled on my Valkyrie he worked with me on price and made sure that the sales process went smoothly. He introduced me to the finance guy, Alex, who got me out the door in record time and with the Honda extended warranty that I wanted for piece of mind. I wouldn't think twice about recommending Riva to my family and friends because they care about their customers and want to earn our trust and business now and in the future. Thanks for the great experience! read more

I recently purchased a 2019 Kawasaki Ninja 1000 from Emil at Riva Motorsports on Dixie in Pompano Beach, Florida. I got a great deal and the best customer service a motorcyclist could ever hope for. All the staff at Riva made me feel "at home" including Emil in sales, Terry in parts, and Adam in service. They all went above and beyond to give me the best experience possible. I highly recommend Riva for any motorcyclists' sales, parts, and service needs. Morty G read more

1st time buying a personal water sport. Bought a Yamaha VX limited. Couldn't be happier with my purchase. Sales guy and financial officer were excellent. Didn't feel pressured and were clear on all my options. Will look forward to buying from them again. read more

I recently purchased a Yamaha Wave Runner FX Cruiser. The sales staff was very helpful But, the processes were not up to par. One would expect when purchasing a new Wave Runner that it would have a full tank of gas and not 70% full. Additionally, why would you not have the FL numbering kit or better yet put the numbers on for the customer. Especially when you pay $899.00 for Destination and $999.00 for delivery fee on top of the full sticker price. My expectation was to pick the Wave Runner and be able to take to the water for use this was not the case I had to go to Lowes and purchase letter and numbers for .68 each. Also I had to return to pick up the tie down straps . I did purchase the extended Warranty I hope this is not one of those deals where the process is to find a reason not to cover. Thanks Adam read more

Just bought a 2017 Honda African Twin at Riva in Pompano. Service was excellent without being too pushy. They also had a great price and gave me a fair price for my trade in BMW. Totally satisfied. John R read more

My experience with this store was not at all pleasant, I was in the store for more than 20 minutes and the only thing that will tell me or say good morning or anything like that just wash my hands because of the new virus laws., I really went there to buy a new motorcycle because i've been to other times and then it was decided but i couldn't because i didn't have a seller available because one was on the phone another fake with the receptionist didn't get any attention only when my wife called to know if she could already give some news about color model who said that nobody wanted to attend me to buy that someone who did not show up but later found out that she was Joe or joel and would be the manager who only told me because she heard I talked to my wife that I can help but was already disappointed because I had a plan and everything changed due to lack of good service or even only service because I had already decided to buy and then it would be easy, it would be a discrimination I was with the company who work in uniform, which seems to me to be very distinct and in good taste, or will think more of an old man wanting to pass the time, I had another better concept for this store, this attitude was disappointing on the part of the sales people and I promise make this disclosure to many of the class that will recommend me so much Luiz Rosalinski read more

Customer service is non-existent once a sale is made.

Went to buy a used "Like New" GTX 230. After several calls and texts assuring there was no damage, ski had a 2 foot gash in the hull and said they wouldn't fix it. The manager that bought the skis Chris of Pompano said he knew it was there and conveniently forgot to mention that to sales rep after spending hours to come to a mutual deal. Their manager operates a very shady operation and I would not recommend him to anyone. He is not at all concerned with their customer service or satisfaction. Chris clearly needs a sales/ management 101 course in order to practice the 3 top criteria in retail sales which are TRUST, HONESTY, AND INTEGRITY! read more

Awesome customer service. There was no wait, and we bought our motorcycle without any hassles or negativity. I even got help to sign up for their motorcycle classes. I absolutely recommend! read more