Awful awful awful doctors office, DO NOT BOOK.
I had a 10am appointment with this doctors office, I arrived at 9:48am.
9:48am: Stood at the glass receptionist area and the lady behind the glass was completely unresponsive and wouldn't even look up from her paperwork. Decided to sit down after 5 minutes of trying to get her attention. No one else in the office at this point.
10am: Found out receptionist isn't behind the glass, but comes through the door to check for patients (no indication anywhere that this is the case).
At this point there are 3 people in the waiting room. The receptionist comes out and immediately lets in a woman. Asks for my name and other person's name. Both of us have 10am appointments. He lets in the other person with the 10am appointment since she has talked to him over the phone on Tuesday. He asks if my appointment is through ZocDoc, which I reply yes, he goes "OH Zocdoc, that explains it". I believe they have to approve my appointments ahead of time. He leaves without any other explanation.
10:25am: Different person (lady behind the glass) comes out and asks if I'm a new patient, and then asks for my ID and insuranceTwo more patients go in who arrive much later than myself
10:30am: Finally get "new patient paperwork" (questionnaire on iPad about disease history) along with my id and insurance back
10:37am: Finished iPad questionnaire.
10:41am: Another patient who arrived much later than me is called in, paperwork still not picked up
10:46am: First receptionist (not woman behind the glass) asks for my id and insurance again and takes the iPad questionnaire
10:55am: After waiting over an hour I ask for my id back, to which the lady behind the glass goes "we are working on inputting your information" and goes back to her paperwork. I ask for my id and insurance back again and she completely ignores me. Asked a 3rd time for my id and insurance back with the explanation that I need to leave for work and another guy I haven't seen yet comes out and gives it to me, I say thank you and leave.
Over 1hour and 10 minutes of my time wasted and not even sure I got past the new patient information. Awful awful experience and I will not be going back. Don't put your practice on ZocDoc if you don't care about the patients coming in. I even arrived early so I could get a head start on the new patient paperwork I assumed I would need to fill out based on other reviews I read here. I am 23, and this is the first ever review I have written and have felt compelled to write. Awful awful experience. I missed lots of work time for this and didn't get to see a doctor. I'm still feeling awful and this just made me feel worse and ruined my day. read more