from buying our mattress to delivery .. very professional friendly and good pricing. AND all…read moreproduct made in TEXAS!! We have another mattress to purchase in the next few weeks. We will be back.

Excellent service and knowledgeable. They beat the guys across the street price by several hundred…read more Amazingly, I paid for the mattress and had delivery that same afternoon. The competition in town only delivers once a week. Randel was fantastic and patient with all my questions. The delivery guys were careful and on time.

Kaylie in Marble Falls, Tx was amazing! She went above and beyond to help us choose the perfect…read moreliving room set with rug. She was kind enough to offer us water and ice cream and she did not pressure us. We will definitely make this place our number one furniture stop. It was a comfortable shopping experience thanks to Kaylie.

Amando helped us and the manager helped us/ great store and people. The delivery was fantastic by…read moreemailing us exactly when arriving. They are all super responsive to email and calls.

Great service and good knowledge from Andy; he helped us with a dimension problems. Highly…read morerecommend!

Riley is the example of what exceptional customer service is! He was friendly and relatable and…read moreprofessional. I went in for a mattress for myself and my mom ended up leaving with 2 mattresses for her home! We were offered discounts and received prompt delivery. I know my mom has requested him since our in store purchase as she is interested in more items.

Went into this establishment and within 15 minutes purchased a mattress from Mike who was straight…read moreto the point. I am a straight to the point person and I appreciated how straight to the point Mike was in selling me a mattress. Not like Mattress Firm that wanted to sell me a mattress for 3k with diamonds in it , Mike sold me a mattress and delivered it on the same day for a small fraction of what Mattress Firm would have come out too. Who needs diamonds in their mattresses? LOL. Check out Mike's shop if you need a mattress!

Wonderful experience. Mike is an incredible guy and helped me pick the mattress I want within 10…read moreminutes for super cheap and helped me carry it to my truck. Amazing quality as well!!!

Denise helped me find a good-looking, comfortable, and not-too-expensive living room set. It looks…read moregreat. John and Antonio delivered. They were so polite, helpful, and professional. I had gotten a chair stuck in a doorway, and they knew just what to do! The furniture went where I wanted it and they cleaned up everything. They made my day!

Myself and my wife have finished our entire house with highland furniture we are very satisfied…read morewith salespersons and the quality of all the products and we have purchased everything from a bedroom suite to a dining room table I purchased a flexsteel recliner the one that lifts all the way up for my father in-law and we had some issues with the arm cover and this fantastic company made it right and they stood behind this product so I would like to say thank you to the owners of this Marblefalls company I will always shop for furniture at this store and will tell everyone how great this company is

If you're looking for a new bed, look no further than the Mattress Firm in Fredericksburg. Charles…read morewas such an excellent consultant, asking probing questions about our sleep habits and then showing us appropriate models to solution our needs. With so many new technologies incorporated into sleep solutions today, navigating between the brands can be overwhelming and a detractor, so a professional "Sleep Expert" can make all the difference. Charles made the process easy and was a true pleasure to partner with on this journey! Can't wait to begin sleeping peacefully, thank you Mattress Firm and Charles.

These guys post all over the place about their 120 day return or exchange program but it's a scam…read moreyou have to pay $99 to pick up and 20% to restock so unless you want to pay at least 300 bucks or so or more...a lot more...then leave these guys alone.

James and Aiden did an outstanding job in delivering our mattress and frame. I couldn't be happier…read morewith their professionalism and service. Thank you Mattress World of Kerrville!

My wife and I decided to replace a 10 years old mattress and went to Mattress World of Kerrville…read more We were helped by Randel who was very knowledgeable and patient with us while we tried different mattresses and made our decision. We were very happy with the in-store service, the available mattress options and the pricing. Delivery was scheduled for the following day at 10:30 a.m., and the delivery men arrived exactly on time. Fifteen minutes later our new mattress had been installed and our old one removed. The men were very courteous and efficient. We couldn't be happier with the customer service from Mattress World of Kerrville, both in the store and at delivery.

They sell mattresses they don't even have in stock. Lies and excuses are their standard operating…read moreprocedures. " Just sell, deal with whatever happens after that " Standard delivery time 5-10 days... If you're lucky!! Try Mattress Firm. Next day delivery...

I purchased a mattress there in September, but am not happy with it. I have tried to return to the…read moreMarble Falls store location multiple times during business hours, but it is always closed. Additionally, I have called the location and left voicemails, with no return call. I also tried to call customer service multiple time but have been left on hold for a very long time, never being able to reach anyone. I am a very frustrated, and unhappy customer at the moment. All I want to do is change out my mattress, but I cannot get a hold of anyone.

I visited the store today to buy a pillow for my husband…read more Upon entering the store, there are many beds, set up and ready to sample. Also, there is a good amount of pillows, also ready to sample. The employee working at factory mattress was very helpful and kind. He suggested pillows to my husband, based on the way my husband sleeps, and the bed he sleeps on. We found a bed similar to the one my husband sleeps on, and he started trying pillows. The employee was very kind in determining if each pillow was supporting his neck or putting stress on his neck. The end result was buying the perfect pillow . The pillow was a little pricey, $130 , a good sleep is certainly worth $130. I will definitely be back to the store. Should I have a need. Thank you.

This review is for our sales experience. I highly recommend seeking out Robert Alfieri if you have…read morethe chance. He was professional and personable. He helped guide us to the right bed and has been in good communication since. His knowledge was impressive. He was able to answer the questions we had and I made the purchase with confidence, no buyers remorse. Ask for him if your in the market for a new bed.

We purchased a queen mattress from Urban Mattress about ten years ago and remembered how much we…read moreenjoyed our experience with the company (and our mattress itself, which was divine), so we went back when it came time to upgrade to a king. Unfortunately, UM didn't carry the brand of mattress that we had anymore (we originally wanted to buy the same one, just bigger), but we chose a UM branded mattress that was just as comfortable. Shannon helped us and was a bright and cheerful presence as we figured out what we wanted. And we knew we wanted to test every mattress in our price range -- you can't do that with those mail-away mattresses! Due to supply chain issues, we didn't get the new mattress for about two weeks, but we were happy to sleep on our old mattress until then (Shannon did offer us a loaner, but it wasn't necessary). On the delivery day, the delivery guys called about ten minutes out and then expertly hauled our old mattress away and placed the new mattress on our bedframe. They were in and out and done in 5 minutes. The customer service here is top-notch and we love our new mattress. Definitely recommend Urban Mattress if you need a new mattress.

I want to start by first saying that the mattress we received was of extremely low quality for the…read moreamount that we paid. Falling apart with the first few days of removing the mattress protector to was it. We shopped for several days and visited multiple places because we have small children (under 5) that have severe allergies to certain materials. Shane assured us over and over that the 100 day trial was completely risk free and that in no way would the children be in danger of coming in contact with the material. I have that in a text from Shane. Low and behold the children did get sick and when we called to process the return Shane did everything except respond. When he finally did respond they sent out two guys who admitted they knew absolutely nothing about mattresses but they were instructed to leave it if it looked used. Shannon stated that in order to process a return they needed to be able to sell the mattress at a discount rate. But neither of the "professionals" in this instance ever evaluated the mattress. Only took the word of two movers who openly admitted to knowing nothing about mattresses. Still no response from Shane. Shannon however was brave enough to respond and stated that Shane would call me as soon as he finished putting up shelving in the back. Must be a large custom job because we still haven't heard from him. This is a completely different Shane than the one who was working so hard to get our business. Who seemed so knowledgeable and confident in the product he sells. Seems like he cared more about making money than he did for the safety and concern for our children.